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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,484 Reviews

1,484 Reviews of Napoli Indoor Kia - Service Center

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April 25, 2025

Jennifer is amazing! Just an oil change BUT the service tech rumbled thru the glove box and left a mess 😱 What was he looking for? Will still return because I need Satur More

by ksteinberg
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

Friendly. Easy to work with. Informative The video of the service was a first and a nice touch More

by fteta18
Recommend Dealer
Yes
Employees Worked With
Marissa
April 24, 2025

Lack of communication. Not returning phone calls. Neglecting customer concerns. Not empathetic and non-responsive Bad customer service More

by JIM.MIRON
Recommend Dealer
No
Employees Worked With
Marissa
April 24, 2025

They gave me an appointment that was good for me and they were on time and very friendly. More

by TAYLOR.M-ROSE60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

I’m so please with everything was done in my vehicle thank you very much More

by ADALIZ1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berit
April 23, 2025

Very clean , staff was polite and friendly . I was most happy with the speedy service More

by Kenzurschmit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

Overall experience was great,waiting period was within range. Waiting area was quiet, and clean. Rep.Jen was awesome. More

by kadian134
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Rios
April 23, 2025

Service was performed as promised Service was performed as promised. The price was correct as promised. They worked with my warranty co. As promised. More

by H.SMITH
Recommend Dealer
Yes
Employees Worked With
Melissa
April 23, 2025

The service advices were great. The only thing I did not like was that whoever did my oil change left the front of my vehicle all dirty, but besides that everything else was fine. More

by DEJESUSJR1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

Amazing service from start to finish, including; on time appointment, video inspection & efficient reporting during my service. Jen, Marissa & Berit at the Milford CT Service Center offer 100% trusted servi More

by JEANETTE.YURMAN
Recommend Dealer
Yes
Employees Worked With
Berit
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