Napoli Indoor Kia - Service Center

I don’t think the customer service could get any worse. So unprofessional, no accountability. So unprofessional, no accountability. More

Brought my sportage in for a oil service & get my keyless entry & horn checked, I was met by Jennifer & she went over what they were going to do, as allways the work was done in a timely fashion,she ordered entry & horn checked, I was met by Jennifer & she went over what they were going to do, as allways the work was done in a timely fashion,she ordered a part &we scheduled a appointment to finish the following week , great job Napoli & Jeñnifer Rios, Thanks John Estock. More

I brought vehicle in for recall on evap system. When I brought in vehicle was running fine and no check engine light on. Driving home from the dealership the check engine light comes on and a code When I brought in vehicle was running fine and no check engine light on. Driving home from the dealership the check engine light comes on and a code for leak in the evap system was identified. Took back to dealership and they stated that it is not from what we did. I said it is just too coincidental that I bring in vehicle with no check engine light on and no codes for evap leak you work on the evap system and now I have a code for evap leak. They said we will agree to disagree. A recall now is forcing me to repair at my own cost. More

Very nice and very happy to help. Advisor call me for updates and keep on top of things i appreciate it Advisor call me for updates and keep on top of things i appreciate it More

Kia dealership was prompt and welcoming to me. I got through with my transmission oil change on time including a recall service. I got a shuttle ride home also. In general all went well. I got through with my transmission oil change on time including a recall service. I got a shuttle ride home also. In general all went well. More

Last couple times I was there they went above and beyond. Very pleased with their service. Very pleased with their service. More

My experience with Napoli from day 1 has been absolutely horrible. Lots of promises and horrible communication horrible. Lots of promises and horrible communication More

The worst service center ever and l wouldn't tell my worst enemy to go. worst enemy to go. More

It's best to bring car to place that made it they know better than street mechanics better than street mechanics More

Vehicle was in and out of shop in a very timely manner and dealership was very clean and staff was very professional and dealership was very clean and staff was very professional More