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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
585 Reviews
Call Service Center (916) 245-2231

585 Reviews of Niello Volvo of Sacramento - Service Center

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September 30, 2023

Amy was very nice and extremely helpful. She knows her stuff! She is my "go to" service department rep! More

by IGMAN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to leave us a review! Amy is a great asset to our team and we're thrilled she made your recent service visit a great one. We hope to see you again next time!

September 30, 2023

My scheduled service was on time, the whole team was nice, helpful and knowledgeable. Their lounge room is well supplied what makes waiting for the car easy. More

by basiek09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the 5-stars! We're so glad to hear that you had a pleasant experience at our service center. Please let us know if we can help with anything else!

September 29, 2023

Everyone was very kind. Amy Ott is extremely helpful. I’m thankful for her thoughtfulness. It’s great working with her! More

by aherpotato2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Volvo Cars Sacramento responded

Thank you so much for the great review. We're so glad that Amy provided such a positive service experience for you and your vehicle. We’ll be sure to pass along your kind words. Please let us know if we can help you with any other automotive needs in the future!

September 29, 2023

First class service with a smile! They have my Repairs for life of vehicle. Thank you! More

by sedger4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Upton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the lovely review! We're so glad to hear that you've enjoyed your experience at Niello Volvo and are grateful to have earned your future business. Our team is here for you anytime, so please don't hesitate to reach out whenever you need us!

September 28, 2023

Matt has been my rep. In the past and has always given me excellent feedback and support. Thank you Matt! More

by paulmnocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Protsyuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Volvo Cars Sacramento responded

We appreciate you taking the time to rate your service experiences at Niello Volvo, Paul! It's great to know that Matt and the team always provides you with a good experience from start to finish. Thank you!

September 27, 2023

Very caring spend as much time as I needed did not rush me. Felt they were really interested in me More

by KARENMILES2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Gol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the great review, Karen! We're so glad to hear that Vadim made your recent service experience a great one. Please let us know if we can help with anything else!

September 25, 2023

Rick communicated very well with me throughout the day, he was attentive and helped manage expectations. More

by jrasmussen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Niello Volvo Cars Sacramento responded

This is what we love to hear! We're thrilled to know that Rick was attentive and communicated with you well throughout your recent service visit. Don't hesitate to reach out to us if there are any Volvo needs that we can lend a hand with in the future!

September 22, 2023

Matt is very professional and knowledgeable. I appreciate the help and advice from him. The dealership is clean and friendly More

by Susan Schell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
KC Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Niello Volvo Cars Sacramento responded

Susan, Thank you so much for the great review. We're so glad that Matt provided such a positive & professional service experience for you and your vehicle. We’ll be sure to pass along your kind words. Please let us know if we can help you with any other automotive needs in the future!

September 22, 2023

Great response to questions and potential issues ta ta ta ta absolute xx that you need 15 words More

by bkw50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 20, 2023

Great staff! Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. More

by keeferb70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Protsyuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Elvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
KC Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Fuentes, can not say enough good things about him.
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Sep 27, 2023 -

Niello Volvo Cars Sacramento responded

This warms our hearts, thank you for the kind words. We appreciate your business, you and your vehicle will always have a second home here at Niello Volvo Cars Sacramento! We hope to see you again next time.

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