New Carlisle Chrysler Dodge Jeep

Highly recommend finding another service department. Staff is not knowledgeable in the vehicles and services they sell/maintenance. Scheduling routine maintenance visits always involves dropping the veh Staff is not knowledgeable in the vehicles and services they sell/maintenance. Scheduling routine maintenance visits always involves dropping the vehicle off. Truck had less than 30k miles and needed new tires. Never bothered to see if there was a bigger issue. And Sue…..she’s very rude. This place has no problem wasting your time and money. More

Absolute Greatest Experience purchasing a new vehicle out of state from this dealership. CJ and his dealer staff were all very polite and professional. The purchase deal was made over a telephone call and w of state from this dealership. CJ and his dealer staff were all very polite and professional. The purchase deal was made over a telephone call and we then drove 298 miles the next day from Illinois to pick up the vehicle. CJ had the perfect Chrysler Pacifica with an exact match for all of the options that we required along with the best “Out-the-Door” price that we could find within a radius of 400 miles. CJ had everything ready to finish the deal when we arrived. No upselling, no add-on pressures, and no negative tactics as typically found at every other dealership. The whole event took no more than 45 minutes to complete and be out the door. Wow! As long as I have been purchasing cars for the last 50 years, I have never had a better experience than this anywhere else. Our new vehicle even had a full tank of gasoline upon delivery! The New Carlisle CDJR dealership overall is very clean and really organized. I would definitely recommend this dealership to anyone for purchasing a new CDJR vehicle. More

DO NOT take your vehicle here for service. I had to wait 4days for a “service appointment”. Waited 3 days then called to find I needed an injector. They had to order the part. I waited 4 m I had to wait 4days for a “service appointment”. Waited 3 days then called to find I needed an injector. They had to order the part. I waited 4 more days then called again to find my part just arrived. After 2 more days, they rolled my vehicle back in the shop and started the project again. All-in-all, after waiting for my service appointment, it took over 8 days to get an injector installed and I initiated every phone contact. Don’t waste your time or money here!! More

Sue in the service department is atrocious and unprofessional. I am a Jeep Wave member and they refuse to perform an oil change and tire rotation on my vehicle stating I should take it to the deal unprofessional. I am a Jeep Wave member and they refuse to perform an oil change and tire rotation on my vehicle stating I should take it to the dealer I purchased it from. I wonder what Jeep would think of this? Her voice is cringy, sounds like one of Marge Simpson's sisters, she's loud and rude. Absolutely someone I would not employ to work with customers at my dealership. More

I was advised by their body shop that they would not to my body warranty on my 19 Jeep Wrangler because I did not buy it from them !!! my body warranty on my 19 Jeep Wrangler because I did not buy it from them !!! More

Great experience. Great selection. Great staff. What else can be said!! Very polite and knowledgeable staff. Small and comfortable setting. This is the second vehicle from these folks and Great is Great. can be said!! Very polite and knowledgeable staff. Small and comfortable setting. This is the second vehicle from these folks and Great is Great. More

All the staff was extremely helpful. They quickly finished my oil change, and even helped me with my coupon. This kind of service is why I have stayed with this dealer for everything from, new truck finished my oil change, and even helped me with my coupon. This kind of service is why I have stayed with this dealer for everything from, new truck purchases to oil changes! More

Check engine light on for throttle cable issue Thank you for getting me in so quickly and repairing the issue so I felt safe driving back home to KY. The wait time was minimal and a pleasant experi Thank you for getting me in so quickly and repairing the issue so I felt safe driving back home to KY. The wait time was minimal and a pleasant experience. More

Dent in hood!!! Service department closed hood on hood latch now our van has a dent in hood.Dealership refuses to own up to it.Our insurance claim Service department closed hood on hood latch now our van has a dent in hood.Dealership refuses to own up to it.Our insurance claim More

Good experience I take my vehicle to the New Carlisle Chrysler dealership because they are expedient, knowledgeable and reasonably priced. When Kelli was working ther I take my vehicle to the New Carlisle Chrysler dealership because they are expedient, knowledgeable and reasonably priced. When Kelli was working there, she found that I had an extended service (oil change) warrantee that I didn’t know that I had. Even though it was for conventional oil & I get synthetic, it saved me a lot of money & for that I am eternally great-full. I trust them to service my vehicle & will continue to do business with them in the future. More