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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
607 Reviews
Call Service Center (916) 245-2231

607 Reviews of Niello Volvo of Sacramento - Service Center

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March 06, 2024

We have always been extremely satisfied with the service. Every single staff member at this dealership has been outstanding and Matt the service writer is topnotch! More

by Kjell Karlsson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Niello Volvo Cars Sacramento responded

Kjell, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 06, 2024

Matt ALWAYS provides superior customer service. My reason for always knowing I will receive exceptional service at Niello Volvo. More

by C.MALLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 06, 2024

I have purchased from Niello twice now! Both times the experience was relatively easy and I felt I was treated with respect, transparency, and dignity. Definitely recommend Niello and VOL More

by VERONICARZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Sean, Jorgen, and our Taylor were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 05, 2024

Matt understands my car and his experience with my 2019 S60 T8R model helped considerably. More

by gcsdke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear Matt was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 05, 2024

Rick was very knowledgeable and helpful. The customer service is always great at Niello Volvo More

by ZENZIMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that Rick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 05, 2024

I showed up a week early for my appointment and they accommodated for my mistake! More

by michellemabbott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, Michelle, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 05, 2024

Rick Fuentes is super helpful and always so kind and attentive. I never have to wait more than a few minutes, even when I arrive early. I love Niello Volvo and Rick is the primary reason! More

by BDabney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
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Mar 05, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your review and kind words for Rick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 23, 2024

They are very helpful and professional, and my service advisor, Rick, is a great communicator More

by susannahrandall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Rick here at Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 22, 2024

Very happy with your service; my questions were answered and i felt like my inquiries were listened to and responded to. Thanks for the attention More

by KLEAFDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Niello Volvo Cars Sacramento responded

Dale, Thank you for your business and this review. We're happy to hear Shaun and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 18, 2024

Niello's service department is a welcome to auto dealerships. They are knowledgable. They are polite and kind. More

by TUFFY1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that Rick, Mike, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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