Niello BMW Elk Grove

Finance manager Angad Chhina will not respond to emails or calls inquiring about cancelling an extended warranty. Had to get another manager to pick up the call and send me a cancellation form and cc'd Ang or calls inquiring about cancelling an extended warranty. Had to get another manager to pick up the call and send me a cancellation form and cc'd Angad to fill it out, but he has yet to fill out anything or respond. Submitted complaint to BBB, we'll see what happens in a few days. More

Bobby Pham was fantastic, very helpful, knowledgeable and easy to work with. He made the experience easy and enjoyable. easy to work with. He made the experience easy and enjoyable. More

Great service! Jas, the salesman was very accommodating and patient. We got the car we wanted, within the price range. Jas, the salesman was very accommodating and patient. We got the car we wanted, within the price range. More

From start to finish our experience was EXCELLENT! Staff & management were congenial and helpful throughout the whole process. We would highly recommend anyone to Niello BMW for the very best experien Staff & management were congenial and helpful throughout the whole process. We would highly recommend anyone to Niello BMW for the very best experience possible! More

The Elk Grove BMW dealership is the best dealership I have ever done business with. Also, Steve Tracy is beyond amazing at his job and so helpful. I have never had such a pleasant experience and this mak have ever done business with. Also, Steve Tracy is beyond amazing at his job and so helpful. I have never had such a pleasant experience and this makes me want to buy my future car from this dealership as well as through Steve. Thank you for all you have done to help me and ensure I am satisfied/safe with my car. More

I purchased a used BMW X3 from Niello last month and have to say I am beyond disappointed in their service. During the purchasing process, I took the vehicle to be inspected by a third party. All was well as to say I am beyond disappointed in their service. During the purchasing process, I took the vehicle to be inspected by a third party. All was well aside from the brakes measuring at 3-3.5mm. I returned to Niello stating that selling a vehicle that was so close to needing new brakes was simply not good business practice and was walking the line of what is legal for used car sales in California. They assured me they would not sell a vehicle with less than 4mm, took the car, and checked it over. Still, they insisted that the third party was incorrect and the brakes were at 5mm. I decided this hiccup was not worth voiding the sales process and kept the vehicle. Unfortunately, within 3 weeks the brakes were squealing and clearly in need of replacement. I would expect slimy behavior like this from a run of the mill small dealership but not from a branded dealership. I have learned my very expensive lesson and would highly recommend against buying from this dealership. More

I had a fantastic experience with BMW Niello customer service team specially POOJA THAKUR. She is very professional, courteous, and went above and beyond to address my concerns to buy a car. She kept me service team specially POOJA THAKUR. She is very professional, courteous, and went above and beyond to address my concerns to buy a car. She kept me informed throughout the process. I truly appreciate her dedication to customer satisfaction. Highly recommended! More

The young man that helped us (ED) was very easy going he did not rush us or pushed any certain vehicle on us. It was and still is a very comfortable feeling buying a BMW from Niello BMW of Elk Grove. Every did not rush us or pushed any certain vehicle on us. It was and still is a very comfortable feeling buying a BMW from Niello BMW of Elk Grove. Every time I have gone there for whatever reason pertaining to my vehicle, every single person that works there, makes me and my wife feel like family. They show they really care about their customers!! Even after the purchase!!! I recommend Niello of Elk Grove! More

I found the staff to be courteous, knowledgeable, and helpful. It has been and all-around pleasant experience. helpful. It has been and all-around pleasant experience. More

The purchase experience was very good. No pressure, very helpful in deciding an appropriate model, and completed the transaction with ease. No pressure, very helpful in deciding an appropriate model, and completed the transaction with ease. More