Napoli Indoor Kia - Service Center

A great and friendly environment. The dealer was great and we loved how many options they had. The dealer was great and we loved how many options they had. More

I’m satisfied with the service Napoli has provided for me so far so good so far so good More

We were having an emergency with our brand new Kia as we were driving from Virginia to Cape Cod when we suddenly saw a small orange triangle on the dash. I happened to be on the phone with my son who looked were driving from Virginia to Cape Cod when we suddenly saw a small orange triangle on the dash. I happened to be on the phone with my son who looked it up on his phone and told me i needed to go to the nearest Kia dealership. Upon arriving Jen looked at the dash and immediately had a technician come and assess the situation which could have been disastrous as the car which had just been serviced upon leaving the show room in Va. was leaking oil all the way from Virginia to Connecticut! Thanks to your team they assessed the problem and fixed it and i was able to get back on the road. It was a possible horrific … truly horrific situation! I had just put out a great deal of money to purchase this new car and within 2 days my car was in need of repair!!!. My grandson was with me on this toad trip home and consequently put in jeopardy because of the carelessness of a technician in Virginia. I was terrified what might have happened but am very grateful for the kindness and grace that your company showed me and my grandson. Sincerely, Susan Speight More

Great service and staff. Keep me informed of my vehicle progress theroughout my time there Keep me informed of my vehicle progress theroughout my time there More

Always a pleasure to deal with Kia of Milford's Service Team! Kept me informed and in touch. Team! Kept me informed and in touch. More

Excellent. The only problem I had was trying to get an appointment through the AI phone system so I had to go in and make the appointment in person. The only problem I had was trying to get an appointment through the AI phone system so I had to go in and make the appointment in person. More

Excellent customer service, engaging and kind. She explained my service, gave me my expected time and provided me with prompt notice when my vehicle was ready. She explained my service, gave me my expected time and provided me with prompt notice when my vehicle was ready. More

Excellent, speedy service appointment. Could not ask for more! Thanks so very much to all involved!! Could not ask for more! Thanks so very much to all involved!! More

The best service from a dealer in years I’ve been to my manufacturer and never had a better time manufacturer and never had a better time More

Unfortunately I walked away with a sour taste in my mouth after this experience. I brought my Kia optima in for service last week and everything seemed good following my usual oil change. Later that day I ex after this experience. I brought my Kia optima in for service last week and everything seemed good following my usual oil change. Later that day I experienced a weird noise when I turned my AC on. I called the service department and they told me sometimes when they put the air filters back in some debris gets in it. They would be happy to blow it out for me for free. I said no problem, made an appointment for Monday. They told me it would take no more than 20 minutes. I arrive Monday at 130 and they told me it would take longer than 20 minutes. I said I had to leave by 215 at the latest for a work meeting which I thought was fair. I get a call at 240 that my car has so much debris in it and both filters need to be replaced. That would then take another hour. They said someone should have told you this when you brought your car in Friday No one did… the only thing I was told was it was recommended I do a couple services at some point. Had someone told me they needed to be replaced I would have done it there. I find it really odd that the service team on Friday would tell me that my car looked great, then all of a sudden when I get home the air stops working. If there was that much stuff in my car to begin with I would have thought they would have told me. I explained this to the service team and they apologized and said usually unless you tell us they will just close it back up. So ultimately instead of a quick fix I had to pay $390 with tax. The thing is I don’t mind fixing stuff but the communication and the way they went about it was horrible. I’m in sales and I know that transparency and accountability with customers is beyond important for the relationship. No one gave offered to make things right or give me a discount. Both me and my parents have bought cars from you and used your service in the past but because of this I’m going to take my business elsewhere moving forward. More