Nissan of New Braunfels

The second time around, 12/18/2024, experienced the most unprofessional treatment by Cory. After doing everything online to include financing, I was told the advertised price online was not for me … he neve unprofessional treatment by Cory. After doing everything online to include financing, I was told the advertised price online was not for me … he never gave me a reason. I would have bought the new vehicle at your advertised price… Update as of 12/21/2024 … 15:30 hrs CST … per the General Manager Ben Nash request, I called 3 times and in all instances, he was not available nor did he returned my calls. I understand that as a GM, we customers, are not his immediate concern. Future buyers, be prepared and do your homework. I did mine and was able to prevent a regrettable buy….happy holidays, and be safe going into 2025 … As a final note for 2024, Nissan NB is a place 100% bait and switch. They advertise attractive prices just to lure you in and the whole Team is incredibly unprofessional. When I confronted them about their bait-and-switch tactics, they immediately got defensive and told me, "either purchase the car or leave."… they assumed that because I’m 70 years old, army veteran, and retired they could easily take advantage and sell me the fake pot of gold.. 🤔🤔🤔.. More

My spouse and I went to Nissan of New Braunfels today(12/13/2024) looking to purchase a new car. Quick recap of the experience: Pros: Nissan is a good brand reliable with a variety of vehicle opt today(12/13/2024) looking to purchase a new car. Quick recap of the experience: Pros: Nissan is a good brand reliable with a variety of vehicle options. I have personally owned 3 Nissans previously. The Nissan New Braunfels building looks new, beautiful and is well maintained. We were greeted by the receptionist when we arrived and met the online sales consultant we had spoken with earlier. We were quickly assigned a sales agent Allen., and were able to see the vehicle we were interested in. Cons: The vehicle price advertised on the Nissan New Braunfels Website was not offered to us. Nissan New Braunfels finance wanted to sell the vehicle at more than $2000 OVER MSRP. The finance officer price was more than $15,000 OVER the advertised price. When we told them about the price they asked what is the online price on THEIR website. Finance in a separate office with someone named Jake/Jack/Jason (would not give his name also would not clearly state a price to Allen) and did not want to directly speak to us, even though it was not busy on Friday morning at 10AM. Nissan New Braunfels did not want to honor Nissan authorized discounts that we were qualified for. Finance finally agreed to the price on their website but wanted to decrease my trade from the Kelley Blue Book value for my car by $5,000. This was ridiculous no logic or reason was given by Jack/ Jake/ Jason Jack/ Jake/ Jason (6ft tall white gentleman with white hair) told us that we did not need to know his name and to leave the dealership but didn’t want to say where our car was after they had checked it. Bottom Line Up Front: If you want to be disrespected, treated like a financial novice, overcharged and have your valuable time wasted this is your place- Nissan New Braunfels is waiting for you. Otherwise, there is Nissan of San Marcos, Gunn Nissan, Cavender Nissan, World Car Nissan, Ancira Nissan and more within 50 miles. More

Anthony & his team were very helpful in making sure this process was smooth & stress free. Thank you for your time and patience throughout and for always helping me with ease and professionalism. It is trul process was smooth & stress free. Thank you for your time and patience throughout and for always helping me with ease and professionalism. It is truly appreciated. Best place to buy your vehicles by far. More

One word: FANTASTIC! The sales team was phenomenal, Noe and Anthony really made the experience seamless for us to trade in our older pathfinder for a new one. The sales team was phenomenal, Noe and Anthony really made the experience seamless for us to trade in our older pathfinder for a new one. More

I highly recommend this dealership! They made my car buying experience simple and fast. My salesman and the finacing dept were both great! They made my car buying experience simple and fast. My salesman and the finacing dept were both great! More

I previously purchased a pathfinder at this dealership before. I am not a local buyer, I actually drove about 3 hours from home since we were able to do most of the negotiations over the phone and at that before. I am not a local buyer, I actually drove about 3 hours from home since we were able to do most of the negotiations over the phone and at that time they offered me a good deal. I'm actually interested in buying another vehicle so my wife called in a few weeks back and all they did was take her info and advised someone would return her call. They returned her phone call about a week later and just left her a voicemail asking if she was still interested in a vehicle. I called in today to inquire about vehicle and they transferred me to a sales rep. He told me it was available and of course asked me when I could come in to see it. I advised that I'm not local and would want to know more details about final price, any add-ons, and if I liked price then I would make the drive out there. He refused to give me any more info saying he would only provide me that information in person. He even acknowledged that he saw on system I had previously purchased from there before but that I still needed to go in person, that he couldn't provide any more info. Crazy, I wonder if it's just the sales rep i got or of if it's a new business practice......Not only does this seem kinda shady, but I guess customer service has gone out the door! More

Worst ever. Very pissed off. I took my xterra in for a recall and they tried to charge me $108 to put windshield wipers on but the absolute worst part is now my Very pissed off. I took my xterra in for a recall and they tried to charge me $108 to put windshield wipers on but the absolute worst part is now my xterra is broke down and they are chasing not my problem. I literally just got my xterra back from them a week ago and have only driven back from dealership to my house. O and they wanna buy my xterra. I've gotten 20 calls from sales wanting to buy. I'm getting my lawyer involved. More

Pete Hernandez always take care of you , he's the truly is the best in the business is the best in the business More