New Rochelle Chevrolet

Don't waste your hard earned money here! April 2014 bout a new Chevy suburban from this dealer. They suckered me in to buying extended warranty for $3500 . I called the warranty company to ge April 2014 bout a new Chevy suburban from this dealer. They suckered me in to buying extended warranty for $3500 . I called the warranty company to get a cancellation quote and the told me I would get 2250 back but, the dealer will receive the check. They gave me the run around 4 a while until I showed up in person. They told me the refund was only about 300 so when I confronted them with the quote they had nothing else to say. They will scam u , never deal with mark endorses the finance manager or Felipe they are crooks. More

Mark from service tried to make me spend money before doing I went there for an inspection on my 2015Chevy Chevrolet and I passed the emission test but I failed the safety test because of a crack on my windshie I went there for an inspection on my 2015Chevy Chevrolet and I passed the emission test but I failed the safety test because of a crack on my windshield.Mark for service tried to change my windshield for $550 which I refused and got it done by satellite for $440.After I went back for my reinspection(the safety portion), Mark took my car , put in the shop and came back1hour later to tell me that my check engine light was on.When I told him that when I handed him my car keys,there was no check engine light, he started screaming.I asked to speak with the manager and no one came to speak to me after 10 minutes of waiting.I then left and got my inspection done the same day without any issue. I will never go back there again after being a customer for2 years. More

4 times out of 4 - poor service Each and every visit including the trips to fix a recall turned into an extended ordeal. Either it took twice longer as promised, or they have left th Each and every visit including the trips to fix a recall turned into an extended ordeal. Either it took twice longer as promised, or they have left the car sitting for 2 days or - the worst - their work has to be completely redone. I can see that they are trying, but it seems too big of a place to offer any quality. Clerk always finds to blame GM for their mistakes or slip-ups. It is no longer the garage of my choice because I can't trust them, althe experience is neither satisfactory nor pleasant. More

Excellent service Mark from service is very friendly, knowlegeable and always very helpful. We at Heritage have been dealing with Chevy for yrs. Thanks Mark again for a Mark from service is very friendly, knowlegeable and always very helpful. We at Heritage have been dealing with Chevy for yrs. Thanks Mark again for all your help. More

Outstanding! The service is simply outstanding. My service adviser, Trish is absolutely wonderful. I have been working with her for years and she is the absolute b The service is simply outstanding. My service adviser, Trish is absolutely wonderful. I have been working with her for years and she is the absolute best. She is very caring, really knows about cars, and always does her best to make you feel like family. I know my Corvette is in great hands when I bring it in to Trish and New Rochelle Chevrolet for service. More

Leasing or Buying a New Chevy I went to lease a a Chevy Traverse and they had only one truck available. They quoted me a lease deal that was almost $100/month more than other deale I went to lease a a Chevy Traverse and they had only one truck available. They quoted me a lease deal that was almost $100/month more than other dealers. They never bothered to reply to my emails when I pointed out that their quote was much higher. Meaning they were not willing to adjust and perhaps not interested in clients well educated about the pricing of the product. I assessed around 6 Chevy dealerships before buying and this by far was one of the worst. More

Doesn't bargain in good faith... I visited the Chevy of New Rochelle dealership over two consecutive weekends working with the same salesperson, Stephen H. The experience started out I visited the Chevy of New Rochelle dealership over two consecutive weekends working with the same salesperson, Stephen H. The experience started out well, I got a tour of the Chevy Traverse and a breakdown on some of the features and packages. I scheduled a test drive the following weekend with my family. The test drive went well and everything seemed promising in terms of customer service, answering my questions, accommodating us and making us feel at home. He gave me a quote based on my car specs (which were very basic and flexible), the price was very inflated based on what I had been seeing across other Chevrolet’s in the tri-state area. This prompted me to pull out my Truecar app and show him what a dealership over in Hawthorne, NJ was offering on the same Traverse. He proceeded to drop the price to be competitive with the NJ place. However upon appraisal of my trade-in the low-balling began. I was offered an insulting appraisal of only $500 on a car that should’ve gotten at the very least about $2300 as per Kelly Blue Book/Edmunds. I wasn’t asking for anything outlandish, I knew the car had seen it’s better days but I simply wanted something offered to meet the low end of the trade-in spectrum. I immediately told him that offer was unacceptable. He immediately doubled his offer to $1000, which was still insulting. After being told he could go no further he called over his manager Shawn and began offering me used vehicles, leasing options and more. We walked and went to Chevrolet of Scarsdale where we were not only greeted by a courteous and professional staff but the intro to the dealership was far more involving in terms of asking us what we were looking for in a vehicle, how we planned to pay as well as trade-in options. By the time we got down to meeting our salesman we were right to business. Upon further discussions at the Scarsdale location I discovered that some of the answers I got regarding the standard features turned out to be misinformation based on what Stephen had told us; such as the Navigation system being available on the LS model and that it is simply a software installation that needed to be done. Needless to say we ended up with a very fair deal at Scarsdale on the same Traverse, paid almost $3000 less AND got $3000 on my trade-in. I would NOT recommend Chevrolet of New Rochelle to anyone looking for honest and fair negotiations on a car. More

Looking for a used 2013 Camaro I was inquiring about getting help to find a Preowned 2013 Camaro LE1 Model in white. they said they could help locate one at another dealer and get i I was inquiring about getting help to find a Preowned 2013 Camaro LE1 Model in white. they said they could help locate one at another dealer and get it for us. And to start the ball rolling they would need a deposit of 500.00 so if they find a car to put a hold on it and contact me to see if that would be the car I wanted. 30 days later nothing was found. I dedecided to look on the online my self and found one at Lasorsa chevy and a few in other dealers. I then call New Rochelle chevy and they said ok they will take care of it. Well 3 days later notting was done. I decided to call my self and called Lasorsa made a appointment to see the car and bought the car the next day. When back to New Rocelle chevy to get my deposit back and they where mad that I bought the car and ask why you do it they suck. After waiting about 20 min I finally got my deposit back. Never again will I ever come here!!! More

HORRIBLE BUSINESS!! Just drove over an hour to purchase a truck. Spoke to a Manager had an actual appointment only to be told the truck was sold the night before!!! I no Just drove over an hour to purchase a truck. Spoke to a Manager had an actual appointment only to be told the truck was sold the night before!!! I now believe said truck didn't even exist and I was lured in for something else! Horrible customer service! I will now stick with Brooklyn dealers from now on!!! This place SUCKS! More

Rude and disrepectful sales associate I pulled up in front and got out to ask quickly if they have a Traverse on the showroom and he said "no". That's it, just "no". Another salesman overh I pulled up in front and got out to ask quickly if they have a Traverse on the showroom and he said "no". That's it, just "no". Another salesman overheard this and nicely suggested to him and me that there was one right out front. I walked outside quickly to check and before I could even take a few steps towards the car, the initial salesman curtly waved his hand at me and said "you gotta move car, you can't leave it there" and gave me a disapproving look. I was with my 3 year old at the time and in the immediate market for a Traverse LTZ or Tahoe and would have preferred to have done business with my local Chevy dealer (I live in New Rochelle), but not anymore. If there's a salesman at that dealership that feels that free to be impatient and insulting to a new customer just in the door from the rain with his 3 year old waiting in the car, then chances are the management is the real problem and it's foreseeable only more problems will follow. I'm annoyed though as I'm forced to travel out of town now to lease a full-sized Traverse or Tahoe. No winners here. More