Newark Toyota World

3rd time working with Mark Truong. He is excellent, thorough and cares about his customers. Aaron made the paperwork and finalization quick and easy. I appreciate his honesty and patie He is excellent, thorough and cares about his customers. Aaron made the paperwork and finalization quick and easy. I appreciate his honesty and patience, as I had many questions. More

I arrived at 8am for oil change abd tire rotation. Welcomed and shown to waiting area and within 40 minutes, service was complete. Very satisfied Welcomed and shown to waiting area and within 40 minutes, service was complete. Very satisfied More

The customer service that Dave Ferguson has ALWAYS provided me over the years at Newark Toyota World is absolutely the very best that I have ever received in my 45+ years of many many various dealersh provided me over the years at Newark Toyota World is absolutely the very best that I have ever received in my 45+ years of many many various dealership service experiences. Newark Toyota World is very fortunate to have him - Dave Ferguson is a 15 out of 10!!! More

Had good experience,in and out in 2 hours and no pressure to do unnecessary work on truck, will be back in spring to do unnecessary work on truck, will be back in spring More

Always have a great experience at this dealer, quick and easy. Waiting room is nice. easy. Waiting room is nice. More

I already enjoyed this establishment because of their timeliness and professionalism but Dave Ferguson took that a step above with his personal attention to my car and experience. I enjoyed talking with timeliness and professionalism but Dave Ferguson took that a step above with his personal attention to my car and experience. I enjoyed talking with him and he got my car done sooner than anticipated! 10/10 experience, highly recommend! More

Dave Ferguson at Service is one of the most professional, Honest , knowledgeable & customer focused individual. He is a very trustworthy & hardworking person. Enjoy seeing him and he is man of his word. Max Honest , knowledgeable & customer focused individual. He is a very trustworthy & hardworking person. Enjoy seeing him and he is man of his word. Maximilian Safarpour More

Dropped my vehicle overnight for oil change. I was called the next day at 3pm to pickup my vehicle and paid for synthetic oil change. Upon getting home decided to checked stick oil was not fresh I was called the next day at 3pm to pickup my vehicle and paid for synthetic oil change. Upon getting home decided to checked stick oil was not fresh and oil filter was untouched. Apparently technician forgot to change oil and paid. I wonder how many customers are paying for oil change service that's not down. This will be my last time taking my vehicle for service at this dealership. BE WARNED More

Have you been wondering if the stories about Toyota, its products, and its dealers have been true? Well, wonder no more because I am here to tell you THEY ARE TRUE! If you're wondering why Toyota's profits products, and its dealers have been true? Well, wonder no more because I am here to tell you THEY ARE TRUE! If you're wondering why Toyota's profits are so high lately it's of course because the standards for quality have gone to total and complete crap. One thing matters to dealers when it comes to both sales and service, get 'em in and get 'em out! Sell 'em high and fix 'em low! Frank here is as useless as he is arrogant, but that was my mistake thinking he was some form of authority just because of where his desk is located and the way he carries himself. Well, all he does it manage to turn people off to Toyota as whole because that's what's happening here. I have a RAV4 that was built in Canada so it's no where near as well-built as my Corolla hatchback that was assembled in Japan so I ACCEPT THAT. However, if they're not going to profit from it and it's going to take any sort of effort, brain power, or ability to think like a functioning human being then your problem will not be fixed and it will probably be made worse, like mine was. If you're as bored by the new design Toyota has on everything as I am and you are frustrated by their focus on profits over customer service and quality then you should really re-think the absurd loyalty some of us have had to this company. Also, the service center waiting area is really, really gross (don't you dare drink from that soda fountain unless you love moldy soda), uncomfortable and completely lacking of any features that Toyota dealers all over the country usually have. I wish you all the worst of luck. More

They have the BEST salesman. Mark Truong!! He understands, empathizes his customers. I'll be back to see him for my next vehicle. He goes above & beyond to help. Mark Chance wa Mark Truong!! He understands, empathizes his customers. I'll be back to see him for my next vehicle. He goes above & beyond to help. Mark Chance was very helpful too. More