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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
587 Reviews

587 Reviews of Niello Volvo of Sacramento - Service Center

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March 11, 2024

Rick is always helpful and attentive. The waiting area is always clean, pleasant and comfy. More

by KATHIEBURBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Niello Volvo Cars Sacramento responded

Thank you, Kathie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 11, 2024

My service advisor was able to make me an appointment the next day to check my concern in the rear end. They did the repairs, and sent Lyft driver to pick me up when my Volvo was ready. Excellent service . More

by MAEKHOOK19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 11, 2024

Amy Ott is my regular service manager at Niello Volvo in Sacramento. She’s always friendly and helpful. I make it a point to ask for her when I have servicing done. She and Niello Volvo together make it a p More

by Ron Bacci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experiences with Amy here at Niello Volvo Cars Sacramento to be positive ones. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 09, 2024

Prompt, reliable and friendly service. I appreciate how helpful and friendly everyone was and will use your services in the future. More

by powersjlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 08, 2024

Everyone is helpful and friendly. I appreciate the explanation of what work my car needs done. More

by xicaherrera73
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 08, 2024

Have worked with Matt for years and find him to be very knowledgeable, courteous, sincere and generally a great guy. You are fortunate to have a service manager such as Matt! More

by jwd11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 08, 2024

I had no idea when I was going to get my car. It was not clear that my car was going to be there overnight, and I had to call and get the sales person involved. More

by SHANA.ROBINSON
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Niello Volvo Cars Sacramento responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Shana. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 08, 2024

Rick, my service advisor, was on top of the completion of work on my car and reassured me each step of the way to completion. More

by Summergurrl7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rick and our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 08, 2024

tried to get me to pay for major fix even after I stressed that I had purchased the extended warranty. More

by PATRICKBOYLE09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your review, Patrick. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 07, 2024

Matthew Jeffery is very professional, friendly, and honest! I trust his professional judgement and recommendations in my annual maintenance of my 2 Volvos! He always look after "my best interest" wit More

by marjk1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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