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National Dodge Chrysler Jeep Ram
Jacksonville, NC
822 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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822 Reviews of National Dodge Chrysler Jeep Ram
Verified Customer
May 22, 2024
I'm going to start by saying that in the past, I've had some pretty bad experiences with dealerships and decided that I would never buy another vehicle from a dealership again. Well, needless, to say, I d some pretty bad experiences with dealerships and decided that I would never buy another vehicle from a dealership again. Well, needless, to say, I decided to give it one more try, before judging all dealerships as the same. I drove up to the dealer's front door and was met by Chris Hines, who appeared to be very friendly. I explained what I was looking for as a trade and he immediately showed me what I was looking for. As we were walking out to the truck on the lot, a second person, Chris Meadows met up with us and I was then turned over to him in search of my next vehicle. Chris and I hit it off immediately and after looking at several trucks, I explained to Chris that I wanted to take some time and think about my options. He DID NOT TRY TO PRESSURE ME to decide on the spot or try keeping me at the dealership by holding my car keys...as most salesmen will do. I returned to the dealer the next day and was immediately met by, Chris Meadows and Chris Hines. It was a rainy and windy day, making it miserable to look at and test drive the trucks again. Chris did not hesitate to walk out in the rain to show me the trucks again and take them for a second test drive. I felt welcome being around both of these guys. Very friendly, and professional and made me feel very welcome. The reason I made this so long and to the point is because, out of ALL THE OTHER Dealerships that I went to in search of my next vehicle, I felt like I was a bother and the salespeople just ignored me, and when I asked a question they seemed very rude! Needless to say; it was because of the two Chris's that I bought my next vehicle from National Dodge. During the purchase process, I inquired about any issues that I might find with the truck on the way home, Both said that they would correct and make any issue right, just bring it back in. I jokingly told them that; I'd heard that before! and expected to drive off with an "As Is" vehicle. Well, there were a few minor things that I didn't notice during the test drive, and I then called Chris to explain the issues. Chris DID NOT HESITATE to tell me, to bring the vehicle back in and they would take care of it! They both took immediate action to correct the small issues and have now gained my trust and a long-term customer from now on. Roy is the technician who made the corrections and seems very knowledgeable and friendly. I just had an AWESOME UNEXPECTED EXPERIENCE with the employees and management, that I wanted to share with you! If you're looking to buy or trade in the future, I highly recommend you stop by and see either of the Chris's and tell them you saw my review on this site. Kudos are for all of you. Dave Huff More
by davidghuff
Employees Worked With
Chris Meadows and Roy (Service Department), Chris Hines, Kitrell Earley, Ryan Brown
May 19, 2024
Never had any issues, service has been great. Make the appointment they give me a date and service is complete. Exactly what we looking for, no hassles. Make the appointment they give me a date and service is complete. Exactly what we looking for, no hassles. More
by rbmm750
Employees Worked With
Darrell Graham, Kitrell Earley
May 19, 2024
The dealership was clean and the people were courteous and helpful. Brian Kennedy was very knowledgeable and friendly. Fantastic service from him. and helpful. Brian Kennedy was very knowledgeable and friendly. Fantastic service from him. More
by Kbell192
Employees Worked With
Quentin Graham, Brian Kennedy
May 18, 2024
Courteous and reliably are the first thoughts when it comes to their performance. Kittrell has always treated me like a friend and as long as he is my advisor, I know my vehicle's are in good hands! comes to their performance. Kittrell has always treated me like a friend and as long as he is my advisor, I know my vehicle's are in good hands! More
by jburks5821
Employees Worked With
Kitrell Earley
May 16, 2024
Service advisor Kittrel is an outstanding representative of the National Dodge dealership. Always smiling, kind and personable no matter the situation. Few delays in acquiring the parts, was primarily du of the National Dodge dealership. Always smiling, kind and personable no matter the situation. Few delays in acquiring the parts, was primarily due to corporate, dealership was very helpful. More
by JASJ1004
Employees Worked With
Lorenzo McNeal, Chris Hines, Kitrell Earley
May 15, 2024
Stopped in and Kevin gave us space and made all of the steps of purchasing a vehicle so easy. Shane made all of the paperwork so easy as well. Will definitely stop at national when we decide to purchase a steps of purchasing a vehicle so easy. Shane made all of the paperwork so easy as well. Will definitely stop at national when we decide to purchase another. Very professional and great folks More
by DDELLINGERCONSTRUCTION
Employees Worked With
Kevin Mitchum, Shane Wilkins
