Niello Volvo of Sacramento - Service Center

Efficient and experienced staff, streamlined process, excellent personalized customer service and well-appointed waiting area. Made the process a pleasure. excellent personalized customer service and well-appointed waiting area. Made the process a pleasure. More

Matt was very efficient, friendly and understanding. Th suv was repaired and the problem was cured. Th suv was repaired and the problem was cured. More

Edgar was super helpful and helped set clear expectations with me up front. He also helped point out proactively that I'd booked the incorrect service maintenance schedule, and helped me find the correct one with me up front. He also helped point out proactively that I'd booked the incorrect service maintenance schedule, and helped me find the correct one, which was even a lower cost to me. Thanks for your integrity Edgar! I'd be happy to work with him anytime. More

Very easy to schedule an appointment. Service was performed both well and timely. Car was washed before I picked up. Service went over everything in detail regarding what was done and w Service was performed both well and timely. Car was washed before I picked up. Service went over everything in detail regarding what was done and why. Service helped me figure out how to connect car to my home wifi. More

Matt genuinely cares, recommends priority fix for vehicle and his client’s safety. I know my 2 vehicles are taken cared off when I bring it in to Niello Volvo. Matt’s the BEST!!! and his client’s safety. I know my 2 vehicles are taken cared off when I bring it in to Niello Volvo. Matt’s the BEST!!! More

Matt did a very good job getting my vehicle into the shop and setting up a rental vehicle to minimize my wait. He explained promptly that they needed my vehicle all day so for convenience suggested getting a and setting up a rental vehicle to minimize my wait. He explained promptly that they needed my vehicle all day so for convenience suggested getting a rental for me allowing me to not spend all day at the dealership. He was thorough and did a professional job in my whole experience. More

Matthew was great! He was easy to communicate with during my repair and kept me informed every step of the way. He was easy to communicate with during my repair and kept me informed every step of the way. More

Polite, curtious, service. Matt is always prompt and thorough. Waiting area is comfortable. Everything is explained. Car is returned freshly washed. Matt is always prompt and thorough. Waiting area is comfortable. Everything is explained. Car is returned freshly washed. More

As always, Amy is a super star! She made sure my car was taken care of and found things for my extended warranty to pay for. She made sure my car was taken care of and found things for my extended warranty to pay for. More

Great experience as usual. Amy took care of my processing, ordered me a ride back home as the service was going to take a few hours. There was a delay in the service and it was Amy took care of my processing, ordered me a ride back home as the service was going to take a few hours. There was a delay in the service and it was completed next day. This was due to some network outage as I was informed so not really the fault of the service dept. staff. Overall, I am very satisfied with my visit and experience. More