Nissan of New Braunfels

Saw their add online for a 2024 Pathfinder. Follow all their instructions about incentives. When arrived at the dealership, I was told they would not honor the internet price and it was going t Follow all their instructions about incentives. When arrived at the dealership, I was told they would not honor the internet price and it was going to be $6000 more. I was told that incentives could not be combined, I asked them to show me in writing where it says that, they could not. Thay also stated had to purchase their addons which were over $5000 such a $1500 for window tint, even though the window sticker said it was factory installed. I was told i would have to bring back the vehicle at a later date to get the addons installed. I said I don't want them they sated it was their policy that they would not sell the vehicle without them. There was no addendum sticker on the vehicle when I test drove it. They attempted to add everything on after. I was told the manager worked hard at getting my 5% financing. lol with a credit score in the high 700s. The manager refused to negotiate on my trade wanting to cheat me out of thousands. They would not even honor there $750 discount code for going to the website. Do not go there they will rip you off!!!!!! I called Cavender in San Marcos as they had the same vehicle I was looking for. Cavender gave me all the incentives from Nissan, yes combining them. They got me the Nissan financing with 2.9% and even gave me lifetime oil changes and tire rotation for free!!!!!!!! Never will I go to Nissan of New Braunfels, and I will never let my friends or even enemies go there. They are a den of Thieves More

i had a poor experience with a different dealer who added over $4000 in hidden costs so when we got to Nissan of New Braunfels I specifically asked Keygan my assigned sale guy if their advertised price was t over $4000 in hidden costs so when we got to Nissan of New Braunfels I specifically asked Keygan my assigned sale guy if their advertised price was the final number or was there any hidden fees. He assured me on three occasions that the advertised price plus tax title and license was all I would need to pay. When we got waiting up the contract they told us there was an $800 GPS tracking device they added to the car and they couldn't remove it due to some clause in some contract so we needed to pay for it. They added $499 for not having a trade-in and $1000 for not financing. I decided to offer my car for trade and they offered me $3500 and I said I'd pay 50% cash and finance 50%. That should have eliminated the $499 add-on and the $1000 add-on. 10 minutes later the sales came back and said he could only do $2000 for the trade-in. This was my first time buying me own car and it certainly was stressful and uncomfortable. To make things worse, I had not owned the car for 1 hour when the check engine light came on .I contacted the dealership and they said because I had signed As Is for the car there was nothing they could do to help. I contacted the sales manager and he said he would talk to his director and ask if they could help at all. He came back and said they could diagnose the problem get me any required parts at their cost and get me a warranty that could potentially save me $2000.. I arranged to take the car back for the diagnostic check but the sales manager would not be there that day but not to worry he had given all the information to the service folks. Long story short they diagnosed it as a transmission issue (which I already knew) and that I needed a new transmission at $8000. That was all they could do for me. I never saw or heard from the sales manager even though I left him several messages. I took my car to a reputable transmission shop and they fixed the issue for $3000. Terrible, terrible experience. Will never set foot in that dealership again. More

Classic bait and switch. These people have no business selling cars in this day and age. Drove 1.5 hours for a car listed at $21,395, TrueCars had a quoted total price of 22K These people have no business selling cars in this day and age. Drove 1.5 hours for a car listed at $21,395, TrueCars had a quoted total price of 22K. They ignored both and said list price was 27k. That's 27K before taxes and fees. This is way over KBB and the local market value for a 2018 Armada with 96k miles. They claimed they never heard of TrueCar. They would not acknowledge their own website listing price. They are the absolute worst. No hand shake or professionalism on leaving either. Complete garbage dealership. More