Newberg Jeep Ram - Service Center

Poor customer service, poor communication wouldn’t recommend to anyone on experience for the way I was treated. The mechanic work isn’t what I’m upset about or the amount it cost. but the way the deal recommend to anyone on experience for the way I was treated. The mechanic work isn’t what I’m upset about or the amount it cost. but the way the dealership handle their customers every time I called my advisor was never available and never returned my calls. No one could explain to me what was wrong with my vehicle and told me to just read the mechanic notes after my vehicle was fixed because no one could explain it to me in person or they didn’t want to waist their time. More

Great out standing service by Reese! The whole team did great, thank you so much! The whole team did great, thank you so much! More

Service Dept was good to work with. And that is about all I have to say. And that is about all I have to say. More

Great customer service and availability to be flexible with my schedule to bring the car in. Thank you! with my schedule to bring the car in. Thank you! More

Fast service and great employees, would definitely recommend for future service needs. They got me in next day and had my truck back to me the following day. recommend for future service needs. They got me in next day and had my truck back to me the following day. More

Good service people where friendly nice waiting area was on time work was done on time on time work was done on time More

I drive my Jeep down from Portland to Newberg as the team is understanding, honest, and transparent. It’s important for me to trust who works on my Jeep, and I trust this team. Phew! Thanks! is understanding, honest, and transparent. It’s important for me to trust who works on my Jeep, and I trust this team. Phew! Thanks! More

They took care of business fast and thorough no hassle no xx. Straight forward call the way.. xx. Straight forward call the way.. More

A few years ago I would have recommended this service center. At the moment, I found myself complaining to friends and family about it, so that would indicate it isn't a recommendation for now. We rec center. At the moment, I found myself complaining to friends and family about it, so that would indicate it isn't a recommendation for now. We recently had 3 vehicles serviced at Newberg Jeep Ram, and lately I'm getting a vibe that there's been some changeover in the last year and the service team is working to improve sales metrics. At least 2 of the 3 services the shop recommended unnecessary services at a cost of >$500 each that seem to be an upsell attempt. In both cases, the owner's manual doesn't require the maintenance in question and I had been operating the vehicle (including fuels) within the owner's manual spec. I would like to be treated as a customer with a budget first and foremost. If certain service is deemed necessary, I would like the shop to communicate the evidence necessitating it, or present it as a potential option (but isn't necessary). In all cases, it was presented to me as a recommended service, when the reality is that it isn't needed. Please change this behavior and improve communication between the shop and service managers. I would prefer a real conversation with the person responsible for the service and care of my vehicle, and know that they are treating me as person who doesn't want to use his budget towards unnecessary jobs. More