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Neil Huffman Chevrolet Buick GMC
Frankfort, KY
105 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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105 Reviews of Neil Huffman Chevrolet Buick GMC
August 19, 2019
Poor Purchase Experience! Never again I wish I had taken my father elsewhere. He is 83 and this was a big mistake. Even though we pointed out problems with the cars tires during the demo I wish I had taken my father elsewhere. He is 83 and this was a big mistake. Even though we pointed out problems with the cars tires during the demo ride, my dad is now driving his new car with balance/alignment issues because after he paid them, they would not help him fix the issue. Poor form Neil Huffman! After we made it to the finance dept, they tried to give him less for his trade in than agreed upon, the contract was completely wrong regarding his trade-in value. Also, the salesperson didn't keep his appointment with us and we came from Cincinnati. So our first experience was to be immediate handed off. Instant bummer. It just kept going downhill from there. So my father drove all the way back to the dealership to fix the tire balance/alignment issue (from the Cincinnati area) and they would not offer any assistance to help him fix the issues... other than sorry Charlie, "Pay us again and we'll fix it" . Well they sent him packing even though the sales dept was notified there was an issue with wheels before we signed the contract. I would not go back and I feel bad my father went there based on my advice. More
by MyNiceGuy:-)
Employees Worked With
Neil Huffman
August 12, 2019
Considered purchase of GMC Denali Truck Tony and Ryan were very helpful. They found the right truck and gave me a very good deal. My wife and I just decided to wait on the purchase. We will Tony and Ryan were very helpful. They found the right truck and gave me a very good deal. My wife and I just decided to wait on the purchase. We will definitely purchase from here when the time is right. More
by cldugan01
Employees Worked With
Tony Schmidt, Ryan Akins
August 02, 2019
Denali I have purchased many vehicles in my life and this was by far the easiest negotiation/purchase I have completed. The had a great selection and the pr I have purchased many vehicles in my life and this was by far the easiest negotiation/purchase I have completed. The had a great selection and the pricing was very competitive. More
by Mlwilson57
Employees Worked With
Michael Taylor
July 21, 2019
Great They work hard to get me the truck I wanted and very friendly and fast service I love my new truck highly satisfied thanks so much They work hard to get me the truck I wanted and very friendly and fast service I love my new truck highly satisfied thanks so much More
by Timgrace51172
Employees Worked With
Tony Schmidt Elijah Harley
July 11, 2019
Great New Car Searching for a new vehicle and found a great one here. Friendly and professional staff helped us through the entire process. Sales rep Dylan was pati Searching for a new vehicle and found a great one here. Friendly and professional staff helped us through the entire process. Sales rep Dylan was patient with us and didn't try to push us on anything we didn't want. More
by CAL6849
Employees Worked With
Dylan , Neil Huffman
July 06, 2019
Tell you anything to make a sale Bought a 2013 Escalade ESV,,, took family on a trip the next day, immediately metal to metal on the brakes on the way back. It took them 2 months to g Bought a 2013 Escalade ESV,,, took family on a trip the next day, immediately metal to metal on the brakes on the way back. It took them 2 months to get my title,,shortly after I get my title the lifters go out costing me 1800. Mechanic told me they put the wrong oil in it,,wasnt even dexo which is required by GM. I then find out that its been in an accent after going through documents they quickly had me sign,,they told me it was completely clean and free of accidents. I trust their reputation as a dealer and took their word. Big mistake folks. Im currently trying to reach one of the owners to resolve this. More
by Rob
Employees Worked With
Cody ,, sales manager and Ryan in sales
July 02, 2019
Employees are always professional, efficient, and sincere. The Service Manager is never too busy to help you and to ensure your needs are taken care of to your complete satisfaction. In addition, the Service W The Service Manager is never too busy to help you and to ensure your needs are taken care of to your complete satisfaction. In addition, the Service Writer (young lady) is also totally efficient in serving customers. I bought a car there a year ago and have been totally satisfied with my service. More
by Ky Colonel 1
Employees Worked With
Sorry I don't remember their names.
June 30, 2019
New vehicle purchase The maintenance department worked with me on repairs on my old vehicle and I decided to purchase a new vehicle that had warranty. Tony and the sales t The maintenance department worked with me on repairs on my old vehicle and I decided to purchase a new vehicle that had warranty. Tony and the sales team worked to make that happen for me. More
by Debra110
Employees Worked With
Tony, Michael and Scotty, Neil Huffman
June 10, 2019
Excellent Customer Service My new dealership to do business with in the future. I will purchase in the future from Neil Huffman. Thank You for a great buying experience. My new dealership to do business with in the future. I will purchase in the future from Neil Huffman. Thank You for a great buying experience. More
by Kent W
Employees Worked With
RJ Barrett, Neil Huffman
June 02, 2019
Shopping Experience I was shopping for a new car online and came across Neil Huffman. I contacted them and started working with Michael Taylor. Michael was great to work I was shopping for a new car online and came across Neil Huffman. I contacted them and started working with Michael Taylor. Michael was great to work with. He found the car I wanted and was ready to transfer it quickly. Unfortunately my circumstances changed and I had to back away. Michael remained friendly throughout the process. I will be contacting him again when it's time to move forward. Great guy and dealership! More
by Eric0001
Employees Worked With
Micheal Taylor
