Napoli Indoor Kia - Service Center

I am writing to express my frustration with the ongoing lack of communication and responsiveness from your team. I understand the importance of gathering client feedback, and I am willing to fulfill that r lack of communication and responsiveness from your team. I understand the importance of gathering client feedback, and I am willing to fulfill that request. However, I find it difficult to provide constructive input when my efforts to reach out, including multiple calls to your desk number, have gone unanswered. As a client, I am committed to helping improve the services you offer, but the unresponsiveness and apparent lack of care from your staff are concerning. When I attempt to engage, it feels as though my concerns are not valued, and I am left with the impression that communication is not a priority. I will be forwarding the proof of my attempts to contact you to the CEO, as I believe this issue needs to be addressed at a higher level. I sincerely hope that this can be resolved promptly. More

The women in the office are rude, not once did any of the four smile. They act like they are doing You a big favor. Everything that I had a problem with on this car, There is a no recourse, there is no o four smile. They act like they are doing You a big favor. Everything that I had a problem with on this car, There is a no recourse, there is no offer of speaking with the mechanic, they are right and you as the customer are wrong! More

Friendly, concerned re: my needs, thorough inspection, knowledgeable - work completed within estimated timeframe., Comfortsble waiting area knowledgeable - work completed within estimated timeframe., Comfortsble waiting area More

I booked the complimentary shuttle but when I came there, they said no shuttle for the week, if you want you have to go back home and come in next week. Why dealer let me booked the shuttle service and then they said no shuttle for the week, if you want you have to go back home and come in next week. Why dealer let me booked the shuttle service and then told me, they do not have it when I came there, it's really waste my time. More

Good service good service good service good service Good service good service good service good service service good service good service good service More

Whenever I come to service my car they give me the best treatment and the staff is very professional and they make me feel very special, Cournie was very nice treatment and the staff is very professional and they make me feel very special, Cournie was very nice More

Was only informed the shuttle service was not available upon my arrival to drop off vehicle upon my arrival to drop off vehicle More

every time I’m waiting for a part. They never call me when it comes in. I have to call them. Very frustrating. They never call me when it comes in. I have to call them. Very frustrating. More

Good team’s everything is perfect. the service is great. I like my car thanks the service is great. I like my car thanks More

Every one at the dealership was nice and kind to us when my car was finished they texted me to let me know that my car was done my car was finished they texted me to let me know that my car was done More