Nissan of New Braunfels

I would strongly suggest that you FINANCE YOUR VEHICLE ELSEWHERE. After signing documents with Garrett Kinsey, you will then be treated as persona non grata and any requests for further assistance will be ELSEWHERE. After signing documents with Garrett Kinsey, you will then be treated as persona non grata and any requests for further assistance will be ignored entirely. More

They seemed very nice when they were sellers a car to me. I bargained that I could do oil change for free for three years or I didn’t buy a car. Before two years, they told me that it was my last time gettin I bargained that I could do oil change for free for three years or I didn’t buy a car. Before two years, they told me that it was my last time getting a free maintenance because it’s almost 2 years and I used all 6 oil change. I took a look at my contract and it was three years for 45000 miles. I called and they said that I used all 6 as specified in the contract even though in my contract there were not specified only 6 oil change. Don’t buy a car from this dealer. They are playing tricks to get you buy a car but not responsible or make it clear. More

Expensive! Had a misfire on a Rogue. Local shop couldn't figure it out after replacing coils, plugs and a valve cover gasket. Sent me to the dealer. It get a $ Had a misfire on a Rogue. Local shop couldn't figure it out after replacing coils, plugs and a valve cover gasket. Sent me to the dealer. It get a $215 diagnostic which is waived if you do repair there. First pass at car revealed a bad brake booster. Quoted $2300 to replace-1800 for the part and 500 labor. Found the part for $709 (yes, it's OEM). Replaced it myself and still had misfire. Turns out the wrong plugs were installed by the local shop. 4 new plugs only set me back $371. I could have and should have replaced them myself for under $100. Pricing gets them 1 star. More

Caroline provided outstanding professional customer service. Deserves a Promotion ,everyone at the dealership was great. service. Deserves a Promotion ,everyone at the dealership was great. More

Terrible experience with this Nissan dealer. These guys take the bait and switch technique to a whole different level. They lure customers by advertising relatively lower prices for some vehicle These guys take the bait and switch technique to a whole different level. They lure customers by advertising relatively lower prices for some vehicles only to jack up the price once the customer walks in. In this case, after agreeing over the phone to pay the advertised price for a new 2024 Nissan model, I made an appointment and visited this dealer. Immediately upon getting there, the sales person tells me that the price does not include another nearly $2,000 for a spray on the windshield and “GPS monitoring”. After a few minutes, finance guy arrives and with a standoffish attitude tells me basically to take it or leave. Finance guy definitely falls under the “needs improvement” category regarding customer service and people skills. Needless to say, I walk out of there after having wasted several hours of my time. Quite a shame that dealerships like this drag through the mud the name of a great company, such as Nissan. Do yourself a favor and look for another dealer with better reviews. More

Profit over People at Nissan New Braunfels! If I could give this place zero stars, I would... be ready for the shakedown! Do NOT trust this place, especially Garret Kinsey Be Warned...Thi If I could give this place zero stars, I would... be ready for the shakedown! Do NOT trust this place, especially Garret Kinsey Be Warned...This dealership operates on deception and outright extortion. The advertised prices? Fake. Only after you show up will you be notified of a mandatory $2,000 “apex warranty package” that they refuse to remove. This allows them to avoid any negotiation on vehicle price b/c you spend your time trying to fight the price of the mandatory package that you didn't ask for and don't need. When I called them out on this shady practice and asked if it's mandatory on all vehicles, Garrett Kinsey, the so-called ‘manager,’ had the audacity to tell me, “Every customer pays for it one way or another.” In other words, they’ll squeeze the money out of you somehow—whether through an unneeded warranty, hidden fees, or some other scam. I stood my ground, and Garrett made it clear that this was standard practice. He even told me, point-blank, that he was fine with me walking away and costing his salesman a commission rather than sell the car for the advertised price because “Somebody else will come in and pay.” So basically, they’re happy to scam someone else if you don’t take the bait... and they don't even care about their own employees. It's not lip service either.. I literally left the dealership with no objection from them but ended up returning to please my wife. And to top it all off? After finally closing the deal, Garrett smugly signed off with, “Easy peezy, lemon squeezy.” As if ripping people off is just another casual day at the office for him. I do want to say that my salesman actually seemed like a decent guy—he was professional, knowledgeable, and clearly wanted to do right by me. But it was obvious he was at the mercy of the toxic, dishonest culture set by Garrett and the dealership’s leadership. He had no choice but to push this ridiculous warranty package because that’s how this place forces every deal to go. Nissan of New Braunfels is a complete joke and an insult to honest car buyers. If they’re this shady about pricing, imagine what else they’re hiding—hidden damage? Dishonest financing? Lifetime service scams? I wouldn't trust any department based on what is allowed to take place. Do yourself a favor and take your business elsewhere. This dealership does not care about you! More

Wasted a couple hours here today. Advertised "Certified" price was $15595 but once we sat down to do the deal it went to $20k which included $2k for some lame "protection plan" and $2 Advertised "Certified" price was $15595 but once we sat down to do the deal it went to $20k which included $2k for some lame "protection plan" and $2500 for the CPO coverage which was already advertised with the original price. The salesman's response was "read the disclosure in the ad which states we cannot guarantee the accuracy of our pricing"...xxx? This place is truly old school car dealer. All that's missing are the 70's style leisure suits and the cigarette smoke. And of course after we left, the salesman came running out to our car claiming he could meet our terms, only to slink back 10 minutes later admitting he'd wasted our time. Never, ever, ever buy from these clowns. More

Love this place. Talk to Sierra , she is the best. She is such a sweet young lady. Talk to Sierra , she is the best. She is such a sweet young lady. More

This is the second time I have bought a car from this dealership. The staff are always friendly, they work with you to make sure everything is what you want. They have more options available than most de dealership. The staff are always friendly, they work with you to make sure everything is what you want. They have more options available than most dealerships. JR and Garret did an amazing job of helping me! Thank you so much! More

Nissan NB is simply the BEST! No pressure salesman. Working best deal possible for me. No pressure salesman. Working best deal possible for me. More