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Niello Volvo Cars Sacramento

Sacramento, CA

4.8
751 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 751 reviews

July 27, 2023

Great place to have service done and very pleasant and professional reps to help me. More

by evcosino
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the positive rating and kind words! Our team will be here for you in Sacramento whenever you need us next.

July 27, 2023

Matt is a quintessential professional with a bullet proof veneer. But, inside we all know he is a softie with big heart. His is a master multi-tasker with a deep knowledge of Volvo's, inside and out. He m More

by patam
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Wow! This is such a thoughtful review, Patam! We'll be sure to pass it along to Matthew so he knows how much you appreciate his work. We're lucky to have him on the team and we're so happy to hear you had such a fantastic experience working with him.

July 27, 2023

The staff at the dealership were friendly and attentive. However when I came to my test drive appointment the car was not charged and only 10 mi range of gas was in the tank. I was not able to feel the ev c More

by KYLEBAUCOM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrey Protsyuk, Vadim Gol, Amy Ott
Aug 04, 2023 -

Niello Volvo Cars Sacramento responded

Kyle, I'm sorry to hear this was your experience and we appreciate you bringing this to our attention. I'm sure it is disappointing that you did not get to experience the EV component of the vehicle you were test driving due to lack of charge. Please reach out to me directly, at tupton@niello.com, as I’d like to discuss some options I have for you to experience the vehicle properly. Thank you for your time! TJ Upton, General Manager

July 25, 2023

Over all a great experience. Rates are high but the service is knowledgeable and careful. More

by bdlew_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for acknowledging the quality work and knowledge that our team provides! We look forward to seeing you for a future service visit.

July 20, 2023

The technology links and the service technician video link to what service was completed as excellent. More

by PSABIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Protsyuk
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

We're happy to know that you appreciated our service technician's videos. Glad to hear your recent service visit was such a positive one! Thank you for choosing Niello Volvo Cars Sacramento and for taking the time to leave us a review. See you next time!

July 18, 2023

Rick understood the importance of me having my car in time to go to work More

by THE_QUEEN7
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to acknowledge Rick's great work! We are truly lucky to have him on our team here in Sacramento and it's great to know that he has provided you with 5-star service. We will make sure he sees your review!

July 17, 2023

Amy is friendly, courteous, responsive. She took care of us when our car had an engine leak soon after a maintenance service and assured us that it would not cost us to fix it. We were al More

by LVPARK1
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

Isn't Amy amazing? We'll be sure to pass your review along so she knows what a great job she's doing. Thank you for taking the time to leave us such kind words. See you next time!

July 16, 2023

Niello Volvo stands behind their warranties. They are perfectionists when it comes to sales, service and repair. More

by marian.sheppard.lmft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

So glad to hear that our Sacramento team provided you with next-level service, Marian! We're happy to know that you appreciate our sales and service departments. See you for your next service visit!

July 16, 2023

Great visit at the Niello Volvo in Sacramento, it was expedited quickly. My car needed several things that were due. Rick made sure to explain it to me very well. I am happy with the service. Thank you s More

by TRENDYMUM98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to acknowledge Rick's great work, he is the best! We're thrilled to know that he went above and beyond for you and will make sure he sees your kind words.

July 16, 2023

Staff is friendly, professional, and efficient. The work performed is of high quality. Facility is clean. More

by joycohan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Niello Volvo Cars Sacramento responded

We're glad to know that our Niello Volvo team gave you a great service experience! Thank you for your review.

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