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New Country Audi Greenwich
Greenwich, CT
500 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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500 Reviews of New Country Audi Greenwich
February 23, 2018
There is a light at the end of the tunnel! I'm happy to know I can count on Chris to be there if I need him! It's been an interesting journey but i am very happy with my s5! (: I'm happy to know I can count on Chris to be there if I need him! It's been an interesting journey but i am very happy with my s5! (: More
by B.
Employees Worked With
Chris Mendicina
February 17, 2018
Certified pre owned experience at New Country Audi Ive been shopping for an Audi Q5 and I have to say Tony Burroughs and his sales manager Mike Morano have been extremely knowlegable as well as helpful Ive been shopping for an Audi Q5 and I have to say Tony Burroughs and his sales manager Mike Morano have been extremely knowlegable as well as helpful .Im certain that I will purchase my Audi's at New country Audi from now on. Thanks. More
by Frank Tedesco
Employees Worked With
Tony Burroughs, Mike Morano
February 02, 2018
Buy your next Audi here In late November my prerequisites for my next Audi were very particular - it needed to be fast, have room for cargo, adaptive cruise control, air susp In late November my prerequisites for my next Audi were very particular - it needed to be fast, have room for cargo, adaptive cruise control, air suspension and I needed it by year end. Enter Gabrielle at New Country, who showed me the SQ5 and then worked hard to find the exact car I was looking for, which wasn't as easy as it may sound because there were only 3 with those specs in the whole country. The car was shipped earlier than estimated, so I was able to have it before Christmas which was great. Gabrielle is passionate about the Audis, that is very clear and her knowledge of the SQ5 was very helpful in not only my decision making but her excitement was contagious! The buying experience (day of transaction) was smooth, prompt and informative. Because of my schedule and at my request, the introduction to the car's features in the delivery area was more abbreviated than usual, but the handover covered all of the important technical aspects of the car and more. Great experience in overall! More
by RT
Employees Worked With
Jessica Boiano, Gabrielle Parenti
January 28, 2018
Great customer service! Gabrielle was fantastic; knowledgeable about the car and really let me enjoy driving the car. Found me a car that I wanted and helped me feel like I m Gabrielle was fantastic; knowledgeable about the car and really let me enjoy driving the car. Found me a car that I wanted and helped me feel like I made a good decision. I’ve been to plenty of dealers; have yet to meet anyone who was this competent and made me feel comfortable about the whole process. I will be buying more Audis from this dealer. More
by Rami
Employees Worked With
Gabrielle Parenti
January 27, 2018
Lied and stranded us 2000 miles from home The salesman was very attentive until he had the deposit, after he had our money he would take his time answering questions. We specifically asked abo The salesman was very attentive until he had the deposit, after he had our money he would take his time answering questions. We specifically asked about mechanical concerns and he said the car passed their safety inspection. He assured us that it was a sound car. We told him we would be flying 1900 miles to get the car and that we would then drive it back so we needed to be sure it would make the trip. Besides being a long trip, I am 6-months pregnant, so we didn’t want any mechanical failures. He assured us over and over that it was a great car, so we got on a plane. The dealership did sent a lot attendant to pick us up from the airport, which was an hour away, and that was very appreciated. Upon arriving at the dealership we went out to look at the car. My first impression was that the inside hadn’t been cleaned even though we were told it had a full detail. There were leaves, dirt and food crumbs in the console not to mention general dirt and grime all over the inside. We popped the hood and there was an obvious power steering fluid leak. The salesman got the “service manager” to have him talk to us, so we showed him the leak. In talking to him, it became obvious that he does not know even basic vehicle maintenance. He asked where the power steering pump was! Under the car was where we found the nightmare. There was oil leaking down the bell housing, indicating a substantial oil leak. The salesman and service manager acted like we were lying to get a better price. I told them that we were not going to buy the car. All that was said was “ok”. They didn’t offer to give us a ride to the airport, a hotel, or even a nearby restaurant. We no longer existed to them and we were stranded 1900 miles from home, based on their assurances. Had we taken the car, there is a high probability that the oil leak would have resulted in a blown engine. Within 3 hours, they had the car on their website with a $1000 drop on price. The person who buys that car is buying a lemon and the dealership knows it. The lack of ethics, helpfulness, and basic decency astounds me. More
by Disappointed
Employees Worked With
Matt who said he was the service manager , Johnny Rosalino, Haris Deljanin
January 24, 2018
Disappointed. Scheduled appointment to determine why light was on in car, turned out to be a major issue apparently common to this model and year and incredibly exp Scheduled appointment to determine why light was on in car, turned out to be a major issue apparently common to this model and year and incredibly expensive to repair. The evaluation took about 3 hours at which time they needed a few more hours of diagnostic fees to be sure of the issue. So at this point you would be in about $500. to find out what is wrong and this amount would not be credited to a repair. Given there are several class action suits regarding this exact repair I would think this large service department might have been able to determine more promptly and for a reasonable amount of money. That said, Ken is a great service person with his hands tied it seems. I could tell he was doing his best but it did take over 4 hours to get a ball park estimate for a repair I know is commonplace. I wasted half a day just waiting. Again, I do not blame Ken at all, in fact, he is a true asset to the team as are the very pleasant staff. More
by Ann R Freccia
Employees Worked With
Ken Watanabe
January 20, 2018
Noel made the car buying process an excellent experience! Noel was one of the more impressive car salesman we have met, and we have been on multiple test drives in the last few months! I went in with my husb Noel was one of the more impressive car salesman we have met, and we have been on multiple test drives in the last few months! I went in with my husband looking for a specific colored certified pre-owned Q5 which Audi of Greenwich had in stock, and from there, the process of test driving then purchasing my car was excellent! Noel brought us out for a test drive, answered all my questions, was easy to talk to, and made my car buying experience wonderful and pain free! Thank you Noel for your excellent customer service! We highly recommend working with this salesman to anyone who is looking! More
by Nicole Busch
Employees Worked With
Noel Samuels
January 04, 2018
Mr. Gioia is the gold standard of the auto industry My best car buying experience in a long, long time! I was immediately impressed by Joey's dapper sense of style and charismatic nature. Between negoti My best car buying experience in a long, long time! I was immediately impressed by Joey's dapper sense of style and charismatic nature. Between negotiations, he even entertained me and my family to freshly brewed espresso and cappuccino. Talk about barista skills being on point! After countless terrible encounters with the service department, I thought I was done with Audi. But Joseph Gioia's expertise, fueled by his professionalism and honesty turned me into an Audi fan once again. Management take note: this man is a rare treasure to the auto industry. I'm sure I am not alone when I say my business and the business of any referrals of mine will only follow him! More
by greenwich203
Employees Worked With
Joseph Gioia
January 03, 2018
Ken sets the standard! Ken is the reason why I am so pleased with my service experience. He is the ultimate in customer service, keeping me posted on every step of my servi Ken is the reason why I am so pleased with my service experience. He is the ultimate in customer service, keeping me posted on every step of my service. He is really a gem and Audi is very lucky to have him. He obviously loves what he does and it shows! Thank you Ken! More
by Charlene
Employees Worked With
The front desk in the Service department were all very friendly! And the girl who handles the car rentals is a sweetheart!, Ken Watanabe
December 28, 2017
Above and beyond. Ian Chang went above and beyond in his help for my trade in to get an Audi Q7. I could not have asked for anything above what he did to help me get th Ian Chang went above and beyond in his help for my trade in to get an Audi Q7. I could not have asked for anything above what he did to help me get the car I wanted. I had a newborn and was unable to go to the dealer and he helped our family get our car smoothly. I know I had high expectations for customer service due to my situation and he exceeded them. Thank you for making a stressful situation go so smoothly. More
by Ccassano
Employees Worked With
Ian Chang
