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Niello Volvo Cars Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
753 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 753 reviews

August 17, 2023

Outstanding, attentive, service from sales to servicing. Amy in service, although busy, is responsive to everyone and makes everyone feel like they’re the only customer. Brian in sales, listens and isn’t a More

by NHSKI100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Machado, sales. , Amy Ott
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Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

This is what we love to hear. We're glad that Amy and Brian provided you with such a professional and attentive experience. We will make sure to pass your thanks along. See you next time!

August 17, 2023

Honest and great service. Issues addressed with the vehicle and they use a dedicated service representative. More

by cam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the 5-stars, Cam! We appreciate you taking the time to rate your experience with us. We look forward to seeing you again soon.

Aug 23, 2023 -

cam responded

Of course. Rick Fuentes gave excellent customer service.

August 17, 2023

I was please with the hospitality, but my vehicle is having the same problem as it was when I took it in please help me try this problem thank you More

by SABRINAEDMOND123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Niello Volvo Cars Sacramento responded

We're so sorry to hear that you've been experiencing the same issues with your vehicle, Sabrina. We certainly never want problems like these to occur. At your convenience, please reach out to me at 916-488-2400 so that I can look into this for you. Thank you for your time, TJ Upton, General Manager

August 17, 2023

No pressure and incredible help and very knowledgeable on their products!!! Definitely recommend Volvo and Niello!! More

by TERRI.SORENMED
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrey Protsyuk, Jesus Tinoco
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Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

It's always rewarding to hear that our team is delivering quality customer service and knowledge. Thank you for taking the time to rate your experience with us, Terri!

August 16, 2023

I have been using this dealership for over 40 years and drive 75 miles rather than use the local dealer. More

by jahlone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vadim Gol
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Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for leaving us a positive review, Jahlone! We are honored that you have chosen us as your Volvo dealership for over 40 years! Our team is always happy to help you out and we look forward to serving you again in the future.

August 15, 2023

Niello Volvo always goes above and beyond in customer service, they are a joy to work with. More

by LITTLESISBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
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Aug 23, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the great rating, Sisbe! We appreciate your business and are here for you anytime.

August 14, 2023

Matthew is amazing. He always provides top-notch service. He knows the Volvo brand better than most. He keeps me informed about service issues. He's on- time and honest More

by DEBRASTEUBING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Niello Volvo Cars Sacramento responded

Debra, Thank you so much for the great review. We’re so glad Matthew always provides such top-notch service for you and your Volvo. We’ll be sure to pass along your kind words. Please let us know if we can help you with any other automotive needs in the future!

August 14, 2023

Matt Jeffery is an outstanding service agent. He's exceptionally professional always makes the process great. More

by dcurrier2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Niello Volvo Cars Sacramento responded

We appreciate your kind words! Matthew is a great asset to our team, and we're delighted to hear that he always makes your service visits great. We look forward to seeing you for your next appointment!

August 14, 2023

Amy was an absolute rockstar! I called in desperate for help while on a family road trip and Amy saved our vacation. She calmly asked a few questions to assess and troubleshoot More

by MIKESPIEGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
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Aug 16, 2023 -

Niello Volvo Cars Sacramento responded

Mike, Thank you for sharing. Something like this happening during a family road trip would be very stressful, so we're thrilled that Amy was there to put you at ease! and get you back on the road quickly and safely. If any concerns come up in the meantime or you're ever in the Sacramento area again, please don't hesitate to reach out!

August 13, 2023

This was such a nice car-buying experience! Jesus was super professional and not pushy. The environment was quiet and laid back, not awful and full of pressure like other times we have purcha More

by NIKKISOHAL626
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Tinoco
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Aug 16, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the 5-star review! We're so glad that Jesus provided a great experience. We hope you enjoy your new vehicle! Please let us know if we can help you with any other sales or service needs in the future.

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