Newark Toyota World

I was met instantly by Dave as I pulled in. He knew why I was there and what needed to be done. I was checked in and out the door to an Uber in record time. Dave kept me up to date with the sta He knew why I was there and what needed to be done. I was checked in and out the door to an Uber in record time. Dave kept me up to date with the status of my car throughout the day. When I walked in the door that afternoon, Dave was ready, as was my gleaming car. It was only the speed of the paperwork which was a bit slow but not out of the ordinary. All in all, a very pleasant experience. More

We are returning customers to the service department at Newark Toyotaworld primarily because Mr. Dave Ferguson is our service representative. Dave treats us kindly; he is transparent, honest, and patient. Newark Toyotaworld primarily because Mr. Dave Ferguson is our service representative. Dave treats us kindly; he is transparent, honest, and patient. We have never had Dave upsell us on any unnecessary services or products. Dave shows us what is needed and recommends what needs to be done. He will advise us and prioritize what needs to be serviced first (because of safety reasons). He understands the plight of his customer and works with them to ensure we drive off the premise as safely as we can. Dave will take his time to explain any issue and reviews the final bill with you. Dave is not only an outstanding service representative, he is also a remarkable human being. Newark Toyotaworld is blessed to have a person like Dave to represent them. Again, we service our Highlander AND Cross at Newark Toyotaworld because of Dave Ferguson. Thank you always, Dave! Kindly, J Creed More

Dave did a great job communicating all the service items I needed to complete now along with future milestones I’d need to address later on. Extremely professional and ensured the whole experience was pleas I needed to complete now along with future milestones I’d need to address later on. Extremely professional and ensured the whole experience was pleasant and quick. More

They are great. Makes the process easy. They take good care of me and my car. Makes the process easy. They take good care of me and my car. More

Pleased as always with the service done to my 2013 Toyota Camry this week. Dave let me know what service was needed and all was completed to my satisfaction. I have always had the car serviced by Toyota and Camry this week. Dave let me know what service was needed and all was completed to my satisfaction. I have always had the car serviced by Toyota and have never had any unexpected breakdowns or problems with my car. More

My car was towed to Dealer. After my call , the service dept addressed my service need promptly. Paul, service manager clearly stated options for me and followed through accor After my call , the service dept addressed my service need promptly. Paul, service manager clearly stated options for me and followed through accordingly. More

Great experience at the NTW Service station. Oil change and tire rotation relatively priced for my diesel Colorado. Service rep treated me well and went over all the details. I dropped off my ve Oil change and tire rotation relatively priced for my diesel Colorado. Service rep treated me well and went over all the details. I dropped off my vehicle and the service was completed in a few hours for pickup. More

On several occasions they recommended service work at a much lower mileage than the owners manual. In one case they recommended a carbon blasting of the combustion chamber to remove deposits. When I said t much lower mileage than the owners manual. In one case they recommended a carbon blasting of the combustion chamber to remove deposits. When I said that I always used a tier one gas, he responded by say that did not apply. I happened to know better having worked for company that made the gasoline additive for tier one gasoline: Prevents Carbon Deposit Buildup: It contains higher levels of detergent additives that help keep the engine and fuel system clean by preventing the formation of carbon deposits. Protects Emission Systems: It prohibits the use of harmful organometallic additives that can damage the vehicle's emission control systems. Enhances Engine Performance: By maintaining cleaner fuel injectors and combustion chambers, it helps improve fuel efficiency, reduce emissions, and ensure smoother engine operation More

Purchased a used 2020 Lexus in 2024. it was missing the jack and handle to change a flat tire. A replacement runs $200. I have given up waiting for it! My only recourse is to never go b it was missing the jack and handle to change a flat tire. A replacement runs $200. I have given up waiting for it! My only recourse is to never go back for service!!! More

Appointment set for 12 noon. Arrived at 11:50 and was immediately greeted by Dave Ferguson. Dave was very polite and professional. Explained the process for a hybrid system coola Arrived at 11:50 and was immediately greeted by Dave Ferguson. Dave was very polite and professional. Explained the process for a hybrid system coolant flush and indicated how long the wait time would be. During check out Dave took the time to explain the other suggested maintenance updates I should consider having done in the near future. Very satisfied with visit. Will have service done here again in the future. More