Newberg Jeep Ram - Service Center

Circumstances caused some delays, but we were treated extremely well, and the job was done as expected at the cost quoted - overall verry happy with the way the service team treated us and will go back f extremely well, and the job was done as expected at the cost quoted - overall verry happy with the way the service team treated us and will go back for all our services on our Grand Cherokee. More

As the face of the service department, Bridget made this experience bearable. Supply chain delays caused my Jeep to be there longer than I would have liked, but I was well informed every step of the way. experience bearable. Supply chain delays caused my Jeep to be there longer than I would have liked, but I was well informed every step of the way. More

I will be back. Courteous and had my vehicle back when promised. Communicated very well Courteous and had my vehicle back when promised. Communicated very well More

I'm usually the first to complain about dealerships and in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. The replaced non OEM parts for OEM ones, even though my vehicle was now out of warranty. (initial repair done under warranty) To top it off, they did it in 1 day less than anticipated. Thanks Omar, Kraig and service team. More

The customer service is terrific. Bridgette and the others manning te service desk are terrific! Bridgette and the others manning te service desk are terrific! More

Our car has been serviced almost exclusively by this dealership and they are really great. We will continue to have our car serviced here. dealership and they are really great. We will continue to have our car serviced here. More

always the best service! my trucks come out clean, no fingerprints. and thats a huge deal for me. my trucks come out clean, no fingerprints. and thats a huge deal for me. More

Same issue as last year when a new battery was installed and I was sent on my way. This time I tow the vehicle in and am told of a potential issue Ram has had with these at time of delivery. I get called and I was sent on my way. This time I tow the vehicle in and am told of a potential issue Ram has had with these at time of delivery. I get called and told the battery is bad and new one installed is about $460 installed. Evidently I must have not tested the battery correctly prior to taking it to Newberg Ram. That $$$ is crazy... especially when the same Newberg Ram Service department installed a new one 14 months ago. I am told ok the battery cost is $195 and that is what we will charge you. I am not sure what the $271 for battery storage is but I was charged for it. Ultimately in my opinion too many hours were charged to diagnose/repair a known issue, the battery cost on the receipt was more than I was told and nobody mentioned that any other key fobs will need to be programmed. The people I dealt with on the phone as well as when I delivered the truck were the only thing that kept the review from a single star... they were very helpful when delivering the truck. I won't be telling our managers they have to utilize Newberg Ram for servicing our fleet of Ram trucks. That's too bad for the service department and ultimately too bad for the sales department too as they lost a chance at future business. More