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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
585 Reviews

585 Reviews of Niello Volvo of Sacramento - Service Center

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August 04, 2024

I have owned three Volvos for several years, and I have consistently received excellent service from Niello Volvo in Sacramento. Matt Jeffery is the best service advisor one could hope for - he always goes More

by CNALPERS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Matt always delivers such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 03, 2024

We have enjoyed our experience with Jessica Le Clerc, difficult to get response from Service Dept other than Amy Ott. More

by Dale L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Dale, feel free to contact us at your convenience. Rob Pane Service Manager rpane@niello.com (916) 245-2231

Aug 04, 2024 -

Dale L responded

Thank You Rob, we look forward to years of great service at Neillo Volvo!

August 02, 2024

Great service experience! Shaun did a great job communicating the issue and resolving in a timely manner. Thanks again. More

by scottca75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun and the team met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 02, 2024

Great customer service! They are friendly, efficient, and professional. I just wish to have a dealership closer to my home (San Joaquin County) More

by rrazonable_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida
Aug 02, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 01, 2024

Shoutout to Matt for his great customer service. This is our 4th Volvo and we appreciate the safety of the car. Just wish there was a dealer in the Modesto area. More

by RPOOLE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Aug 02, 2024 -

Niello Volvo Cars Sacramento responded

We are very happy to hear Matt provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 17, 2024

Niello Volvo Service Center is awesome; They provide the best customer care. Shout-out to Shaun! Shaun went above and beyond by addressing all my concerns and presenting some other insights I would have mis More

by JOHNATHAN.SOWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Protsyuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Johnathan, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 17, 2024

Matt and the crew at Niello Volvo have been keeping our two Volvos in good condition for years. They always get us in quickly and return the car in a timely manner. We tried a couple other shops that were More

by SHAWNCROFOOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Niello Volvo Cars Sacramento responded

Shawn, Thank you so much for your kind words for Matthew, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 17, 2024

We have owned several Volvos for 3 reasons, 1. Safety 2. Service satisfaction 3. Design More

by lflockett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 17, 2024

We've bought 5 cars at Niello and continue to go back for all our service due to the outstanding service we receive, especially from Rick Fuentes, our advisor. We will continue to be loyal to Niello for many More

by lisakeane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you, Lisa. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 17, 2024

Always great service! I would recommend Neillo Volvo without hesitation. I mainly deal with Amy and she is a gem. More

by rtbjfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear Amy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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