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Newberg Jeep Ram - Service Center

Newberg, OR

4.2
488 Reviews

488 Reviews of Newberg Jeep Ram - Service Center

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December 07, 2023

Dealership told my mom that the diagnostic would cost $105… it came out to $215… THEN they quoted me 10k to fix some things on my pickup.. took it to a LOCAL mechanic And I'm getting my truck fixed for More

by AMANDA2GOODWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Carranza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Newberg Jeep Ram responded

Thank you for your feedback on our pricing. We stand behind our costs, emphasizing the value you receive, especially with our brand certified-trained mechanics. If there are specific concerns or ways we can enhance communication about our value proposition, please let us know. We appreciate your business and are committed to your satisfaction.

December 05, 2023

Nothing fixed. ..even after verbal ok. So frustrating. But wasn't charged - for nothing done - which was surprising. Communication wasn't good as called and left More

by hharris3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Carranza
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

Got oil change, good customer service, completed promptly. Customer service rep was polite knowledgeable and politr More

by YADAJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Carranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2023

I've always been leery of dealerships, but Newberg Jeep did an outstanding job of fixing my 2011 Jeep Grand Cherokee. It's the first time in two years that I feel comfortable driving it anywhere I need to More

by SM.BALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kraig Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Carranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariah Telesa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Hofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2023

Repair costs are extremely high. Customer service was absolutely fantastic and Craig was so helpful, accommodating, professional, and just amazing, but the cost was just too high. More

by jordanelizabeth_taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kraig Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Carranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

Craig and Reece are the reason I will return for everything Jeep-related, thank you! More

by brett.winders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kraig Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reese Baustian
November 10, 2023

Brought my vehicle in for a very simple repair. My service technician tried to do just about anything to avoid fixing it. What should have been a quick hour job turned into a 4 day long crap show. More

by denvergateley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can not recall name
November 09, 2023

Treated very well throughout the whole process of my vehicle repair. It was seemless and we were kept in the loop the entire time. It is my go to place for repairs. More

by Tillamookguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
November 07, 2023

Service was quick and they texted me xxx soon as my car was done. Good communication, nice people. More

by pyosu93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reese Baustian
November 03, 2023

I was impressed with the improved service and fast turn around time. I'll be back. More

by 125egdr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kraig Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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