Nissan of Elizabeth City

Nissan Xterra with mechanical issues Bought a pre-Owned Vehicle - Nissan Xterra (AS IS) with issues not disclosed ; , Vehicle had bad ac unit (not cooling, bad sensor) bad "U joint" , CD Bought a pre-Owned Vehicle - Nissan Xterra (AS IS) with issues not disclosed ; , Vehicle had bad ac unit (not cooling, bad sensor) bad "U joint" , CD player not working. on top of that car was dirty when i bought it (inside, outsite look good) . Of course all these I found out same week I bought vehicle. Same week i bought vehicle I had to move to florida due to military orders , once I got to pensacola FL, took my xterra to a local nissan dealer which i have papers that shows diagnostic on vehicle done by Sandy Nissan in pensacola. and a cost of $1600 (parts and labor) to fix it all. Spoke with the service manager on alliance nissan and he was willing to take care of issue , but the Sales manager Junni Harris was not authorizing the service because they had to pay $1600 to another NISSAN DEALER in pensacola. the Sales manager was not willing to work with me in any form at all , I tried to work with him , I even asked just for the parts and I would have pay labor Only . But instead he was rude over the phone and he keep stating that I bought a vehicle " AS IS" that only had a 1,000 miles warranty . and that he was NOT resposable for fixing vehicle , I bough this car from him straight , I paid FULL price on sticker to the penny ($13,500) I paid what they are asking for , and this is why im writing this review, On top of that I had to bring vehicle back the very next day for an issue related with the gas pump . which they fixed. who wants to buy a car straight from NISSAN dealer with issues ?? this is the 1st time I ever had any bad experience on NISSAN DEALERS , this manager really have no clue what customer service is , even worst he never apologize for the issue. its a SHAME, he has a really good friendly staff working for him. I endend up paying all $1600 out of my pocket. So Really save your self hassle and dont buy from this dealer , At least not while this manager works there. More

Alliance Nissan was able to locate the vehicle that I wanted with the options I wanted and it was exactly as they said it would be when it arrived. wanted with the options I wanted and it was exactly as they said it would be when it arrived. More

As a woman looking to purchase a used vehicle, I was very concerned about working with a dealership. Hal Chappell was the sales associate that helped me. He really listened to what I wanted, (which was not o concerned about working with a dealership. Hal Chappell was the sales associate that helped me. He really listened to what I wanted, (which was not originally a Nissan), worked on what I could do with my budget, and there was absolutely no pressure to make a decision until I was ready. I actually needed to rent a car in the meantime, and the young lady on the phone was friendly and nice, and the process of renting the car was a breeze. During this time a Nissan Rogue came in with my budget and mileage specifications in IMMACULATE condition. Still, no pressure. The finance department made the application process simple and fast, Mr. Chappell was so helpful in many ways and did i say NO PRESSURE? Courtesy, consideration and friendly faces seem to be staff requirements as I worked with several staff members in finance, test drives with other sales associates, the rental department and the staff in service. I have been employed for many years in hospitality and customer service industries, and the management and staff at Alliance could write a book on providing excellence and consistency in every area of their business. Two thumbs up! More

Ms. White was an excellent sales person. She was soft spoken, kind and knowledgeable of what she had on the lot and she let us take our time without any pressure ( like one gets at many other dealers ). spoken, kind and knowledgeable of what she had on the lot and she let us take our time without any pressure ( like one gets at many other dealers ). Once we made the deal, she got the paperwork done as quick as the others would let her get it done. She is a very good sales person. Hooray for her ! The reason why I gave this rating is because, myself and my family have never been to such a place where the people don't pressure you to buy what they want, not what you are looking for. Again Hooray for Ms. White Steven Liona More

i worked with herb griffin at Nissan of Chesapeake he was very detailed and cared about my new car needs. He also got me a great deal for a new car very detailed and cared about my new car needs. He also got me a great deal for a new car More

Mike Harrell and Beverly Pritchett have provided great service. Mike Harrell was the salesperson who sold the vehicle. He went above and beyond to make sure I was happy with the vehicle I was purchasing service. Mike Harrell was the salesperson who sold the vehicle. He went above and beyond to make sure I was happy with the vehicle I was purchasing. Beverly Pritchett is the person who oversees the servicing of my vehicle. She has been a pleasure to work with and I have been pleased with the service on my vehicle. More

Beverly Pritchett is one of the kindest person I know. Always explains what/why services to get done and is a great asset to your company. I have been very happy with her over the three years so far. Tha Always explains what/why services to get done and is a great asset to your company. I have been very happy with her over the three years so far. Thats why I keep coming back cause of her. I speak very highly of her and AJ . AJ took time to come explain to me what was going on with my car. You don't find people like them two!!! Please know they are hard working and great employees!!!!! More

I have given this rating because I visit this dealership alot because of the people being so friendly. I even stop in when I dont have service for my car. These people make me feel like a queen when I go in alot because of the people being so friendly. I even stop in when I dont have service for my car. These people make me feel like a queen when I go in. They acknowledge me and my presence each time I'm in there. I love going in there talking with each and everyone. There are big heads or little heads that I cant talk to. Everyone is willing to help with whatever problem that needs to be addressed. I recommend others to this dealership all the time!! I love them all. More

Why did we purchase from Alliance, Paul understood what my wife and I were looking for and at what price. We drove two hours to purchase our Ford Flex from him. Paul took care of everything. Would recom my wife and I were looking for and at what price. We drove two hours to purchase our Ford Flex from him. Paul took care of everything. Would recommend him to family & friends without a doubt. Would like to stress Paul understood and proformed at a top level on making sure we were happy with our purchase. More

i have a 2012 nissan froniter,i started truck thursday and exhaust was very loud.called dealership and they sent tow truck right away to pick truck up.i rode with tow truck drver from outer banks to eliza and exhaust was very loud.called dealership and they sent tow truck right away to pick truck up.i rode with tow truck drver from outer banks to elizabeth city.when i arrived, the dealership had loaner truck ready and gased up for me to use.i needed truck to work.they replaced exhaust monifold and also noticed the truck battery had cap missing from it.dealership took care of all issues.when truck was repaired they had someone deliver truck to the outer banks to me ,which saved me 2 hours drive time.also my truck was washed and vaccumed when i got truck back.they made a bad day very nice for me.i can not think of anything they could have done any better than what they did. five star service ***** More