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Nissan of New Braunfels

New Braunfels, TX

2.2
38 Reviews

2077 North I-35

New Braunfels, TX

78130

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38 Reviews of Nissan of New Braunfels

June 03, 2025

I would strongly suggest that you FINANCE YOUR VEHICLE ELSEWHERE. After signing documents with Garrett Kinsey, you will then be treated as persona non grata and any requests for further assistance will be More

by Jerry Talmadge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Garrett Kinsey
Jun 04, 2025 -

Nissan of New Braunfels responded

Jerry, we strive for excellent customer service and would like to discuss your concerns directly. Please reach out so we can address any outstanding issues you may have. Thank you, Ben Nash - General Manager - (830) 420-5241

Jun 04, 2025 -

Jerry Talmadge responded

I stand by my comment, your Finance Mgr. (Garrett) was given several messages and a very cordial voice mail on multiple occasions last week. The contact requested pertained to a document I’m legally entitled to and I was completely ignored with no response. This was the same demeanor exhibited after I first purchased a new vehicle there and had a finance question. I merely gave up in my attempts to obtain an answer.

May 09, 2025

They seemed very nice when they were sellers a car to me. I bargained that I could do oil change for free for three years or I didn’t buy a car. Before two years, they told me that it was my last time gettin More

by DS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sandra Tucker, Nikki Sinwich, Harry Dawes, Trish Calderon
May 09, 2025 -

Nissan of New Braunfels responded

We strive for transparency in our contracts, so it's dismaying to receive this feedback. We'd like the opportunity to review this matter further and ensure everything is clear moving forward. Please feel free to reach out so we can address any concerns directly. Thank you, Ben Nash - General Manager - (830) 420-5241

March 26, 2025

Expensive! Had a misfire on a Rogue. Local shop couldn't figure it out after replacing coils, plugs and a valve cover gasket. Sent me to the dealer. It get a $ More

by Locally miffed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikki Sinwich
Mar 27, 2025 -

Nissan of New Braunfels responded

We strive for transparency and accuracy in our services, so it's disappointing to hear about the issues with the pricing and diagnosis. If you'd like to discuss further or have any questions, please feel free to reach out directly. Thank you, Ben Nash - General Manager - (830) 420-5241

March 19, 2025

Caroline provided outstanding professional customer service. Deserves a Promotion ,everyone at the dealership was great. More

by lee.brooks44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Suarez
Mar 20, 2025 -

Nissan of New Braunfels responded

Lee, we're delighted to hear Caroline and the team at Nissan of New Braunfels provided you with outstanding service. Your feedback is much appreciated!

March 14, 2025

Terrible experience with this Nissan dealer. These guys take the bait and switch technique to a whole different level. They lure customers by advertising relatively lower prices for some vehicle More

by fmartin99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
finance guy
Mar 14, 2025 -

Nissan of New Braunfels responded

It sounds frustrating and not at all what we aim for in customer service. We appreciate the feedback and would like to address this issue further with you if you're open to it. Please feel free to reach out anytime. Thank you, Ben Nash - General Manager - (830) 420-5241

March 06, 2025

Profit over People at Nissan New Braunfels! If I could give this place zero stars, I would... be ready for the shakedown! Do NOT trust this place, especially Garret Kinsey Be Warned...Thi More

by Rich L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Garret Kinsey
Mar 06, 2025 -

Nissan of New Braunfels responded

Rich, your experience sounds incredibly frustrating and not at all what we aim for. We take these concerns seriously and would like to address them directly with you. Please reach out when convenient so we can discuss this further. Thank you, Ben Nash - General Manager - (830) 420-5241

February 17, 2025

Wasted a couple hours here today. Advertised "Certified" price was $15595 but once we sat down to do the deal it went to $20k which included $2k for some lame "protection plan" and $2 More

by bradford72
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Kai
Feb 17, 2025 -

Nissan of New Braunfels responded

Kevin, this feedback is hard to receive, as we are committed to transparency throughout the sales process and want our customers to feel accommodated throughout their time working with us. I would be grateful to speak with you and work toward regaining your confidence in our service. Please consider reaching out directly. Thank you, Ben Nash - General Manager - (830) 420-5241

Feb 18, 2025 -

bradford72 responded

Ben, I'm sure you have my number. If it's important enough to you, you'll reach out to me.

January 12, 2025

Love this place. Talk to Sierra , she is the best. She is such a sweet young lady. More

by shaferk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra
Jan 13, 2025 -

Nissan of New Braunfels responded

We are glad to hear that Sierra provided excellent service. Thanks for choosing Nissan of New Braunfels!

January 07, 2025

This is the second time I have bought a car from this dealership. The staff are always friendly, they work with you to make sure everything is what you want. They have more options available than most de More

by Samantha F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jr
Jan 07, 2025 -

Nissan of New Braunfels responded

Samantha, we're delighted to hear that JR and Garret provided you with such a positive experience at Nissan of New Braunfels. Thank you for choosing us again, and we hope you're enjoying your new car!

January 05, 2025

Nissan NB is simply the BEST! No pressure salesman. Working best deal possible for me. More

by luensmann5
Recommend Dealer
Yes
Employees Worked With
JR Bobadilla
Jan 06, 2025 -

Nissan of New Braunfels responded

Thank you for leaving Nissan of New Braunfels a five-star review! We are happy to hear that you found a new ride you love.

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