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Niello Audi - Service Center

Sacramento, CA

4.8
361 Reviews

362 Reviews of Niello Audi - Service Center

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June 23, 2023

Niello Audi has always been a great resource for my service needs on my new 2022 Audi Avant. Very attentive to my issues when they arise. Great people, service and understanding!. More

by EVAN.POOLE1997
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JAMES French
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Jun 28, 2023 -

Niello Audi responded

Evan, We appreciate you taking the time to leave us a review! We're glad to know that our service team has been such a great resource for your 2022 Audi Avant. It is always such a pleasure working with you as we look forward to your next visit!

June 23, 2023

Great experience again with Niello Audi service center. My advisor James French went above and beyond making sure I was taken care of on this recent visit. Very Happy! More

by EVAN.POOLE1997
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JAMES French
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Jul 12, 2023 -

Niello Audi responded

We appreciate you taking the time to acknowledge James and his great work, Evan. Thank you for sharing your review and we look forward to seeing you at your next service visit!

June 23, 2023

Dane is (yet again) wonderful to work with. Though this service was only for an oil change he made the experience a pleasant one. More

by kelly.o.clancey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service- Dane
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Jun 28, 2023 -

Niello Audi responded

Isn't Dane wonderful, Kelly? We are truly lucky to have him on our team here in Sacramento and it's great to know that he made your recent oil change such a pleasant one. See you next time!

June 20, 2023

Work done within requested timeline. Still can’t get over that it cost $1,500 for a single axel brake job. Customer service was efficient and courteous. More

by NIELLOAUDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jun 30, 2023 -

Niello Audi responded

So glad that we were able to complete the work on your vehicle within the requested timeline and that you appreciated our team's efficient and courteous customer service. If you have any questions or concerns about our service pricing, please do not hesitate to contact me directly at 916 480-2829. Scott B, Service Manager

June 20, 2023

Erik Carr has always been super working with me and my Q7! Loaner service is tip notch too! Thank you! More

by stevehorningeds
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
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Jun 28, 2023 -

Niello Audi responded

Steve, We appreciate you taking the time to leave us a review! We are lucky to have Erik on our team here in Sacramento and we're glad to know he takes such great care of you and your Q7. We look forward to your next visit!

June 17, 2023

Continue to have excellent service experience at Niello Audi. My service consultant Dain Bryant always goes above and beyond, keeping me informed, doing what he can to make the visit as convenient as possi More

by AMG94107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant Dain Bryant
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Jun 21, 2023 -

Niello Audi responded

Thank you for your continued trust in our Sacramento Service Team! Dain is truly an all-star on our team here in Sacramento and we're glad to know that he did everything in his power to ensure that your recent visit went smoothly. We look forward to seeing you for your next service!

June 16, 2023

Always received excellent customer services since I bought my car here. They are just better customer service. No doubt about it. More

by erictmchan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Jun 21, 2023 -

Niello Audi responded

This is what we love to hear, Eric! Thank you for choosing Niello Audi and for taking the time to leave us a review. Please let us know if there is anything we can assist you with in the future!

June 16, 2023

Efficient, courteous, and counted as friends of mine. Very happy and lucky to have Niello Audi in my "circle of care." More

by TEAMROGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain Carter, Scott Bunker, James French, Charlie Zink
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Jun 21, 2023 -

Niello Audi responded

Thank you for your kind words! It is always such a pleasure working with you. We will make sure to pass your special thanks along to Cain, Scott, and James. See you next time!

June 16, 2023

Erik Carr was my service advisor and the service experience is always great. He is always quick to communicate. More

by MTORRES17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
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Jun 21, 2023 -

Niello Audi responded

We're glad to hear that Erik has always provided you with a 5-star service experience! We will make sure he sees your review and look forward to working with you again in the future.

June 15, 2023

I’m always treated so nice my service guy is wonderful Omead Anwar is the greatest Thank you More

by missrobin1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Westlake
Report | Print
Jun 21, 2023 -

Niello Audi responded

Isn't Omead wonderful? We are truly lucky to have him on our team and are glad to know that he has always treated you so well. See you next time!

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