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39 Reviews of Niello BMW MINI - Service Center
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Verified Customer
June 22, 2023
Great service! Great team! Awesome experience! It’s like your friends going with you trough the process of purchasing your dream car! Thank you Niello BMW!!! Great team! Awesome experience! It’s like your friends going with you trough the process of purchasing your dream car! Thank you Niello BMW!!! More
by MAINAAUTOCHOICE
Employees Worked With
Other Employees :
Abraham Orozco, Ali Mustafa, Evan Greco, Ivan Vera
June 21, 2023
My customer service representative addressed all my concerns...Things were done in a timely fashion....I was able to take advantage of their Uber/Lyft rides between home and business.... Really happy w concerns...Things were done in a timely fashion....I was able to take advantage of their Uber/Lyft rides between home and business.... Really happy with the service More
by MARGIEKIRK2013
Employees Worked With
Karl Figenshu
June 19, 2023
I had ordered an I4 edrive 35 in mid April with a refundable $1,000.00 deposit. My sister had also ordered this vehicle and upon encountering an issue with closing her deal I said you can take my ord refundable $1,000.00 deposit. My sister had also ordered this vehicle and upon encountering an issue with closing her deal I said you can take my order as I'm in no rush for a vehicle. She went to the dealership and without anyone calling me they gave her my order. I never told anyone that I was ok with this even though I told my sister the dealership could have at least hiven the courtesy of calling me and telling me that she modified my entire order. She ended up getting a different car but now mine is whatever spec she chose. At this point I just want my money back and never want to buy from this dealership. The service department is excellent so I don't want to discredit them. I emailed Louis Phan the sales manager that my sister worked with on May 27th to give my money back and he never responded. I then called Lance a couple weeks after and he said he'll call me back in 30 minutes and its been a week since then. I'm left with no choice but to write this review in hopes that I can get my OWN money that I worked for back. If this does not work I will go further in efforts to collect MY money. I would never recommend this dealership to people I care about. More
by Aibek
June 18, 2023
The mini service representative was able to schedule an appointment for my countryman without delay. Upon checking in, she was able to engage with the technician and resolved my issue while listening to my appointment for my countryman without delay. Upon checking in, she was able to engage with the technician and resolved my issue while listening to my description of the problem. I went home a satisfied customer. Thanks More
by ERNESTO6227
Employees Worked With
Yakob Rizam
June 18, 2023
Service rep courteous and responsive. Waiting area pleasant. Coffee and snacks appreciated. Time for service estimate good. Wish Niello had car service history online. Waiting area pleasant. Coffee and snacks appreciated. Time for service estimate good. Wish Niello had car service history online. More
by Ldennis1
Employees Worked With
