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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,665 Reviews

1,666 Reviews of Napoli Indoor Kia - Service Center

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July 27, 2025

A great and friendly environment. The dealer was great and we loved how many options they had. More

by NP2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Bailey
July 26, 2025

I’m satisfied with the service Napoli has provided for me so far so good More

by ALSANJR54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

We were having an emergency with our brand new Kia as we were driving from Virginia to Cape Cod when we suddenly saw a small orange triangle on the dash. I happened to be on the phone with my son who looked More

by SUSANSPEIGHT4
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Great service and staff. Keep me informed of my vehicle progress theroughout my time there More

by jamcamam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Always a pleasure to deal with Kia of Milford's Service Team! Kept me informed and in touch. More

by DY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney in Service Dept
July 24, 2025

Excellent. The only problem I had was trying to get an appointment through the AI phone system so I had to go in and make the appointment in person. More

by Sue.varrone
Recommend Dealer
Yes
Employees Worked With
Don't remember, but everyone was very nice
July 24, 2025

Excellent customer service, engaging and kind. She explained my service, gave me my expected time and provided me with prompt notice when my vehicle was ready. More

by livey17
Recommend Dealer
Yes
Employees Worked With
I do not remember her name.
July 24, 2025

Excellent, speedy service appointment. Could not ask for more! Thanks so very much to all involved!! More

by sheriffpg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

The best service from a dealer in years I’ve been to my manufacturer and never had a better time More

by TLEENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

Unfortunately I walked away with a sour taste in my mouth after this experience. I brought my Kia optima in for service last week and everything seemed good following my usual oil change. Later that day I ex More

by Kevin B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name
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