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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,439 Reviews

1,439 Reviews of Napoli Indoor Kia - Service Center

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April 03, 2025

Waiting area is clean and the service provided was excellent. They are very efficient and the wait time is not long. More

by PARISLEWIS58
Recommend Dealer
Yes
Employees Worked With
Marissa
April 03, 2025

Excellent service. Car was fixed immediately and couldn’t be happier with the service provided!! More

by Steph4883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
April 02, 2025

Excellent service as always. Car ready on time with all requested services performed. Knowledgeable and courteous service center employees. More

by CHRISTINEMUSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

Was kind of quick but was also 1. 5 hours they tried to get me out of pocket but that’s okay nice try More

by Athena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
April 01, 2025

Asked at my last oil change if I could get help with fixing my headlight. Left 3 voicemails and got no help yet with a car issue I'm having. It’s been a month. More

by STEVIE.DEMARTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Berit Ostensen
March 31, 2025

It was very pleasant experience. The staff was nice while I was there waiting for my oil change and recalls. More

by PPADILLA14
Recommend Dealer
Yes
Employees Worked With
Don't remember but she was very nice.
March 31, 2025

Extremely satisfied, I called with a problem and within minutes they had the problem solved and within a day the car was fixed. Service advisor Marissa was Amazing. More

by cduke3803
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
March 31, 2025

Everything went very well and my car was even done before I was expecting it to be done. More

by PPADILLA14
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
March 29, 2025

I wish they had an express oil change option that is first come first serve with no appointment needed. More

by Mz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

I called several times finally got through to a service person who said she doesn’t handle my car but would leave a sticky note on the persons computer and I would get a call the next day which I did not. More

by carmen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
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