New Country Audi Greenwich

Good Guys I had closed the door to New Country based on my last experience at the dealership years ago. Joe recently reached out and promised to change my view I had closed the door to New Country based on my last experience at the dealership years ago. Joe recently reached out and promised to change my view, Joe and Rob followed through and within a a week through their efforts I took delivery of a new Audi with which I am very happy. Thank you guys, More

Buy a car made easy I leased my new 2017 A4 without going to the dealer. Joe Gioia took all of my requests and found me the A 4 I wanted. I went to the dealer to sign the I leased my new 2017 A4 without going to the dealer. Joe Gioia took all of my requests and found me the A 4 I wanted. I went to the dealer to sign the papers and pickup the car. One hour! That's what I call a stress free visit to the dealer. More

Professional, efficient,knowledgable and trustworthy Coming from a negative experience at Classic Audi wherein extracting basic facts about the car and lease options was a very painful experience, it was Coming from a negative experience at Classic Audi wherein extracting basic facts about the car and lease options was a very painful experience, it was a delight to take my business to New Country Audi of Greenwich. I debated between the 2 liter and 3 liter engines and my salesman, Marty Cerrone cheerfully and QUICKLY had both models ready to test drive. Every question I had about the car, from which interiors are available with each exterior color, to which cars they actually could locate for me that met my criteria, were expertly handled. They understood I was knowledgeable about car pricing and it took less time to negotiate this deal than any other I have negotiated in my 45 years of car buying. When Marty called his sales manger ( I think Robert Moskowitz, but not sure) and I offered a final number, the sales manager said to me I'll do better than that and gave me a few dollars more than I asked for. When I asked him why he did this, he said that he noticed from my driver's license that I lived near Classic Audi and to win my business he wanted to put a smile on my face. Well he certainly achieved that. This was smart business on his part. I am a business man and like to put my customers first and felt that these guys certainly embraced this philosophy. Many a time I have felt that going to a car dealership was not much better than a visit to the dentist, but this time I felt I had visited the Apple Store. What a pleasure. More

Knowledeable, fair and fast I went in the other day to return my 2013 A4 and thinking I would get another. I met Chad Sanders, a sales rep, who knowledgeably and efficiently gui I went in the other day to return my 2013 A4 and thinking I would get another. I met Chad Sanders, a sales rep, who knowledgeably and efficiently guided me through the process. Looking around the floor I spied a 2016 A with a very attractive sticker for lease. In an instant I was on my way to getting a great ride for a great price. Rob, the sales manager, was very helpful and cooperative on the lease terms. They have the nicest person in Jessica handling the paper work. Then I was on my way after Carlos walked me thru the bells and whistles of this new car. Chris Mendicina the GM should be congratulated for putting together such a good team. Finally, car leasing without the drudgery! TJJ More

Used A8 The sales & service environment at New Country was absolutely refreshing. From my individual sales rep Chad to the sales and service managers, my exp The sales & service environment at New Country was absolutely refreshing. From my individual sales rep Chad to the sales and service managers, my experience was great. No games, no surprises, no hidden costs or hard sells. If I said I didn't want something they didn't ask again. If I had a problem they addressed it as a team. Specifically, I bought a used A8 with no warranty, when I took the car for inspection it came back with an issue. New Country provided me with a loaner car, repaired the issue with no complaint and didn't give me any problems. More

New Country Audi Greenwich CT – Great Start but Frustrated E While I normally do not write lengthy reviews I think that my recent experience at New Country Audi in Greenwich, CT is worth sharing. It started with While I normally do not write lengthy reviews I think that my recent experience at New Country Audi in Greenwich, CT is worth sharing. It started with a very positive impression but ‘ended’ with utter frustration and immense disappointment. As I am a busy professional with little time left to attend to personal business during a regular work day I found it very convenient that I could schedule my 55k C service online and could indicate what particular services I would like to have performed. I even got the 8 am slot on a Saturday which suited me nicely as I depend on my ‘wheels’ every day. I arrived at the dealership in the morning and was referred to a service advisor who would be looking after my needs. When I check-in the vehicle and stated the mileage – over 100k by now – I was told that I am due to the big service which will run close to 1,000 USD. I agreed but was actually a bit surprised that no reference was made to the specific services indicated in the online order e.g. a/c freon refrill to name one. I also stated that I would need the left rear door handle bracket repaired as it had come loose. Well I was under the impression that a reputable dealership of a luxury brand would most certainly look after my vehicle appropriately. I was told that the car would be ready by 3 pm. I ran some errands when around 1 pm I received a call from the dealership stating that the team had not even started to work on the car yet and that it would not be ready today. I was asked if I could leave it in over the weekend. I was not really happy about the news but what to do? I was offered a loaner vehicle or that I could rent a car and get reimbursed later. I opted for the loaner as I had no time to go and look for a rental. On Monday during the day I received a call from the service advisor informing me that the battery had failed the load test and that it should be replaced. I was a bit puzzled as I had a new battery installed a year ago. The price quoted for the battery and installation was USD 477. I agreed to the change and asked for a copy of the load test report and for the old battery back as it was under warranty and I was going to return it. I was also quoted that the handle bracket repair would cost close to USD 700 which I declined. Due to a busy work schedule in the office I could only make time available on Wednesday early morning to collect my car. I paid a hefty 1,500 k for the service and was shown the battery load test report. When I asked if the old battery was in the car I was told that it was not as it is company policy to keep the battery which would be refurbished and resold or reused – I don’t recall exactly. If I wanted it back I was to pay a core charge and the service advisor was not sure if my battery could even be still located. I was seemingly unhappy and stated that I had specifically stated that I wanted the old battery back as agreed to on Monday. After all it was still my property, no? When I walked to the car I noticed a very prominent dent and scratch next to the driver’s door handle. I reported same to the service advisor who took the check-in sheet and there was no marked damage in the vicinity of the door handle. So it was obviously a new dent. For completeness I would also like to say that the car battery of a Q7 is under the driver’s seat which had to be removed for the battery replacement. When I started the car I noticed that the warning light for the left rear brake light was on. I reported this incident to the service advisor as well who simply stated that this must have happened just now and that the dealership was not responsible for the repair. I stated that the lights were working perfectly ok when I left the car and that I don’t see why I should be held responsible for the repair. As I was late for work I left but received about an hour later a text message from the dealership that my battery was found, that they core charge for returning the battery will be exceptionally waived and that I can bring the car for a fix of the brake light. Some positive news despite the hassle earlier that day. I returned with the vehicle the following Saturday for the repair of the brake light. After about an hour I was told that the socket of the bulb had ‘molten or corroded’ and that the whole tail light assembly had to be replaces which costs a bit more than USD 400. Unfortunately the spare part was not in stock and I left. I sent several follow ups to the service advisor to inquire on the repair of the damage (dent and paint scratch) and the brake light. After all I handed the car over in good condition and would expect that it would be returned in same. Unfortunately, till today, the only replies I got from Audi Greenwich was … we did not damage the car otherwise we would repair same… about the brake light issue ‘that is nothing a few hundred dollars could not fix’ .. and similar rather unfriendly if not rude replies. I am by no means an automotive engineer or electrician but when I eventually had a look at the brake light I found neither a corroded nor molten socket. As a matter of fact they all looked perfectly ok. I also inspected the bulbs and did not find one that was not in serviceable condition. As a matter of fact once I installed the bulbs properly the brake light was and still is working perfectly ok. Now my question, was Audi Greenwich trying to get a USD 400 repair done for a brake light that was not broken to begin with? Was it a way to get back to a client who expressed his disappointment about the service received? Audi had no issue to hand back a car to me with a broken brake light although the invoice clearly reads that ‘all lights were checked’ and a ‘road test’ performed. Is that proper duty of care on the part of the dealership? As far as I am concerned I am very disappointed in the way I was treated, that my inquiries were rudely ignored, Audi not standing up to its promise to repair a dent that was caused while the car was under its care and trying to charge me for returning my own battery. Actually I wonder if the battery was actually ‘faulty’ or if the dealership just sneaked another 400 USD repair in – as would appear was tried for the brake light. I will most certainly not return to New Country Audi in Greenwich, CT. I can only imagine what other ‘parts’ would suddenly need to be repaired. More

I highly recommend This is a great dealership. Everyone was very helpful, especially my salesperson Chad Sanders. Chad was great to work with, he worked tirelessly to g This is a great dealership. Everyone was very helpful, especially my salesperson Chad Sanders. Chad was great to work with, he worked tirelessly to get me the best deal possible and was very responsive to my requests. I'd highly recommend New Country Audi and Chad Sanders! More

Great experience/well run dealership It was a great experience from the moment I arrived throughout the entire experience. Everyone at the company was very helpful. I highly recommend the It was a great experience from the moment I arrived throughout the entire experience. Everyone at the company was very helpful. I highly recommend the dealership. More