Nelson Mazda Cool Springs - Service Center

I have taken my car here several times and been very happy. This experience was very different. I made an appointment for an oil change and tires rotation. 2 hours later I was told that my evaluation wa happy. This experience was very different. I made an appointment for an oil change and tires rotation. 2 hours later I was told that my evaluation was done (not the work). The technician recommend multiple other things that needed to be done. No work had been started. One of the parts they needed for the work needed to be ordered after 2 1/2 hours, I left with only an oil change and an appointment to come back once the part arrived. I was assured that it would take two hours for my return visit. I asked three times to be sure at the time frame it would take for the next visit. I returned when the parts arrived. I dropped my car off and three hours later, I called them to find out when my car would be ready. at that time I was told at the end additional three hours. (6hrs total) appoint, I told him I would need to return the following day to pick it up. It was getting much too late. I am Alala really from dealership. Night arrived to pick up my car, there was no one in the service center to help me. I had to wait about 15 minutes for someone to help me. Again, I have been to this location several times since moving to TN and have always been very happy. These 3 days were completely different than the other experiences. I am very hopeful that service will return to the level it was previously. More

MAZDA cool springs is filled with attentive and professional staff that make my visits comfortable and less stressful. They are very thorough but not "pushy" on service recommendations. professional staff that make my visits comfortable and less stressful. They are very thorough but not "pushy" on service recommendations. More

Fantastic. It costs a little more but it’s worth it for the peace of mind and simplicity. They have this really cool video inspection of your car they send you. I’d never seen this done before. But it’s ve the peace of mind and simplicity. They have this really cool video inspection of your car they send you. I’d never seen this done before. But it’s very comprehensive and great use of technology. More

The service was great and the customer service that I received was outstanding. I am always given the upmost service when I attend an appointment at the Mazda service center. received was outstanding. I am always given the upmost service when I attend an appointment at the Mazda service center. More

The members of the service department at nelson mazda franklin are very cordial, and helpfull. They show you all option at their disposal. Very helpful franklin are very cordial, and helpfull. They show you all option at their disposal. Very helpful More

Excellent customer service. I really like how they text you a video of their work and show you the recommendations. They aren’t pushy on recommendations that could wait. you a video of their work and show you the recommendations. They aren’t pushy on recommendations that could wait. More

Polite. Very communicative. Clear. Efficient. Capable. Mostly all good things to say, except for following: This dealer has consistently over the past 5 years *not* taken my concerns truly seriously. When Mostly all good things to say, except for following: This dealer has consistently over the past 5 years *not* taken my concerns truly seriously. When I mention problems, such as parking brake coming on randomly, or faulty gas cap, or loose power top bolts, they do not address them, but rather dismiss them with a text book answer, that has always turned out to be incorrect. More

Kind, helpful and communicative. I was able to go for a run while waiting for my service and while i was out, I was contacted to approve additional recommended services (which I did) and kept things moving run while waiting for my service and while i was out, I was contacted to approve additional recommended services (which I did) and kept things moving smoothly. Very efficient system and I especially appreciate the video detailing parts of the service and evaluation! More

Service crew kept me updated on my Mazda via text and in person. I left the dealership feeing important and confident that my service was done right. person. I left the dealership feeing important and confident that my service was done right. More

Literally great! Love this place. I have never bought, then worked with a proper dealership. After my experience, I’ve referred 3 different people to Nelson Mazda CS then worked with a proper dealership. After my experience, I’ve referred 3 different people to Nelson Mazda CS More