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Niello Audi - Service Center

Sacramento, CA

4.8
361 Reviews

361 Reviews of Niello Audi - Service Center

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September 07, 2023

Dain is always attentive to any issues and goes above and beyond to solve problems. More

by RMETZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Niello Audi responded

Thanks for your continued business! We're thrilled to hear that Dain continues to go above and beyond for you. Please let us know if we can help you with your future automotive needs.

September 04, 2023

Erik’s service is unmatched. I will definitely go back to him in the future. More

by FWRIGHT.TWLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Niello Audi responded

Thank you for taking the time to acknowledge Erik's great work! We will make sure to let him know that you enjoyed working with him. See you next time!

September 03, 2023

Hector, is always great and really helpful. Thank you for amazing service! Hector thank you again for everything More

by PACOMIRAZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Niello Audi responded

We are truly lucky to have Hector on our team here in Sacramento and it's great to know that he always provides you with 5-star service. We will make sure to pass your kind words along to him. Thank you for choosing Niello Audi!

September 03, 2023

Omead is very welcoming. He keeps me posted on the work being performed and ensures that I am comfortable while I wait. More

by Kim Stoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Niello Audi responded

Kim, We appreciate you taking the time to acknowledge Omead's wonderful work! We're glad to know that he always keeps you in the loop and makes you feel so welcomed. We will make sure to let him know that you mentioned him!

September 02, 2023

Hector has always provided us with A-1 service and he is a true pro! More

by matthewsjr28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Niello Audi responded

Thank you for taking the time to call out Hector's great work! We're so glad to know that he has always provided you with 5-star service. We are lucky to have him!

August 30, 2023

Hector is our favorite person at this dealership. Personable and Professional and kind. Appreciate the car getting washed too. More

by cycleamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Niello Audi responded

Isn't Hector amazing? We're glad to know that you appreciated the kind and professional way that he works. We will make sure he sees your review!

August 30, 2023

Service was great treated me like family. Love bringing my car here to get worked on More

by MATRILFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatyana was my advisor
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Sep 07, 2023 -

Niello Audi responded

Thank you for being a part of our Niello Audi family! It's wonderful to know that Tatyana and the rest of our team always make bringing your vehicle in for service such a pleasure. See you next time!

August 28, 2023

Cain Carter is a tremendous asset to the dealer and is a good model of how to engage customers. More

by SPENCER.REEDER
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Niello Audi responded

Spencer, We appreciate you taking the time to notice and point out Cain's amazing work! He is truly an asset to our team here in Sacramento. Thank you for your review!

August 28, 2023

Very good communication. Corrected refusal to provide loaner vehicle for multi-day repair. Need to address this policy due to "out of warranty" vehicle excuse. Seems business More

by Glimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Niello Audi responded

Thank you for your review and honest feedback, Glimmer. I'm glad we were able to ultimately get you set up with a loaner vehicle. If you have any other questions or concerns about our loaner vehicle process, please do not hesitate to reach out to me at 916 480-2829. Thank you for your time, Scott B, Service Manager

August 25, 2023

The Niello Audi dealership has been my go to since becoming a loyal Audi owner for the last 10 years. The service I get from Eric Carr and Fred Vang is Second to none! I would not trust my RS5 with an More

by RKONKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Vang
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Aug 30, 2023 -

Niello Audi responded

Thank you so much for the lovely review and for shouting out Eric and Fred's great work! We’re so glad we can help you care for your vehicle and appreciate your continued business. We’re here for you anytime!

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