Niello BMW MINI

Service rep courteous and responsive. Waiting area pleasant. Coffee and snacks appreciated. Time for service estimate good. Wish Niello had car service history online. Waiting area pleasant. Coffee and snacks appreciated. Time for service estimate good. Wish Niello had car service history online. More

Awful experience-mark up is 50k plus over MSRP-just ask them-they are crooks them-they are crooks More

I had a good experience with the purchase of a custom-ordered vehicle from Karl. Even in these difficult times, he was able to secure an allocation & get me the vehicle exactly the way I wanted it custom-ordered vehicle from Karl. Even in these difficult times, he was able to secure an allocation & get me the vehicle exactly the way I wanted it, while providing timely updates prior to delivery of the car. His colleague, Fatima, was so helpful in accommodating us in showing the car prior to delivery, Timothy, the business manager, processed our paperwork efficiently & made it a pleasant experience. One would be hard-pressed to find another competent dealership & employees who work together as a team. I look forward to having the same experience when I bring in my car for service. Thank you very much to all of you, it feels great to be back in the BMW family! More

Unfortunately , Niello has TERRIBLE customer service follow thru. Working for Home Depot in Operations , I completely grasp the utmost importance , and hiring people who do also. I sent 3 CONFIRMATIONS follow thru. Working for Home Depot in Operations , I completely grasp the utmost importance , and hiring people who do also. I sent 3 CONFIRMATIONS emails on AUTOTRADER.COM , one in a chat session requesting the unpublished ( ? ) price , and then waited 3 days. Finally speaking to a front desk woman , I repeated the VIN # THREE TIMES, described the car with BLUE interior ( which would narrow it down immediately ) for 99% of people , and then was asked WHAT MY FIRST NAME WAS...AFTER telling her my email which uses my first name. She asked me the vin number three times. **IF YOU CAN'T HIRE ADULTS, AT LEAST MAKE SURE THEY HAVE A SLIGHTLY HIGHER IQ. if younger. **ALL SHE NEEDED TO DO was look on the lot for 2022 silver Clubman with AWD and BLUE seats. No offense intended at all , but CUSTOMER SERVICE on a long distance phone call after 4 failed electronic follow thru responses SHOULD BE TREMENDOUSLY SIMPLE. IT IS THE DIFFERENCE BETWEEN MAKING MONEY AND NONE AT ALL. More

I recently purchased a BMW X7 at BMW Niello.I am greatly satisfied with how my sales advisor handled the entire process.Highly recommended Service. satisfied with how my sales advisor handled the entire process.Highly recommended Service. More

I recently purchased my second vehicle from Niello BMW and my experience was second to none. Everyone was friendly, professional and accommodating. No pressure. They kept my husband and I updated on eve and my experience was second to none. Everyone was friendly, professional and accommodating. No pressure. They kept my husband and I updated on every aspect of the sales process. Karl made sure we had everything that we needed. I also wanted to give Niello's service department a 'shout out'. From the ease of making a service appointment to the timeliness of maintenance performed, my experiences were always positive. Christian always kept me informed on the status of my vehicle, any service specials and made appropriate recommendations. I live closer to another BMW dealership, but I travel to Niello Sacramento because of their superb customer service throughout their dealership. More

After bringing my Mini Cooper to this shop, they recommended a new valve cover gasket, after suggesting that oil plugs needed changing..... we agreed. While working on that, they called, informing u recommended a new valve cover gasket, after suggesting that oil plugs needed changing..... we agreed. While working on that, they called, informing us that the valve cover itself was cracked and needed replacing... after all that work, now it leaks and burns a lot of oil... Niello mini offered to check it for more money :( More