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Niello Audi - Service Center

Sacramento, CA

4.8
321 Reviews

321 Reviews of Niello Audi - Service Center

Sort by
February 12, 2024

Omead is borderline rude. Would love a different customer service rep. Next time I bring my car in for service More

by SHLOSTAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Niello Audi responded

Thank you for taking the time to share your thoughts on working with Omead and our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 08, 2024

This dealership has an excellent service and they are always very helpful, friendly, and knowledgeable. I can have someone drop my car off and trust that the service representative will take care of my v More

by TVONGVIRATH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lowenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 04, 2024

James takes care of everything for me and makes servicing the vehicle easy. Thanks much James! More

by RUSSELL.SHRYOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Niello Audi responded

Thank you for your business and this review. We're happy to hear James was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 02, 2024

Dain was friendly and knowledgeable and kept me up to date throughout the service. The waiting area is clean and well-appointed (beverages, wifi, etc.), making it easy to work while I waited. Dain and th More

by NAPARRISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dain met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

February 01, 2024

The service team was great, friendly, and courteous. But I did have to return twice to follow up on a few service items. More

by ADELINE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Niello Audi responded

Thank you for taking the time to share your feedback, Adeline! We sincerely value your business and look forward to your next visit. Please don't hesitate to reach out if you need any further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 28, 2024

I love Omead and the service he and his team provide There’s no complaints from me More

by janet.nannini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Niello Audi responded

Thank you so much, Janet, for your excellent review! We are so glad that Omead had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 27, 2024

Great service department! Service advisor James went out of his way to make sure I maximized the savings on my 40 and 50k services. More

by BIGDEALS.SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with James and our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 25, 2024

Very friendly knowledgeable, no surprises! My car was done in time, and no issues after More

by ruthtesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team, Ruth. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 23, 2024

Dain is extremely helpful and nice, and I appreciate the way the entire service department is so helpful and nice and thorough. More

by KATHLEENQUIJALVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Niello Audi responded

Kathleen, Thank you for taking the time to share your thoughts on working with Dain and our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 20, 2024

James was amazing during the whole process. .. from the very beginning in getting my car in for service, to communication, to the loaner, to getting my car back ahead of when promised. Thank you More

by IHRGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Niello Audi responded

Thank you so much for your excellent review! We are so glad that James had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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