Kraig Westberg

The entire service department seems to go above and beyond any time I bring my vehicles in. 10/10 beyond any time I bring my vehicles in. 10/10 More

by STYLEMOTORSLLC Verified Customer Verified Customer

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I had received a recall and they scheduled me in the service Sept brought it I. Had it done in several hours , checked for a warning light I had had come on did not find a error code so it reset itself service Sept brought it I. Had it done in several hours , checked for a warning light I had had come on did not find a error code so it reset itself Super service all the way !!! More

by JEM542002 Verified Customer Verified Customer

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Parts and service representatives are helpful and nice to work with. And, any reason to Visit Newberg, with its authentic small town feel, is always a plus. work with. And, any reason to Visit Newberg, with its authentic small town feel, is always a plus. More

by KEN@ROOFLIFE-OREGON.COM Verified Customer Verified Customer

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I had a wonderful experience. The team in Newberg took amazing care of my and all my needs. I could not recommend them more. If you want a service department that takes the stress The team in Newberg took amazing care of my and all my needs. I could not recommend them more. If you want a service department that takes the stress away, this is your team. More

by ACHAPE20 Verified Customer Verified Customer

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Very helpful and let me know everything that I needed to know. Would come back again know. Would come back again More

by OMAR.Z.CARRANZA19 Verified Customer Verified Customer

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Every person I spoke with was knowledgeable and helpful. People in the service and in the parts departments went out of their way to make sure that everything was completed. People in the service and in the parts departments went out of their way to make sure that everything was completed. More

by Lat2 Verified Customer Verified Customer

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The service was great. I was kept informed about the service that my Jeep would need and it was preformed in a timely manner. I was kept informed about the service that my Jeep would need and it was preformed in a timely manner. More

by DONN.WETMORE Verified Customer Verified Customer

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Took my ram 1500 eco diesel to them for close to $8000. 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold fro 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold from sitting so long, the battery was completely dead, parts were left in the bed rolling around, the recall work was never completed, and the turn signal out warning popped back on the second I drove away. (One of the issues I asked to be fixed and was originally charged for). Took It back to them promptly, and Says they can’t duplicate the issue but refuse to drive it to duplicate the issue. Kraig the service manager will not stand behind his technicians work, is full of ticky tacky petty charges to try and not drive the vehicle to duplicate issues. I offered to let their tech drive my vehicle after hours and over weekend. He basically refused. When truck is picked up it doesn’t even make it home before triggering the issue I brought it to them for twice now. Do not trust Kraig or his team for competent work or even a general customer treatment. They will probably say I’m an ex employee who has a grudge, however I have been bringing my vehicles to Lanphere for years and have purchased 4 of my last 5 vehicles from them because they are a great organization, Kraig single handedly ruined a 10+ year relationship. Other than Kraig and the newberg dodge team the Lanphere organization was a wonderful group to work for. Sad to see…. More

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Excellent service as usual, big thanks to Bridget and the whole service team at Newberg Dodge! whole service team at Newberg Dodge! More

by ETHAN.RILEY.CATES Verified Customer Verified Customer

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Both Kraig and Omar were Amazing. Thank You, for taking me as a walk in. Thank You, for taking me as a walk in. More

by AUMIAT04 Verified Customer Verified Customer

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