Nissan South Morrow

I came in today in hopes of trading in my veh for a more suitable veh for my new family . I was told i would be working with Nick who i previously worked with when i first bought my veh . I arrived met Nick suitable veh for my new family . I was told i would be working with Nick who i previously worked with when i first bought my veh . I arrived met Nick and was passed on immediately to another salesmen name David or Dave can’t really remember that’s how in memorable the experience was . I knew that my credit was challenging and with the trade in i was told i owe more than the veh is worth which was ok . I was already prepared to do a down payment . The salesmen was totally uninterested in trying to help me and more so more focused on getting a sale . He continued to have me waiting for responses from his boss regarding what he could do . Did he check on me no did he make conversation ti stalk time no he went and left me at a desk while he sat at another just looking . As a salesman i feel he should have been more attentive i was treated promptly as a non sale meaning he felt he wasn’t going to get a sale so he put zero effort in . Little do he know i had 10,000 in cash ready to put down for a veh . It’s crazy how people will judge and treat you based off just looking at you . I advise the salesman to stop treating people as just a sale but actually treat them like you care. Treat them like you are trying to help your mom or dad get a veh . Even if you don’t get the sale . They still would appreciate you for at least treating them good . More

I made an appointment due to my check engine light being on. I was on time for my appointment. The service adjuster was very nice and pleasant however lacked communication. After waiting over 5 hours, I wal on. I was on time for my appointment. The service adjuster was very nice and pleasant however lacked communication. After waiting over 5 hours, I walked up to the work station and asked for a status. To be told that the technician is still trying to make a diagnosis and that they have been busy. I was then told that I had an electric problem and the diagnostic is $500, but was told seconds prior that the tech was working on the diagnosis. I do not believe my car was touched after over 5 hours of waiting. I asked for my car to be pulled around and after 20 minutes still no car. I asked the service advisor to please pull my car around so that I could leave. A waste of time. Very disappointed. More

Took car for oil change 1 day after after having it detailed got it back black paint was spotty chrome wheels were dirty detailed got it back black paint was spotty chrome wheels were dirty More

While healing from rotator cuff surgery, I recently had a frustrating experience with a flat time and a useless spare. My personal advisor Andre Wright kept me informed re status of repair. Andre was frien frustrating experience with a flat time and a useless spare. My personal advisor Andre Wright kept me informed re status of repair. Andre was friendly; yet professional and informative. Though I never met the mechanic he/she also did a terrific job. Thank you Stan More

Thank you Erroll McKnight for your knowledge and patience in showing me the features of my vehicle. in showing me the features of my vehicle. More

I am about to schedule my THIRD service visit in a month for the same issue- the check engine light. I brought my car in and told the service rep the problem. I also said that the gas mileage was way off. H for the same issue- the check engine light. I brought my car in and told the service rep the problem. I also said that the gas mileage was way off. He replied that I had Biden to thank for that. I should have left right then. They "fixed" the issue but reset a sensor instead of fixing the real problem- the air mass flow sensor. The code was on the receipt. No one pointed it out to me. Two days later, my check engine light came back on. I brought the car back. The service rep looked at my receipt and said that the problem was my mass air sensor but they always reset the sensor and see if that fixes the issue. They claim that policy is to help save money. How? I had to pay three hundred dollars and miss work. The service rep said that "he didn't know that the air mass sensor" was the issue and that they didn't tell him. No way is that the truth. He also said that I would have to drive 150 miles for the sensor to "reset". Two days later, the check engine light came back on. I am about to schedule my THIRD service visit after contacting the corporate offices. I have zero faith in the service department. I am driving in a car that isn't safe. I also believe that Morrow knows that my car is unsafe but wants to use the "saving me money" scam. **Update** I brought my car back to the dealership on April 29th. I told them that this was my third visit in a month and the problem isn't fixed. Who knows what damage my car has suffered due to their "policies". I also told them that my car will be repaired and I wasn't going to pay a dime for it. I guess the manager came down and I explained the issue to him. He took my key and said that he would take the car back and see what codes popped up. Three hours later, I was told that they cleaned out the engine and changed the air filter. The CEL was off and I asked would that light come on again. He said no. We shall see. I will never take my car back to Morrow Nissan. Ever. The level of incompetence is only outdone by the level of grifting. More

Worst experience of my life. Vehicle spent 2 months waiting for a warranty part. Service department has poor communication with each other AND the customer, and they NEVER answer Vehicle spent 2 months waiting for a warranty part. Service department has poor communication with each other AND the customer, and they NEVER answer the phone. You just leave callback messages that are never delivered. No one checks the key dropbox for keys, managment is never around, and the staff ignores you. You could stand there for 20 minutes without being greeted or acknowledged. I will drive much further to another dealership. Never again will they touch my current vehicle, or sell me a future one. More

On 3/30/22 I spoke with Chantivia Wright with Nissan of South Morrow and confirmed that my daughter and I will be coming up from Montgomery, Al to purchase a 2022 Nissan Versa she scheduled a appointment f South Morrow and confirmed that my daughter and I will be coming up from Montgomery, Al to purchase a 2022 Nissan Versa she scheduled a appointment for us with Erroll McKnight at 11am for 3/31/22. We arrived to the dealatship around 10:45am waited in Erroll office area to only learn that the vehicle was sold No one from the staff bothered to call us before we drove 2hour and 15 minutes. The team at Nissan of south Morrow was not Accommodating or apologetic for the lack of professionalism for having a customer driving to purchase a vehicle that was already sold. Worst dealership ever. More

Unprofessional. That’s the best word to start off with. No sense of urgency or treating the customers politely. All the service members except Kwasi were either hang That’s the best word to start off with. No sense of urgency or treating the customers politely. All the service members except Kwasi were either hanging out or doing their own thing. I came for an appt about one thing left with other issues that were not caused by me. The manager(rod) is NO better, he has set the climate of the service department to relaxed & unbothered. Workers don’t worry about customer conplaints because that’s the energy the mangers has. More