Newins Bay Shore Ford

Excellent complete customer service I had my 2013 Escape towed into Newins after the transmission failed. I met Bonnie in the parking lot who said she would take care of everything. Afte I had my 2013 Escape towed into Newins after the transmission failed. I met Bonnie in the parking lot who said she would take care of everything. After Ford approved the warranty work they put me in a rental for 5 days (part of the Ford Dealer Certified used car warranty) even though I did not purchase the vehicle at Newins. When the rebuild ran over the 5 day rental agreement, I returned the rental and was given a new Ford Fusion loaner until the repairs were complete. They even replaced a leaky water pump. The transmission feels better than it ever did. The folks at Newins did a great job and the Certified warranty covered all costs after the $100 deductible. Too bad Ford isn't building sedans anymore because I'd buy a Fusion. And I'd buy it from Newins. More

prompt service I brought my vehicle to Newins for service without an appointment and they accommodated me quickly and efficiently. I was concerned about the battery I brought my vehicle to Newins for service without an appointment and they accommodated me quickly and efficiently. I was concerned about the battery not being strong enough to last the winter. They performed a complimentary battery test and indeed found that it was weak. A new battery was installed and I was on my way. More

Friendly and quick. I went in for an oil change and 10,000 mile check. They also found a screw in my tire and took care of that too. I went in for an oil change and 10,000 mile check. They also found a screw in my tire and took care of that too. More

First Impressions I stopped by Newin's on a Sunday and met with Rodney. I was considering trading in my Escape so I just wanted to get some information. I knew exactly I stopped by Newin's on a Sunday and met with Rodney. I was considering trading in my Escape so I just wanted to get some information. I knew exactly what I needed, and wanted, if I were to trade it in for something else. He listened to all of my concerns and put some numbers together for me. He was patient and spent a lot of time with me. I felt comfortable with him and appreciated not feeling pressured at all. After a couple more visits, I drove off in a new Explorer and I couldn't be happier. Rodney also went the extra mile in getting me some additional paperwork that I requested. Everyone I've met at Newin's has been extremely friendly and helpful. I highly recommend giving them a chance. More

Service In and out within an hour. Pretty good.could of gave me The option of putting the battery in myself instead of charging me $30 for someone else to put In and out within an hour. Pretty good.could of gave me The option of putting the battery in myself instead of charging me $30 for someone else to put it in. That was kind of sneaky. More

NYS inspection and multi point inspection As always no problems with the service. Employee in service department always friendly and get you in amnd out as Quick as possible. It is always a gr As always no problems with the service. Employee in service department always friendly and get you in amnd out as Quick as possible. It is always a great exeperience. More

Excellent service I’m always on the run, however, Newins Ford was able to squeeze me in for service when it fit my schedule. Very accommodating and professional. I’m always on the run, however, Newins Ford was able to squeeze me in for service when it fit my schedule. Very accommodating and professional. More

15K mile service As always the Newins team took good care of me by fitting me in for a 15K mile service of my 2017 Ford Explorer. Service was quick and their new custo As always the Newins team took good care of me by fitting me in for a 15K mile service of my 2017 Ford Explorer. Service was quick and their new customer waiting room is comfortable and spacious. More

Another Fabulous Service visit Appt was confirmed by email and text, that was nice. In and out and corrected the first time. yes would recc Newins and Bonnie Lang . thank you for gr Appt was confirmed by email and text, that was nice. In and out and corrected the first time. yes would recc Newins and Bonnie Lang . thank you for great service adviser. More