Nissan of Bradenton

Nissan of Bradenton responded

Hi, John. We completely understand your disappointment with your radio. Unfortunately, at the dealership level our hands are tied and we only have the guidelines that corporate Nissan provides to perform warranty repairs. According to our records, this visit in July is the only time we have seen you at our particular location. We would sincerely hope that although you were not satisfied with the warranty on your vehicle that you were at least pleased with the experience that you had here with our team. You have tagged 2 employees with 1 stars on this review that you did not meet during your visit. The advisor that worked with you was Sean Salinger. We also see that Sean did not charge you a $150 diagnostic charge that is normally associated with the time that was taken to diagnose your vehicle. We would like to request if you could please amend your review to reflect the correct employee that you interacted with during your visit. We take customer reviews very seriously and our team members are held accountable for customer satisfaction. If your main concern was with your warranty disappointed then we might suggest that you express your concerns on a corporate Nissan site or speak with your selling dealer, Poughkeepsie Nissan. I truly hope that while you were with our team that they provided exceptional customer service. If you would like to speak further about your visit or have any other questions please feel free to reach out to me. Thank you, Page, Owner Loyalty Manager (941)755-1571.

JONMEMMOLI responded

Sean was great, I did not work with the two I gave one star reviews for. The site would not let me post my dissatisfaction without selecting a name from the options given. The dealership is a reflection of Nissan and unfortunately, customer service is terrible at the top. Dealership level is fine.

Nissan of Bradenton responded

We are glad to hear you received great customer service. We always strive to provide top quality service to every guest, and are pleased to hear that you got that. We appreciate your business and hope to see you again.

Nissan of Bradenton responded

We are glad to hear you love your new Titan. Thank you for your loyalty and business we greatly appreciate it. We will also be sure to let Ronny know to keep up the great work. We can't wait to see you again, have a great day.

Nissan of Bradenton responded

You're making us blush, Laurie ;) Thank you for your kind words. We truly appreciate your loyalty over the years. Customers like you make it easy to come to work. Thank you!!!

Nissan of Bradenton responded

Thank you for your 5 star review :) We greatly appreciate your business and your support. Have a wonderful weekend!

Nissan of Bradenton responded

Thank you for your kind review! We really do aim to provide a special experience and we are happy to pass along your comments to the team! We value your business and look forward to continuing to be your Nissan dealership. Thank you!!!