Napoli Indoor Kia - Service Center

My first experience with the dealership was very pleasant. Everyone was very kind and left there with a be car. pleasant. Everyone was very kind and left there with a be car. More

Very nice, pleasant, courteous, and friendly towards customers. My experience was outstanding and they were very polite. customers. My experience was outstanding and they were very polite. More

Jen was super friendly and personable! The building was clean, the staff was nice, and the lounge was comfortable! The building was clean, the staff was nice, and the lounge was comfortable! More

Jen is always Professional & very attentive & helpful couldn't ask for a better Service Advisor. Thanks Jen! couldn't ask for a better Service Advisor. Thanks Jen! More

Always good to me! ! NEVER had a bad experience!! Highly recommend! Been going there for about 9yrs of service, also where I purchased my vehicle. ! NEVER had a bad experience!! Highly recommend! Been going there for about 9yrs of service, also where I purchased my vehicle. More

Marissa was a pleasure to work with in the service department. She made it easy to get everything done. department. She made it easy to get everything done. More

Great, friendly 👌 did misplace my keys but found them quickly. The young lady kept apologizing. quickly. The young lady kept apologizing. More

I had my vehicle there they didn’t do a good job at all they kept my car for almost a month and when I got it back the job was undone, they were supposed to give me my car brand new but they gave it to me they kept my car for almost a month and when I got it back the job was undone, they were supposed to give me my car brand new but they gave it to me with scratches and dirty specially in the inside it looks like their mechanic was eating inside my car showing zero respect for somebody else’s car. The repairs in the car were not done efficiently since my car was heating up after they gave it to me because they forgot to change the radiator hose and on top of it they only changed one of the hose I am praying that I don’t go back again to waste my time and lose money THIS PEOPLE HAVE NO CURTESY OR CUSTOMERS SERVICE. The worst part of all this was that they didn’t feel cornered about me or the job they did I was treated like if I was responsible for the indescribable bad job they did, those people made me felt like I was begging or asking for a favor specially the manager of the service center it felt like they were doing some kind of favor to me when I paid 6,000 and almost 200 dollars out of pocket to them. If they represent KIA if that’s KIA’S FACE I don’t know what to say but I will say this if I could undo the business with KIA without being affected I would without hesitation. I still have my car with scratches that’s all I have to say thanks More

Everyone was so pleasant and helpful. Jennifer made the whole process easy. I really appreciate all she did! Jennifer made the whole process easy. I really appreciate all she did! More

Excellent service. Very friendly and helpful. Putting customer's best interests first. Great communication throughout the service experience. Very friendly and helpful. Putting customer's best interests first. Great communication throughout the service experience. More