Nissan South Morrow - Service Center

When I arrived at Nissan South Morrow, I was solicited via my cell phone to stop in the new car sales area to consider purchasing a car. I was then told that the best oil was "Mobile 1" however I was neve via my cell phone to stop in the new car sales area to consider purchasing a car. I was then told that the best oil was "Mobile 1" however I was never told that this type of oil would result in a cost of THREE times my normal cost of an oil change! While waiting for two hours for my oil change to be completed, a sales person came into the waiting area where there were roughly six to seven people waiting and proceeded to call out my name, then approach me with a solicitation of a auto warranty for service with everyone in the room looking on and waiting to hear my response! After about two hours of waiting, I decide to go into the service check in area to inquire about the completion of my oil change, when I noticed the car was sitting outside in the work completion area of the dealership. I approached the service technician's desk and asked how long has it been completed, expressed my shock at the price and length of time it took to complete an oil change! I asked to speak to the service manager who came out after about five minutes to ask about my concerns. He then proceeded to make excuses and defensive posture for my complaints of poor customer service, undisclosed price of oil change cost and said he deals in reality NOT excuses! More

Poor customer service. I had a schedule appointment at 8:45; arrived on time. At 12:30 went to the service desk, spoke to Princess; she stated they did not have the part and just walked off. She was the p 8:45; arrived on time. At 12:30 went to the service desk, spoke to Princess; she stated they did not have the part and just walked off. She was the person that checked me in; wanted to know why was I not informed prior to check in. She did not have an answer; responded I don't know and walked off again. Wort customer service I have every experienced. More

Low rate customer service I recently had an AC Compressor service repair completed on my vehicle on 7/11/2020. I experienced continued problems with my AC after the service com I recently had an AC Compressor service repair completed on my vehicle on 7/11/2020. I experienced continued problems with my AC after the service completion and returned to the dealership with a scheduled appointment time of 3 pm on 7/31/2020. My service advisor Kwasi was great on the 7/11/2020 visit, but for this visit, he didn't appear to be concerned with my issues. I spoke with the service manager and he also seemed unconcerned and asked me questions as if I was not truthful about what I was experiencing. I waited at the dealership for a total of 4 1/2 hours, I was the last customer to leave on 7/31/2020. With that being said, Kwasi nor the service manager, Ralph Gray came to the customer waiting area to make me aware that my vehicle was complete. I had to come out on my own after I had fallen asleep to inquire if my vehicle was complete. I was disappointed to look around to see that my vehicle had BEEN completed and was parked outside. Had I not come out, I would've just been sitting there. Not to mention, that I had vehicle service alerts that were visible when starting up my vehicle that were not reset nor mentioned to me as a courtesy. More

I am so disappointed in my service today with the Nissan dealership in Morrow, GA. I have been here since 8:00 am this morning for an oil change and tire rotations . It is now almost 12:00 noon . Excellence dealership in Morrow, GA. I have been here since 8:00 am this morning for an oil change and tire rotations . It is now almost 12:00 noon . Excellence is expected on every hand , especially when our dollars are invested . More

I had major service done, in the midst of COVID-19. My hand sanitizer, used at drop off, was stolen from my vehicle. No reaction! hand sanitizer, used at drop off, was stolen from my vehicle. No reaction! More