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Niello Audi - Service Center

Sacramento, CA

4.8
336 Reviews

336 Reviews of Niello Audi - Service Center

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August 30, 2023

Service was great treated me like family. Love bringing my car here to get worked on More

by MATRILFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatyana was my advisor
Sep 07, 2023 -

Niello Audi responded

Thank you for being a part of our Niello Audi family! It's wonderful to know that Tatyana and the rest of our team always make bringing your vehicle in for service such a pleasure. See you next time!

August 30, 2023

Hector is our favorite person at this dealership. Personable and Professional and kind. Appreciate the car getting washed too. More

by cycleamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Niello Audi responded

Isn't Hector amazing? We're glad to know that you appreciated the kind and professional way that he works. We will make sure he sees your review!

August 28, 2023

Cain Carter is a tremendous asset to the dealer and is a good model of how to engage customers. More

by SPENCER.REEDER
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Niello Audi responded

Spencer, We appreciate you taking the time to notice and point out Cain's amazing work! He is truly an asset to our team here in Sacramento. Thank you for your review!

August 28, 2023

Very good communication. Corrected refusal to provide loaner vehicle for multi-day repair. Need to address this policy due to "out of warranty" vehicle excuse. Seems business More

by Glimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Niello Audi responded

Thank you for your review and honest feedback, Glimmer. I'm glad we were able to ultimately get you set up with a loaner vehicle. If you have any other questions or concerns about our loaner vehicle process, please do not hesitate to reach out to me at 916 480-2829. Thank you for your time, Scott B, Service Manager

August 25, 2023

The Niello Audi dealership has been my go to since becoming a loyal Audi owner for the last 10 years. The service I get from Eric Carr and Fred Vang is Second to none! I would not trust my RS5 with an More

by RKONKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Vang
Aug 30, 2023 -

Niello Audi responded

Thank you so much for the lovely review and for shouting out Eric and Fred's great work! We’re so glad we can help you care for your vehicle and appreciate your continued business. We’re here for you anytime!

August 25, 2023

Niello Audi has always been very professional, reliable and have a loaner car available for those of us that live out of town. More

by F.MASKOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Niello Audi responded

We're happy that our team was able to provide a loaner car during your appointment,! We always want to go the extra mile and ensure all of your needs are met. Please don't hesitate to reach out to us if we can assist further!

August 24, 2023

Eric was an exceptional advisor with great communication. He went above and beyond what was expected and I will always come back to service my vehicle with him. More

by KALEBABNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lowenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Niello Audi responded

This is what we love to hear, Kale! We’re glad that Eric provided you with such an exceptional service experience. We will make sure to pass your thanks along. See you next time!

August 24, 2023

Very attentive and excellent at repairing cars. Timely and good at responding back to you. More

by agreco1
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Niello Audi responded

Thank you for the kind words! We're thrilled to hear you enjoyed your recent service visit. We always strive to provide clear communication and are happy to hear your experience was no exception.

August 20, 2023

They are genuinely caring people. They care about you as a person. They do a great job at keeping my cars in great running order. More

by tom@spxsolutions.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Niello Audi responded

We're thrilled to know that our service team's care and attention to detail does not go unnoticed, Tom! Thank you for trusting us with your Audi.

August 19, 2023

Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you More

by Mmschmidz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Niello Audi responded

We appreciate you taking the time to leave us a review! So glad to know that your recent service visit was such a positive one.

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