Napoli Kia

Terrible customer service. Waited over a week just for paperwork that should have been ready as soon as my car was done being serviced. Then went back because my car was not driving right and every place paperwork that should have been ready as soon as my car was done being serviced. Then went back because my car was not driving right and every place I took it to couldn’t figure out what was wrong and told me I should go to the dealership. I paid $1000 to fix the problem only to break down 5 minutes after on the highway. Had to get my car towed back to them only to find out I needed a new engine. Then they kept telling me they had no loaners so I was without a car for days. I finally called and spoke to the manager that got me into a loaner finally but no one would call to let me know what was going on with my car at all and every time I called they claimed they were waiting for an approval from Kia. Finally they claim they got an approval on a Tuesday and said it would be a few days before they received the engine and another few days to work on the veh but by Thursday morning they were calling me to pick up my car. Horrible experience! More

Our service department rep Frank was extremely helpful as usual. We trust him and for us that’s a huge reason why we take our car to Napoli Kia. He’s very conscientious about going over all the details of usual. We trust him and for us that’s a huge reason why we take our car to Napoli Kia. He’s very conscientious about going over all the details of the mechanics write up and letting us know what needs to be done versus what can wait. Frank is the best and we will continue to take our to Napoli with him there! More

Great and easy to work with. Easy to make appointments and always get you in when you have a need. Very clean. Thank you for all the help! and always get you in when you have a need. Very clean. Thank you for all the help! More

Jennifer is really great. I am glad to have a representative at Kia whose expertise I can trust. She gives wonderful customer service and she is a really nice person to interact with. representative at Kia whose expertise I can trust. She gives wonderful customer service and she is a really nice person to interact with. More

I always feel very comfortable at this dealership. I have complete faith in my service advisor to keep me apprised as to what needs to be done to keep my vehicle in tiptop running condition. There are never complete faith in my service advisor to keep me apprised as to what needs to be done to keep my vehicle in tiptop running condition. There are never any surprises and absolutely no stress. This is why I typically wait for my car while it is being serviced. I feel as though I am among friends. I will absolutely keep having my car serviced here and will certainly buy another vehicle from this dealership when the time comes to get a new vehicle. More

Every time I go they are always very informative and very easy going. I highly recommend going there it’s a friendly environment, I have no complaints easy going. I highly recommend going there it’s a friendly environment, I have no complaints More

The service need was taken care of efficiently and in a timely manner. I expected to have to leave the vehicle overnight, but that was not necessary. Frank did the magic! The diagnostic is of course h timely manner. I expected to have to leave the vehicle overnight, but that was not necessary. Frank did the magic! The diagnostic is of course helpful but the expertise in doing what is required is the bigger deal. More

This is the best dealership that I ever been to as far as feeling very safe during a pandemic. Frank and Jen are the best! feeling very safe during a pandemic. Frank and Jen are the best! More

Great service with great staff they know what they are doing, and make everyone feel comfortable and happy from the moment you get there. I would definitely recommend Napoli kia to anyone. Especially Mike doing, and make everyone feel comfortable and happy from the moment you get there. I would definitely recommend Napoli kia to anyone. Especially Mike Haverl. More

The service department was super friendly and fast.Staff was knowledgeable and reviewed my options to any other service requirements needed to my car.Thanks was knowledgeable and reviewed my options to any other service requirements needed to my car.Thanks More