New Country Audi Greenwich

excellent experience Alex Senderkis was the lead sales person. Working with him was a pleasure. I test drove multiple models (Q5 and A8)L. I bought the A8L. I am very happ Alex Senderkis was the lead sales person. Working with him was a pleasure. I test drove multiple models (Q5 and A8)L. I bought the A8L. I am very happy with the car and with the people at New Country Audi. More

Friendly, dedicated staff Had a very pleasant experience. Team is very dedicated and enthusiastic. Everyone took their time and explained carefully. Nick who showed the featur Had a very pleasant experience. Team is very dedicated and enthusiastic. Everyone took their time and explained carefully. Nick who showed the features to us was also very delightful. More

Great team! Joe & Jessica were awesome from start to finish. I would highly recommend them to anyone interested in a new Audi. Offered a great purchase price off Joe & Jessica were awesome from start to finish. I would highly recommend them to anyone interested in a new Audi. Offered a great purchase price off the bat, very responsive, no pressure and straight forward on all fronts throughout the whole process. Keep up the great work! More

Excellent! Wonderful experience! Aniello Devita was a pleasure to work with. He was courteous and professional as well as everyone else involved. He was extremely helpful with every s Aniello Devita was a pleasure to work with. He was courteous and professional as well as everyone else involved. He was extremely helpful with every step of the buying process. I would definitely recommend him and the rest of the new country team! More

Praise for Joseph Gioia Had a great expertise buying a Q5 a few weeks back. Joe was a great sales rep, normal professional and easy to deal with. He made what can be a dull a Had a great expertise buying a Q5 a few weeks back. Joe was a great sales rep, normal professional and easy to deal with. He made what can be a dull and monotonous process fun and bearable. It's always nice to buy from likeable people and Joe was that guy. I'd be happy to go back and buy my next car from there using Joe. More

Excellent excellent! Great service! Nick and his team were magnificent. Prompt and convenient service. Would definitely recommend Nick. Pleasure to work with. And most importantly my wif Nick and his team were magnificent. Prompt and convenient service. Would definitely recommend Nick. Pleasure to work with. And most importantly my wife was extremely pleased. More

What a great salesman! I normally dont go online and write reviews but Joe Gioia was so pleasant and helpful during my experience that i had to. He really made the whole ex I normally dont go online and write reviews but Joe Gioia was so pleasant and helpful during my experience that i had to. He really made the whole experience seamless and as smooth as possible. Everything from the test drive to the paperwork and delivery was great. Thanks again Joe! The other gentleman that helped was Nick Belli. And like Joe was such a great person to work with. I really cant enough good things about both of them. They truly made the entire process a pleasure. A great crew for sure. Im coming back for my next car! More

Great car buying experience !! Ian Chang was a pleaser to work with ! He made our preowned car buying experience quick and easy ! We can't wait to visit to buy a car for our son !! Ian Chang was a pleaser to work with ! He made our preowned car buying experience quick and easy ! We can't wait to visit to buy a car for our son !! More

Excellent experience! Joe made the process very transparent and straight forward which not many sales persons would do these days. He is also very pleasant to deal with and Joe made the process very transparent and straight forward which not many sales persons would do these days. He is also very pleasant to deal with and very quick response on everything. Many thanks to Joe. More

Some frustrations.....ending in eventual happiness This review will encompass lots of ups, downs, and frustrations. I will first say that Jessica Boiano, Nick Belli and Joseph Gioia are all delightful This review will encompass lots of ups, downs, and frustrations. I will first say that Jessica Boiano, Nick Belli and Joseph Gioia are all delightful people to work with. They all are professional, friendly and at the end of the day took care of business but there was a lot of sweat and frustration. I don't want this review to be aimed at their character's but more about the whole experience and some of my being let down. I walked into New Country Audi very close to 9am on the day my whole search started, I say this because Audi first opened at this time. I probably walked around for close to 10 minutes prior to being helped. Expectations aside as well as the store just opening, I felt someone should have come to my attention sooner than 10 minutes. I knew exactly what I wanted and was greeted by a very friendly and professional Joseph Gioia. We took three cars in total out for test drives and Joe was extremely informative about each. Shortly thereafter we sat down at his desk and started to dive into the process. What initially started as building a car, transitioned to Joe looking at the 2017 inventory that was going to arrive in about a month or so. I'm not a very patient person, so I was extremely relieved when I was told that a car exactly like the one I had previously designed was going to be coming to New Country. The experience shortly after wasn't bad at all. I was sent the paperwork and told I would be kept posted. I was given a date that the car would be shipped and I asked to be kept in the loop. The frustrations started when I wasn't getting much feedback. I had asked the name of the port and ship and confirmation of when the car was going to be shipped. A few emails later when I didn't hear back I contacted Nick Belli who explained to me that things can change and they weren't going to be able to give me the requested information. I'm not an expert and I don't work in the car business but I was very confused because one person was telling me information and another person giving me conflicting information. My car didn't end up being shipped and was postponed which was an issue because my current car registration was going to expire. I didn't want to be bothered with having to renew my registration when I first was told I'd have my new car prior to then. Fast forward to a few more emails and additional frustration, I didn't feel like I was getting the luxury treatment that many feel comes with Audi. At this point I was ready to pull the deal and tired of getting conflicting information. Thankfully Nick came to the rescue and coordinated with another manager to get my car much sooner. I didn't have to run through the registration renewal process and wouldn't have to wait much longer. I got the call that the car was in and came over during a lunch break. I didn't have much time to go over the entire car but was given a very informative tutorial from delivery specialist Nick. He was a true gentleman and even offered water while I was there. Filling out my paperwork with Jessica was a very pleasant experience and she took great care of me. I have no complaints about that process. Later that evening when I had ample time to look over the car I found three stains and quite a few scratches on the front passenger side hood. I emailed Nick Belli right away to let him know how upset I was. He emailed back the next morning and we both agreed to my bringing the car back to Audi the following Saturday. Saturday came around and it was pouring so Nick told me to email him that following Wednesday and we would coordinate service and a loaner. I spent a significant amount of time with Nick (the delivery specialist) who was excellent. I feel so much more comfortable in the car and really thank him for all his help. I took my car back the following Friday and spoke to Ernie who was fantastic. He assured me my car would be fixed and pristine after they spent time on it. Fast forward to three days later and I have my car back. The car is pristine and gorgeous! I just wish I would have received the car like this from the beginning. Audi definitely redeemed themselves after dropping the ball. I've talked to a few other friends at work who have had similar experiences with New Country. I very much appreciate how things ended up and just hope I have no further issues with the car. More