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Nelson Mazda Cool Springs - Service Center

Franklin, TN

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484 Reviews

484 Reviews of Nelson Mazda Cool Springs - Service Center

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August 26, 2020

Great customer service throughout each department. Always helpful and courteous. Service department takes the time to explain the service provided. Waiting area is very pleasant and comfortable too. More

by JAMIERADTKE13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers
Aug 27, 2020 -

Nelson Mazda Cool Springs responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

August 23, 2020

Nice and quick. Had me in and out of There in about an hour. Kept me updated. I liked the video showing what they were working on. More

by billykrechel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Mountsier, Pete Lasalandra, Devin Rogers, Andrew Voorhees, Cristian Hardin, Andy Evinger
Aug 24, 2020 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

August 23, 2020

The service was excellent, what I like about Mazda is they don't just find something to be charging you for it, it's the correct price. More

by Wanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Aug 24, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 23, 2020

Great service. Prompt check in . CoVid ready. Nice waiting area. Updated promptly of car status. Nice car wash. Honored coupons. Clean. Friendly check in. Ready on time. More

by robinmorris1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Aug 24, 2020 -

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 20, 2020

The service staff is always polite and professional. I trust them completely with my car. I opted not to do the standard oil changes because my husband takes care of that, but I will be bringing it back More

by redcar2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Aug 22, 2020 -

Nelson Mazda Cool Springs responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

August 16, 2020

Lowest review I’ve every given for service which is usually very good. I had to return twice in order to get correct tires installed. More

by WILSONG6219
Recommend Dealer
No
Employees Worked With
Devin Rogers
Aug 31, 2020 -

Nelson Mazda Cool Springs responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to us directly.

August 12, 2020

I have received quality, professional service here. The staff is very nice, and helpful. Most impressive, they have provided a loaner when I had an unexpected repair. More

by Prillpe
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Aug 13, 2020 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 10, 2020

I’ve had to take my CX-5 in just a few times after owning it for 8 years. The staff has always been great. More

by COSTIS
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Aug 11, 2020 -

Nelson Mazda Cool Springs responded

We appreciate your business and our team looks forward to serving you again soon!

August 06, 2020

Great Experience as usual. I love the videos you send of the actual car and any areas that may need attention. The overall experience is always fantastic. I trust the work and the prices. Thanks! More

by clausic
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Aug 07, 2020 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

August 02, 2020

Good Service Whenever I come to Nelson with my RX-8 I normally deal with Devin and he knows me immediately when I come in. I trust his knowledge and advice when working on my RX-8. More

by WILLIAM.ANDERSON0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Aug 03, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for Devin and for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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