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Niello Volvo Cars Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
893 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 893 reviews

January 13, 2025

Even though I did not purchase my Volvo from Niello, they did work under warranty with great interest and dedication to my plight. I would whole heartedly recommend their service department and particularly More

by DAVIDHERRINGTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Niello Volvo Cars Sacramento responded

Thank you, David, for taking the time to share your thoughts on working with Shaun and our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 12, 2025

Three things impressed me about Niello Volvo. 1) They were honest that the discount I received would not be available the very next day (I checked to validate) and 2) they got me dinner because I More

by GINA.TURLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review, Gina. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. TJ Upton General Manager tupton@niello.com (916) 245-2231

January 11, 2025

MATT IS THE BEST, I ALWAYS PREFER TO GO THRU HIM FOR MY SERVICE APPOINTMENTS. More

by triplel2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 11, 2025

Our first 10000 miles service was not done satisfactory. We experienced a tire pressure problem right after getting the car from the service. More

by OSHPAZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Dortch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Niello Volvo Cars Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 06, 2025

My 30K service was complementary and performed at the scheduled time. The waiting area was clean and had wifi. More

by RH77401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida
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Jan 06, 2025 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Edgar and our team are able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 06, 2025

I have always had great experiences with servicing my car here. The whole team is very respectful and attentive. Great job on selecting such a great team!! More

by VGOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 05, 2025

Shaun is very good at his job, and it is much appreciated. Let me know exactly what was going on during the service of the automobile. More

by DAVID.RODIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Niello Volvo Cars Sacramento responded

David, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 04, 2025

Taylor is awesome, highly recommend, give him a call and he will take care of you. More

by DREW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Niello Volvo Cars Sacramento responded

Drew, Thank you for your business and this review. We're happy to hear Taylor and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. TJ Upton General Manager tupton@niello.com (916) 245-2231

January 04, 2025

Absolutely the most pleasant car buying experience ever. Michael Jackson and Sean Smith made it easy and fun. Also, absolutely love the car. More

by MSANTOR49
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. Michael, Sean, and Taylor appreciate your business and hope to see you again soon! TJ Upton General Manager tupton@niello.com (916) 245-2231

January 03, 2025

The dealership and especially the service advisors have always done an exceptional job. A long standing issue has been successfully diagnosed and resolved. More

by TIMANDLINDA.MCKENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Niello Volvo Cars Sacramento responded

Thank you, Tim and Linda, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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