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Niello Audi - Service Center

Sacramento, CA

4.8
361 Reviews

361 Reviews of Niello Audi - Service Center

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July 02, 2023

Erik is always the best! I appreciate how responsive and communicative he is, and he always explains things very clearly More

by SARA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Niello Audi responded

Thank you for taking the time to acknowledge Erik's great work, Sara! We are truly lucky to have him on our team here in Sacramento and it's great to know that he always provides you with 5-star service. We will make sure he sees your review!

July 02, 2023

He took care of business and was helpful. Once my car was in the shop he kept me updated with the repairs. More

by TERRYPLUMB
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Niello Audi responded

We're happy to hear that Omead took such great care of your car and made sure to keep you updated throughout the repair process. Thank you for trusting us with your vehicle and for taking the time to leave us a review!

July 01, 2023

Always pleasant and don’t have to wait long if at all. Attentive and understanding of my concerns. More

by TARYNBACON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Niello Audi responded

We appreciate you choosing Niello Audi for your recent service, Taryn! It's great to hear that our team always provides you with such attentive service and addresses any concerns you may have. We look forward to continuing to serve you for years to come!

July 01, 2023

Organized, courteous, and friendly interaction with everyone involved. A very positive experience on all levels. More

by DICKDALPINO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Niello Audi responded

We're happy to know that our team made your recent service visit such a positive one, Dick! Thank you for choosing Niello Audi and for taking the time to leave us a review. See you next time!

July 01, 2023

Daine was great ; however after I left with my freshly serviced vehicle where all the liquids were supposedly topped off or changed, the windshield fluid light went on. This makes me wonder what else got More

by KERRIBESSEY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Niello Audi responded

Kerri, Thank you for taking the time to bring your concerns to my attention. I'm glad to know that Dain provided you with great service, but I definitely don't like hearing that you feel things were missed during your visit. If you would be willing to discuss further, please give me a call at 916-480-2829 at your convenience. Thank you, Scott Bunker, Service Manager

July 01, 2023

I don't give reviews but thank you anyway This is a pain. Please remove from survey. More

by LDOBAK
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2023

Friendly and efficient. Omead took care of me very well. Amazed at how fast they took care of my car and even got me a ride home and picked mu up once my car was ready More

by uglykiddjoe3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Niello Audi responded

Thank you for taking the time to walk us through your recent service visit! We're glad to know that Omead took great care of you and that you appreciated the rides to and from your home. We appreciate your review and look forward to working with you in the future.

June 29, 2023

Customer service was next level and the service was completed in a timely manner. Drinks were provided as well. All the coffee and water you wanted. More

by EMANUELCHERNANDEZ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
Report | Print
Jul 07, 2023 -

Niello Audi responded

So glad to hear that our Sacramento team provided you with next-level service, Emanuel! We're happy to know that you appreciate the timely service and beverages. See you for you next service visit!

June 28, 2023

Clear communication, texted link to work to be done, easy to confirm, done in a timely manner. More

by abarbersan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
Report | Print
Jul 12, 2023 -

Niello Audi responded

We're glad to know that you were impressed by our team's communication and efficient work. We look forward to your next service visit!

June 28, 2023

Dain has been our service representative for several years. We always are treated well and get excellent service. More

by SALLY95608
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
Report | Print
Jul 07, 2023 -

Niello Audi responded

We are truly lucky to have Dain on our team here in Sacramento and it's great to know that he always provides you with such excellent service! We will make sure he sees your review.

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