Napoli Indoor Kia - Service Center

Everything was clean, A Very nice woman greeted me!Went over everything with me.i wiill be back,And my car didn't have one finger print on it!! over everything with me.i wiill be back,And my car didn't have one finger print on it!! More

Very poor customer service. Napoli Kia has lost a customer. I will never use their service department again. I will also tell everyone I know about my experience. customer. I will never use their service department again. I will also tell everyone I know about my experience. More

They were fast, reliable and very straight forward. None of that bs dealer’s try to sell you on. I will definitely be returning 10/10 of that bs dealer’s try to sell you on. I will definitely be returning 10/10 More

Thank you very much for being so accommodating and bringing issues about my car to my attention. Also thanks for the Lyft ride home as well!! car runs great like new!!! Denise Wilson bringing issues about my car to my attention. Also thanks for the Lyft ride home as well!! car runs great like new!!! Denise Wilson More

I love having my car serviced at Napoli because I know it will be done correctly. I especially appreciate Frank’s professionalism and warm spirit. He makes it an enjoyable experience to have my car serviced will be done correctly. I especially appreciate Frank’s professionalism and warm spirit. He makes it an enjoyable experience to have my car serviced there. Thanks! More

Frank Cerbone is the best service associate. He knows just what my car needs and makes sure I get the right work done at the right time. just what my car needs and makes sure I get the right work done at the right time. More

Frank is an asset to Napoli KIA, he is a good person who always greets me at my car with a smile on his face. Very nice waiting area as well. always greets me at my car with a smile on his face. Very nice waiting area as well. More

Jennifer Rios helped me with all my car needs! She was very accommodating and helpful! She made sure I was comfortable the whole time and constantly keeping me updated on my car. very accommodating and helpful! She made sure I was comfortable the whole time and constantly keeping me updated on my car. More

Good morning. On several of my visits to the Kia dealership, I have frequently enjoyed the friendly banter with the staff most of the time. dealership, I have frequently enjoyed the friendly banter with the staff most of the time. More

Those people have no respect. I called before the appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it is very important to me. Nothing politic or religious. Just the well-being of my child. They assured me that everyone was wearing masks. When i got there, the 3 people inside the service area had no mask on. People at the front desk had their masks down. There was a sales person showing used cars to potential customers: no mask at all I saw 2 mechanics going through the showroom with no masks. Terrible. Next was the service. No paperwork was presented to me. I had to request it. So i am not sure what was done. The hatch of the car was making noise. The service person told me that a good solution would be to put the tray in the trunk... What kind of a clown answer is that? He then told me he had to order tape and would call me in a couple of days. Still waiting. No one ever called. Then while I was leaving, Frank mentioned that i would received a survey and nothing other than 10 is not acceptable. You have to earn it Frank. I left a message for Ruben Burgos, the service manager since he sent me an automated message stating to call him with any concerns. Same thing, he never called. So this is not a service department but more a disrespectful clown department. Disgraceful More