James Dixon
James Dixon at Nelson Mazda Cool Springs
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James Dixon

General Manager

Nelson Mazda Cool Springs

7104 S Springs Dr
Franklin, TN 37067

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48 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

21 yrs, 4 mos

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rated

48 Reviews

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48 Reviews of James Dixon

July 24, 2024

Dealership Rating
Employee Rating

The dealership knows how to sell you a car. Will help you add up peripherals like floor mats and oil changes added to your car note. Now, both of which are MUCH more affordable locally, or on t More

by SHDWFX2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Clayton Mullen

Jul 24, 2024

Nelson Mazda Cool Springs responded

Good morning, I am sorry you are going through this and I am willing to help and partner with you on the issues of the car. Unfortunately, you have declined just about everything we have ever recommended from our shop. We only recommend what the Manufacturer requires. I will be more than happy to revisit all of the declined services with you for a better understanding. When can we connect on the phone or in person? You may call me anytime to discuss. James Dixon General Manager 615-892-0063

Jul 24, 2024

SHDWFX2000 responded

I do appreciate your willingness to help after again, I initiated the communication (please see above). You are right in saying (now that I assume you bothered to look at my service record and folks reading this review, please note I agree, I didn’t do ever single thing they recommended. If I did, I’d spent 2 grand on average every 6k miles) that we denied all services recommended by the manufacturer. Though cabin filters and the other dozen things (brake pads, rotor, tires which were all replaced immediately after those service visits. Because they were declined doesn’t mean they weren’t done) a visit that really don’t pertain to the obviously faulty differential. We don’t have to revisit anything about declined services. And the manufacturers recommended services are like expecting me to go to a doctor for every runny nose that I could take care of myself. I am curious however how many lube jobs and cabin filters you yourself has had done on your own vehicle. As a matter of fact, I believe when we bought this CX-9 you had been driving it yourself you a while. You (or whichever manager had been driving it) left a pocket knife in it. Nothing special, but let me know if you’d like it back. It’s still where it was left. But thank you for responding to this review within an hour whereas we have waited for a response for almost three weeks. We are both school teachers (special education) and school starts in less than two weeks. If we had had better communication and just a clear understanding immediately that you would not live up to the powertrain promise we could have initiated something in a more timely fashion. Your service manager has still not come through on that quote for services promised two weeks ago, but he has said several times that what we were quoted labor wise was a little high. But still nothing in writing. I do enjoy working with you all. I love (well, loved at this point the CX-9) and the Mazda 3 we bought from you. Heck, if you offered to split the cost on services, I’d be coming back for another vehicle in the next couple of years, but this is a mess that has essentially ruined the summer. The powertrain warranty was something your dealership stood by. It’s why I came back the second time. And would have a third and forth in time. You’re 50 miles away, the Mazda in town is 5 miles away. Your service and ultimately your word were why we made the day trips. I just tried to call (twice), but it went to voicemail. Which the mailbox hasn’t been set up yet. As that you pointed out my shortcomings publicly and I have accepted a portion of it, would you care to argue about where your dealership failed on my end for the public?

October 29, 2022

Dealership Rating
Employee Rating

The General Manager, James Dixon, is capable of lying straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could no More

by jamescchappell
Recommend Dealer
No
Oct 29, 2022

Nelson Mazda Cool Springs responded

James, We have already addressed this misunderstanding. I apologized in the way I communicated this to you and JP. I will be more than happy to discuss this further. Please call my cell at 918-892-4833. We never want anyone to feel like they have been lied to. It has never intentionally happened before. We honor our customers and I want to make this right. Please reach out to me as soon as you can. Respectfully, James Dixon General Manager 918-892-4833

November 14, 2021

Dealership Rating
Employee Rating

Nelson Mazda kept me informed of the diagnosis of my car”s problem along the way. I had to wait on the part to arrive. After the part came the service department worked quickly to get my car fixed and More

by bethjhnson1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Simpson , Cristian Hardin, Pete Lasalandra, Kylie Lowery

Nov 14, 2021

Nelson Mazda Cool Springs responded

Thank you, Beth, for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 27, 2021

Dealership Rating
Employee Rating

They were good at being responsive and getting back to me quickly to work with me More

by trainerheather
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chaz Garrett

Oct 28, 2021

Nelson Mazda Cool Springs responded

Heather, Thanks for your feedback on your recent visit to Nelson Mazda Cool Springs. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 20, 2021

Dealership Rating
Employee Rating

My experience at Nelson Mazda Cool Springs was amazing. Quick, efficient and the employees were very nice! More

by jordanbrown1215
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cristian Hardin, Jacob Singelmann

Oct 20, 2021

Nelson Mazda Cool Springs responded

Thank you for taking the time, Jordan, to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nelson Mazda Cool Springs are glad to have you as a customer.

September 28, 2021

Dealership Rating
Employee Rating

I was in a bind and thay service me quickly so that I may get to work. More

by tieggaines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Simpson , Cristian Hardin, Pete Lasalandra, Kyle Mountsier

Sep 29, 2021

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

September 16, 2021

Dealership Rating
Employee Rating

Great quick service!! The service advisors and team are always so professional and efficient. My tech Joel is an absolute legend. More

by Cameron Schmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Simpson , Cristian Hardin, Pete Lasalandra, Joel

Sep 16, 2021

Nelson Mazda Cool Springs responded

Cameron, Thank you for your business and this review. We're happy to hear Joel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 07, 2021

Dealership Rating
Employee Rating

The service professionals were very prompt & thorough they made sure we understood everything that was being serviced on our vehicle. They are very patient and respond in a timely manner. Great overall e More

by Gabriellesellaars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Simpson , Cristian Hardin, Pete Lasalandra, Kyle Mountsier

Sep 08, 2021

Nelson Mazda Cool Springs responded

Thank you! We appreciate your business, Gabrielle, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

September 05, 2021

Dealership Rating
Employee Rating

The greatest service personnel ever. Bought Mazda #2 because of the super service on Mazda #1 at this dealership. We’re now a total Mazda family. More

by Spiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Cristian Hardin, Jonathan

Sep 06, 2021

Spiro responded

We love you guys! Thanks for always being there for us and going the extra mile.

August 31, 2021

Dealership Rating
Employee Rating

The sales service is phenomenal. Knowledgeable, honest and hard working. The service side is fast and personable. I didn't have appointment but got in. More

by ypreston98
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Davey Herbig, Pete Lasalandra, Tristan Mignogna, Kyle Mountsier

Sep 01, 2021

Nelson Mazda Cool Springs responded

Thank you, it's fantastic to hear that our team provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Nelson Mazda Cool Springs!

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