Newins Bay Shore Ford - Service Center

I’ll make this plain and simple. Sales team is great! The service ends at the sales door. After that you won’t want to bring the vehicle back to Newins. The service department is the WORST!!! Service the veh service ends at the sales door. After that you won’t want to bring the vehicle back to Newins. The service department is the WORST!!! Service the vehicle anywhere else. It will add years to your life. More

Terrible. It’s a 2014 Ford C-Max energi- plug in hybrid. First they fixed the auxiliary cabin heater for $1500. When I brought it home the fuel efficiency was way down. It was only getting 32-34mpg inste First they fixed the auxiliary cabin heater for $1500. When I brought it home the fuel efficiency was way down. It was only getting 32-34mpg instead of 40-45 as before. Also the plug in electric was only getting a 12-14miles instead of 20-21 miles. They had my car for over a month. Case manager never called as promised. I had to call several times to get a call back. First they claimed there was nothing wrong with it. Then they picked a random thing but couldn’t guarantee that it will fix my problem. More

BRYAN BLANCO IS THE WORST GENERAL SALES MANAGER! FORD NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at t NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at this dealership. I was told that one of the perks of the PMP was unlimited oil changes for the duration of my three year lease (due to end 2/19/21), but was charged $55 for my fifth oil change back in November 2020. Supposedly, I was only allowed four oil changes. When I returned home and checked my agreement, turns out the Finance Manager, Joe Corcione left that field on the PMP contract blank. He never checked off the service intervals as to whether it would be 5,000 or 7,500. COMPLETELY BLANK. I immediately brought this to the attention of the Sales Manager, Matthew Stickney back in November 2020. After some back and forth and knowing my lease was due to expire in a few months (2/19/21), Matthew said he would cut me a check for $55 to compensate me for the oil change. A month goes by, but no check. I called and left voicemails. I followed up via email several times. Finally get Matthew on the phone again in early 2021 and he asked me to refresh his memory as if I hadn't left numerous voicemails and emails. I again asked for the reimbursement for the oil change. He asked if I still had the vehicle and whether or not I was interested in leasing a new 2021 Ford Explorer...he said he would work on the reimbursement (but it appears now, that he only intended to compensate me if I leased a new 2021 vehicle). Two more months go by with me leaving voicemails and following up via email, to no avail (I guess Matthew figured I had already returned the vehicle and they lost out on the sale). On April 6th, I left a written message with the secretary Diane explaining the situation I was experiencing with Matthew not being responsive and asking to speak with someone above Matthew. I was advised Bryan Blanco was above Matthew. I asked Diane to either have Matthew or Bryan contact me. To date April 20, 2021, never heard back from either. Today, I finally got Bryan Blanco on the phone and he basically said I was being petty asking Newins Bayshore to reimburse me $55 for an oil change. "You're leaving all these voicemails and involving all these people for what $55? $55 is nothing...for all the time you spent on the phone you wasted $55...I sold 75 vehicles this month and no one complained, you're the only one complaining ." Sticking to the facts, I told Bryan to pull my contract and he will see that the intervals were omitted from the contract and I should be compensated no matter how "petty" the amount. At the end of our conversation I asked if there was someone I could speak to above him and he said "no". I asked if he was the owner of the dealership "maybe". Can I speak to the owner of the dealership "I don't know". Who is the owner of the dealership "I don't know". So you're not going to give me anyone above you "no - call Ford and complain". I can tell this is a family run dealership and that both Matthew Stickney and Bryan Blanco must be related to the owners in some way. They felt very comfortable being unprofessional with no care in the world as to any repercussions from management. To the owners of Newins Bayshore, I'm sure you have plenty of customers with great experiences, BUT YOU ALSO HAVE A FINANCE MANAGER WHO OMITS IMPORTANT DETAILS FROM THE PMP CONTRACT. YOU HAVE A SALES MANAGER WHO FAILS TO FOLLOW THROUGH OR RESPOND TO CUSTOMER COMPLAINTS, CALLS AND EMAILS. YOU HAVE A GENERAL SALES MANAGER CALLING ONE OF YOUR CUSTOMERS "PETTY", NOT TO MENTION THE CHILDISH RESPONSES OF "MAYBE" AND "I DON'T KNOW". I don't know who the 75 customers are that bought vehicles from your dealership this month, but they are in for an unprofessional experience if faced with any issues pertaining to their vehicle. ONE WOULD EXPECT MUCH BETTER CUSTOMER SERVICE FROM A FAMILY OWNED DEALERSHIP! More

Everyone I’ve dealt with here is responsive when I leave a message and knowledgeable with any questions. Quick turnaround on everything from sales to service a message and knowledgeable with any questions. Quick turnaround on everything from sales to service More

This is third Ford I bought from Newins. (2020 Fusion) others were 2012 Esape and 2012 Fusion. The salesman in all three purchases was Tom Siraco. He is the greatest! others were 2012 Esape and 2012 Fusion. The salesman in all three purchases was Tom Siraco. He is the greatest! More

When it comes to troubleshooting /fixing problems......you guys (tech dept) SUCK you wanted to replace the ECU .truck now starts, cost me only $ 1.50 TO FIX IT problems......you guys (tech dept) SUCK you wanted to replace the ECU .truck now starts, cost me only $ 1.50 TO FIX IT More

Great service, The only place where I trust for all of my vehicles service needs. The employees are very professional and very knowledgeable. Thank you! my vehicles service needs. The employees are very professional and very knowledgeable. Thank you! More

Was sold a piece if xxxx that breaks down all the time and now ill most likely have to file a lawsuit against you. Wonderful. and now ill most likely have to file a lawsuit against you. Wonderful. More

The Worst vehicle ownership experience that I have Ever had the Displeasure of experiencing! Repair, after Repair, after Repair! Warranty Issues, that to Literally MONTHS to Complete, WITHOUT any Loaner Ca had the Displeasure of experiencing! Repair, after Repair, after Repair! Warranty Issues, that to Literally MONTHS to Complete, WITHOUT any Loaner Car, and Without Any CARE about Transportation! Then when the Repairs were FINALLY Finished, they were done Incorrectly or the parts STILL FAILED!!!! Never EVER Again will I Ever get a Ford! More

They were quick, friendly and efficient. It was very easy to make an appointment online for the time I wanted and when I arrived they were very accommodating. They came out to me when I arrived, took m easy to make an appointment online for the time I wanted and when I arrived they were very accommodating. They came out to me when I arrived, took my keys and in 45 minutes brought my keys out to me and I was good to go! Very pleasant experience! More