Nissan South Morrow - Service Center

MISSING CAP I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN!! CALLED TO TRY AND RESOLVE ISSUE WITH DEALERSHIP, NO LUCK ALSO RUDE Took vehicle in for an oil I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN!! CALLED TO TRY AND RESOLVE ISSUE WITH DEALERSHIP, NO LUCK ALSO RUDE Took vehicle in for an oil change a month later I noticed the brake light coming on, so I checked under the hood and discovered a missing brake cap. Now the dealership is not taking responsibility for the missing cap, and want me to pay for it. BEWARE AND CHECK YOUR VEHICLE BEFORE YOU LEAVE. More

"Dwain Nails Is The BEST" My wife and I went to Nissian South November 3, 2014 for a routine oil change on our 2011 Nissian Rogue and was approached by a sale manager in the s My wife and I went to Nissian South November 3, 2014 for a routine oil change on our 2011 Nissian Rogue and was approached by a sale manager in the service area waiting room asking if we wanted to refinance for lower payments. We were introduce to Dwain Nails (sales rep) to assist us. After reviewing our current payments and others issues, Dwain showed us a 2014 Rogue and inquired if we would be interested in a newer vehicle. After waiting a few hours for the process, Dwain offer and brought dinner for us and apolozied for the long wait. Dwain was very professional from the beginning of our deal to the very end. We will highly recommend him and the entire staff at Nissan /south. After completion of the sale we meet with Marcia Hargis. She was friendly and experience in her knowledge of the vehicle explaning all of the features. Her customer services is superior. More

Worst mechanical service I ever got I went to Nissan in September 2014 because my Nissan Pathfinder didn't pass the emission. I told the service representative the code and the repair th I went to Nissan in September 2014 because my Nissan Pathfinder didn't pass the emission. I told the service representative the code and the repair that needs to be done based on my own research (camshaft and sensor need to be replaced). He said he needs to make the diagnostics himself to see how the emission issue can be fixed. When I called back he said I need to replace my motor, but he can help me to run the car may be for a year by fixing the valve cover gaskets. He assured me that after I drive the car for a while the search engine light will disappear. I paid $980.00 I drove the car for about 400 miles but the light didn't come off. When I came back the service representative said he couldn't help. I was stunned. When I talk to the service manager he tried to help me but it didn't work. I am grateful to the manager who at least tried to help me. Today October 9 I went to a small mechanic shop in Fayetteville, Ga who replaced the same camshaft and sensor. And I passed the emission after driving the car for a few miles. The charge was about just $200. I always trusted dealerships because I always thought the y know better, but Nissan South proved me wrong. I am very disappointed. How can a dealership miss such a basic diagnostic. Why did I spend about a thousand dollars for nothing? Beware! More

Horrible service & they lied to me These people are friendly they are the type that are smiling in your face while they are picking your pocket! They told me there was nothing wrong wit These people are friendly they are the type that are smiling in your face while they are picking your pocket! They told me there was nothing wrong with my car but yet charged me $300.00. After I left the lot and drove my car I made one stop before getting home and my car would start back up! So I called them and they had my car towed back to the dealership. The tech that looked at it figured out within 20 minutes what it was! Dave Skuza was the biggest liar of all of them, then Uncle Ray! I will never go back to that lot or recommend anyone to go there! More

May 2013, I was on my way to grocery store when I heard a pop sound under the hood of my 2009 Nissan Sentra. Engine started to run rough and I could not keep it operating so I headed back to my home. When pop sound under the hood of my 2009 Nissan Sentra. Engine started to run rough and I could not keep it operating so I headed back to my home. When I got home, I opened the hood and noticed a hole in the air duct now known as the upper air duct and a piece now known as an aspirator missing. I had my car taken to Nissan South (AKA Nissan of South Atlanta, LLC) for repairs. I was called and told that my car had been fixed and I had the dealership pick me up, paid for the repairs and came home. I opened the hood and noticed what looked like a flat piece of what appeared to be plastic in the hole. I do not remember what was in that hole at that time and learned later what it was. Anyway, I drove my car until December 24, 2013 and had Christmas gift in the car and was going to McDonough when I again heard a pop sound, then engine started to operate rough. I stopped, opened the hood and noticed that the flat piece of plastic in the hole was missing. I was able to start the engine and drove back home. The morning of December 26, I opened the hood again, and was able to fashion a cap off a spray paint can and duck taped it in place and drove the again, Nissan South to purchase what ever this plug was that had been put into the Upper Air Duct by the Dealership. I inquired about a warranty on the original work in May 2013, but the lady said only labor had been done on my car, NO GUARANTEE, Into parts, no such part, you have to purchased the entire upper air duct at a cost of $157.34.. NO SUCH PLUG WAS MADE BY NISSAN, BUT IT WAS IN MY CAR INSTALLED BY THE DEALERSHIP SERVICE DEPT. Came back home, replaced the duct and went on my paid for trip to the mountains. When I returned home, I was able to locate the invoice from May work and I wrote a letter to the dealership addressed to General Manager Chris White. Nothing. So I sent another letter, this time certified. Bingo, I received a call from Service Manager, Ralph Graves. I returned his call and left a message to call me back. NOTHING, I called again and left word to call. NOTHING. I went to the dealership and asked for Mr. Graves, when he came out, we shook hands and I told him I was the man that had called him over and over asking that he call me and I wanted to set an appointment to meet with him to discuss my problem. I received impression that Mr Graves had already decided that NISSAN SOUTH had done nothing wrong. We set an appointment for the next day between 2:00 PM and 3:00 PM because I was not sure of the exact time I was going to return to the Morrow area due to a previous appointment. OK ed. Next day at 2:00 PM I arrived at the service dept, MR GRAVES was not there, out eating I was told. I left a note and went home. Mr Graves called me at 2:30. PM and we reset meeting for 10:00AM February 10, 2014. Should have stayed home. But I showed on time and explained to Mr Graves what had happen, when, why etc. He did not understand the manner of repairs that his service dept. had made on my car. Had to repeat it over several time before he said he needed to talk to the repairman. I waited, he did nothing. S inquired about getting the repairman in and finding out what he did. Do not talk to me like that. Like what, like trying to solve a problem. I keep getting madder and madder and just walked out as MR GRAVES was not going to do anything. I later sent a detailed letter to BBB. They sent the complaint to the dealership and they have not responded to the complaint yet. Some 24 days later. SO, WOULD I GO BACK TO THIS SHOP? OR DEALERSHIP? No sirs, under no conditions would I. If they were giving away a car to everyone who came in, NO, I would NEVER under any circumstance use this dealership for anything. I have done my research now and they are not the kind of people I would buy a car from, have any kind of car repairs made to. I am very happy with the service I have received from my car which, by the way, I purchased as a used car from another dealer, not a Nissan dealer. I have also talked to Nissan in Tenn. and nothing there either. So, please do your homework before doing anything with this dealership and you make your decision. More

Problem #1**** I brought my Nissan Altima Hybrid 2007 Problem #1**** I brought my Nissan Altima Hybrid 2007 due to the car would not brake. After Nissan replaced the Capacitor, Mr. Bass called me stating Problem #1**** I brought my Nissan Altima Hybrid 2007 due to the car would not brake. After Nissan replaced the Capacitor, Mr. Bass called me stating that the brakes are fix, however the ABS and Brake light will remain lit. I will need to replace the IPDM in order to remove the service lights. I clearly asked Mr. Bass if I could drive my car, and if the brakes work properly. He stated yes I can drive my car and brakes are working fine. I picked up my car and drove not even out of the garage 3-5 feet the brakes did not work. I literally and heavily slam on the brake for it to slowly come to a pause. I could of been in a crash, my life could have been in danger! They did not fix my brakes nor did they even test drove the car before giving my car back. I paid $400.34 and nothing was fix! My life could of been in danger! After that they said that I needed to replace my battery which would cost me well over $3000, I agreed. Later to find out my battery was still cover under the 100,000 mile. These tech/advisor/nissan has no shame,no knowledge! Long story short to fix my ABS and Brake they ended replacing The Capacitor, IPDM, battery, and Actuator. Not to mention they didn't fix my brake light after I told them 3 times! Problem #2*** Brought my Nissan Altima Hybrid 2007 sometime 10/22/2012 While I was driving, the car shuts off on me, so I took it in telling them that problem along with the check engine service light. They told me that they will do a Pin test and go from there, After the Pin test they determine that I will need to replace the ECU which will cost over $1300. If the ECU doesn't fix problem they will need to replace something else that would cost an additional over $900. At this point from the brake problem to now, I no longer trust them. They are doing the process of elimination! So I asked to take my car out the shop! 10/29/2012 I came to pick up the car, and they telling me I need to get a towing company to tow my car, because it will not start! Are you serious??? I brought the car to you and it start fine, I have no problem starting my car! Now my car is in my driveway after I paid for the towing company. It does not start and I have more then 1 service light on now. Nissan F*** up my car! I had no problems starting up my car, I had only one service light on and now I can't start my car and there is more than 5 service lights on! I need to do something, if anyone have any idea please email me! romy0324@gmail.com More

Nissan South, Morrow, GA. recently made fraudulent repair recommendations for my vehicle and refused to provide parts that were replaced in the repairs that were completed. I had the vehicle evaluat repair recommendations for my vehicle and refused to provide parts that were replaced in the repairs that were completed. I had the vehicle evaluated at Nalley Lexus,Smyrna, to find the exhaust leak needed a bolt tightened (that was visibly hanging) - rather than the $1356.50 repair (Nissan South) and emergency brake required adjustment - $220(Nissan South). I have attempted to resolve this with Mr. Ralph Gray, Service Manager and with Chad Morse, Fixed Operations Director. The only resolution offered was a refund of the $99.00 diagnostic fee for the fraudulent recommendations. They refused to produce proof of the already completed repairs. BBB-Atlanta and Governor's Ofc of Consumer Affairs have alerts for this company. A consumer warning against this facility might save future victims from their fraudulent service recommendations. More

I went today for my regular oilchange at 39K miles on my 2009 Altima. When I received my paper work, they marked everything for fuilds including coolant, brake, etc. with RED. I asked the service rep. Mr. D 2009 Altima. When I received my paper work, they marked everything for fuilds including coolant, brake, etc. with RED. I asked the service rep. Mr. Dane how come, when I had my 30K Premium service 6 months back which includes all fluid changes, all filter changes, battery services, etc. He talked to other mechanic and he returned with all GREENs. To me it seems this dealership just took my money for 30K service and had not performed it OR they don't really have qualified/knowledgable mechanics who really checks and know what is really UNDERHOOD. I am now worried on the services done since last 3.5 years at this dealership. I may not go to them back. I will not recommend this to anyone else either. More

Everyone within the morrow south Nissan has given me total respect and help with any matter that has arisen. I do so advise anyone needing to get complete satisfying customer service this is the organiz total respect and help with any matter that has arisen. I do so advise anyone needing to get complete satisfying customer service this is the organization to go too. Sincerly Terilynn Jackson More

I brought my Nissan 2005 from Nissan South 6 years ago. I always use them when I need to get something done to my car. They are close to where a I live and they give excellent customer service. I would r I always use them when I need to get something done to my car. They are close to where a I live and they give excellent customer service. I would recommend them to family and friends anytime. More