New Country Audi Greenwich

wrong car delivered, complaints not answered Ordered an audi end of september 2015, shortly after signing the contract sales person left the dealership, nobody contacted us for 2 month. Audi was Ordered an audi end of september 2015, shortly after signing the contract sales person left the dealership, nobody contacted us for 2 month. Audi was delivered beginning of december, but not as ordered, wrong color! Our subsequent complaints since then have not yet been answered adequately. Everybody from general management to sales person seems to be evasive, until today ( February 1, 2016) the issue is unresolved. Stay away from new country audi! More

unethical buisness practise I received a letter from New Country Audi stating that they would like to buy my Audi and offer a new Audi at a friends and family discount. I went i I received a letter from New Country Audi stating that they would like to buy my Audi and offer a new Audi at a friends and family discount. I went in to discuss this offer and explained that my car had 5 months left on its present lease and was not interested if I would lose money by terminating my lease early. They said they would give me a check to cover the 5 lease payments and offered me a deal on a new Audi. New Country wrote up an purchase order for a new car which also specified the amount of the check that I was to receive to cover the last 5 lease payments. I was asked to sign the agreement and make a deposit which I did. My dealings were with the sales person and the manger. When I returned to pick up the car I was told by the salesperson that the manager had no recollection of the details of purchase order and would not give me the check to pay off my present lease. I showed the salesperson my copy of the purchase order which he brought to the manager. When he returned he said that the manager was busy and could not speak to me and that they could not go through with the order. Instead, he tried to get me to purchase a different car at a more expensive lease price. I said this was unacceptable and and asked them to honor the purchase agreement. They did not and instead refunded my deposit. I contacted the parent company New Country Motor Group but they did nothing. I find it incredible that a business would not honor a signed purchase order with a deposit. It speaks volumes as to the lack of integrity of the dealership. It also says something about the parent company which condones this type of behavior. I do not know how they can be rated dealer of the year! If I had tried to get out of the order I am sure I would have lost my deposit or faced some legal action. Unfortunately, the opposite is not true since all I lost was my time and respect for that dealership. More

Got the hard sell for add ons I understand that "Business Managers" or "Finance Managers" (or whatever they are currently called) have the responsibility to sell the "after the sal I understand that "Business Managers" or "Finance Managers" (or whatever they are currently called) have the responsibility to sell the "after the sale" add-ons but this guy went through the whole script trying to get me to buy the stuff I stated clearly that I didn't want (and, likely, didn't need). Polished, maybe even likeable, but a real slickster, you know, that person with the cheesy smile that helps propagate the age old reputation of car salesmen. I've had worse experiences but the over the top hard sell left me with a bad taste in my mouth, More

Never Again A total scam. They called, offered to change my car few months before the end of lease at no cost, then charged. It was a nightmare to find someone to A total scam. They called, offered to change my car few months before the end of lease at no cost, then charged. It was a nightmare to find someone to have a decent conversation, let aside being threatened by collections people. I'll get rid of my VW and Audi ASAP and of course, never any of these brands again. My neighbors shared similar experiences with this dealership and they already switched to BMW down the road. More

1st Class Experience - 1st Class Team We were a returning buyer looking for new Audi. Working with Monika (a recent addition to the New Country sales team) my wife Karen and I observed fir We were a returning buyer looking for new Audi. Working with Monika (a recent addition to the New Country sales team) my wife Karen and I observed first hand the spirit of this dealership. Tony, Caswall, Richard & Michel all pitched in to help with some of the "process" details Monika was still coming up to speed with. Justin and Anthony made the "numbers" work and although we drove away on Halloween this experience was anything but spooky. We would highly recommend this dealership to anyone in the market for a new or previously owned Audi - you can't miss with this team in our opinion. More