Napoli Kia

Highly recommend Denis at Napoli Kia highly knowledgeable and patient. I already referred a family member who also bought a vehicle from Denis also he gets 5 stars and patient. I already referred a family member who also bought a vehicle from Denis also he gets 5 stars More

Everything was clean, A Very nice woman greeted me!Went over everything with me.i wiill be back,And my car didn't have one finger print on it!! over everything with me.i wiill be back,And my car didn't have one finger print on it!! More

Great experience. I was greeted immediately upon my arrival and kept informed as to the progress of the service on my vehicle. Clean, comfortable atmosphere and very friendly, helpful staff. arrival and kept informed as to the progress of the service on my vehicle. Clean, comfortable atmosphere and very friendly, helpful staff. More

Customer friendly service. I was kept informed through out the time the car was getting serviced. No issue so far when taking my car to Napoli Kia. out the time the car was getting serviced. No issue so far when taking my car to Napoli Kia. More

Overall experience was excellent. All members of the team were extremely helpful, great communication and car ready on time. Very happy with decision to purchase car from this dealership I would highly team were extremely helpful, great communication and car ready on time. Very happy with decision to purchase car from this dealership I would highly recommend. More

My experience with Kia was outstanding. I have had many vehicles and no dealer before have expedited the issues with my vehicle with such efficiency and professionalism! I personally want to thank Frank C. vehicles and no dealer before have expedited the issues with my vehicle with such efficiency and professionalism! I personally want to thank Frank C. For THE EXCELLENT attention to my vehicle issues!!!!!!!!! More

Service department was great and employees even better.Got my car in snd out in no time at all. Would recommend them to everyone that should buy a KIA at This dealership better.Got my car in snd out in no time at all. Would recommend them to everyone that should buy a KIA at This dealership More

Purchase of an lease vehicle went very smoothly. Trevor was attentive to my requests and resolve any questions that came up. Very satisfied. with the whole experience. was attentive to my requests and resolve any questions that came up. Very satisfied. with the whole experience. More

Those people have no respect. I called before the appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it appointment, being in the middle of a pandemic, to make sure people were wearing masks on the premises. My daughter has an immunity deficiency so it is very important to me. Nothing politic or religious. Just the well-being of my child. They assured me that everyone was wearing masks. When i got there, the 3 people inside the service area had no mask on. People at the front desk had their masks down. There was a sales person showing used cars to potential customers: no mask at all I saw 2 mechanics going through the showroom with no masks. Terrible. Next was the service. No paperwork was presented to me. I had to request it. So i am not sure what was done. The hatch of the car was making noise. The service person told me that a good solution would be to put the tray in the trunk... What kind of a clown answer is that? He then told me he had to order tape and would call me in a couple of days. Still waiting. No one ever called. Then while I was leaving, Frank mentioned that i would received a survey and nothing other than 10 is not acceptable. You have to earn it Frank. I left a message for Ruben Burgos, the service manager since he sent me an automated message stating to call him with any concerns. Same thing, he never called. So this is not a service department but more a disrespectful clown department. Disgraceful More

Good morning. On several of my visits to the Kia dealership, I have frequently enjoyed the friendly banter with the staff most of the time. dealership, I have frequently enjoyed the friendly banter with the staff most of the time. More